We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ericadyson Pre SalesClosed Pre-purchase questions for wpDataTables   Updated October 16, 2017 at 3:45pm   2 Most recent comment from [deleted]:Hi Ericadyson,Thank you for the inquiry.1. By Envato policy one licence can be userd per site excluding tests, development or staging sites.2. No, it is not required to install lite version first.3. ... Armando Front End EditableClosed Pre-purchase questions for wpDataTables   Updated October 12, 2017 at 3:13pm   4 Most recent comment from [deleted]:Hi Armando, Probably somebody removed demo password and all pages. Database should be flushed and updated on 15ths minute of each hour. So you can try in 2 minutes does it work. williamdavid42 Automotive tablesClosed Pre-purchase questions for wpDataTables   Updated October 11, 2017 at 11:06am   5 Most recent comment from williamdavid42:Hi Miljko,thank you for your response.Have a nice dayWilliam Rob Use Case: Product CatalogClosed Pre-purchase questions for wpDataTables   Updated October 11, 2017 at 10:09am   2 Most recent comment from [deleted]:Hi Rob,Thank you for your inquire.Your solution should work well assuming that migration from Microsoft SQL to MySQL went smooth. We do have plans to integrate solution for creating a table from diffe ... xiromant21 Customization of advanced filterClosed Pre-purchase questions for wpDataTables   Updated October 11, 2017 at 7:57am   2 Most recent comment from [deleted]:Hi Xiromant21,Thank you for inquiry. to be able to answer your question I need to know how this system works so please explain me what is the difference between tabs and what of all this functionalit ... Ian Table Filtering question and speedClosed Pre-purchase questions for wpDataTables   Updated October 10, 2017 at 8:10pm   5 Most recent comment from Ian :Thanks for your help. I can confirm this has worked. For other parties interested in this thread I can confirm that the table had over 3500 rows of dates and text, four columns wide. It loads virtuall ... Jacob Pearson pre-sales: email notificationsClosed Pre-purchase questions for wpDataTables   Updated October 9, 2017 at 7:42pm   3 Most recent comment from Jacob Pearson:Cheers, appreciate the reply. Will let you know if we go down that route.Thanks! Peter Vizee use MS SQL as datasourceClosed Pre-purchase questions for wpDataTables   Updated October 9, 2017 at 10:46am   2 Most recent comment from [deleted]:Hi Peter Vizee,Thank you for the inquiry.Unfortunately Microsoft SQL is not supported at the moment out of the box. We have plans to built this feature in one of the future updates, but we don't have ... xiromant21 advanced filteringClosed Pre-purchase questions for wpDataTables   Updated October 9, 2017 at 10:43am   2 Most recent comment from [deleted]:Hi xiromant21,Thank you for the inquiry.Unfortunately something like this is not possible out of the box. We do have advanced filtering feature but just one filter can be used per column. Probably so ... Gabe WP Data TablesClosed Pre-purchase questions for wpDataTables   Updated October 4, 2017 at 9:44am   2 Most recent comment from [deleted]:Hi Gabe,Thank you for the inquiry. Unfortunately something like this is not possible with wpDataTables. Probably it would be better to create something like this as a custom solution, or you can use ... Freestocksteel Smit Email link - Compile email with data from rowClosed Pre-purchase questions for wpDataTables   Updated October 4, 2017 at 9:38am   2 Most recent comment from [deleted]:Hi Stephan, You can actually do this by entering following code snippet in string type column: Enquire nowThis will add "New online enquiry" as email subject and "Item no #3063" as email body. Y ... lee2ulyn Connect to Remote MySql DBClosed Pre-purchase questions for wpDataTables   Updated October 3, 2017 at 5:06pm   5 Most recent comment from lee2ulyn:Thanks again for the quick reply.. I will check out the PHP..Tommy Albert LicenceClosed Pre-purchase questions for wpDataTables   Updated October 3, 2017 at 9:01am   4 Most recent comment from [deleted]:Hi Albert,Yes, same thing. Except Extended licence should be used for commercial website as I know. You can read here about Regular License and Extended License.Here is the main difference between th ... Iain api connectionClosed Pre-purchase questions for wpDataTables   Updated October 2, 2017 at 1:48pm   2 Most recent comment from [deleted]:Hi Iain,Thank you for your inquire. Could you please explain me in more details what are you trying to achieve? Herbertla How can I get support?Closed Pre-purchase questions for wpDataTables   Updated September 29, 2017 at 1:17pm   4 Most recent comment from [deleted]:Hi Herbertla,You'll have to open a new ticket in wpDataTables category because this category is intended for Pre-purchase question. Probably it is happening because you didn't enter purchase key. Y ...