We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Julie Error on older version of WP Data TablesClosed Pre-purchase questions for wpDataTables   Updated January 15, 2018 at 10:24am   2 Most recent comment from [deleted]:Hi Julie,This problem is related to WordPress and not to our plugin. Basically you need to allow some file type to be uploaded to wordpress which you can do on various ways and some of them could be f ... BRYAN Deletion of TablesClosed Pre-purchase questions for wpDataTables   Updated January 12, 2018 at 10:22am   2 Most recent comment from [deleted]:Hi BRYAN,Something like that is not possible, because ID column in the wp_wpdatatables table in the database is auto increment column. It would be possible if you would run this query in the database ... Ross Initialize a float field to be emptyClosed Pre-purchase questions for wpDataTables   Updated January 12, 2018 at 8:57am   4 Most recent comment from [deleted]:Hi Ross, I couldn't find how to make the table on the FRONT-END to display in Excel-like mode.You have to add  "table_view=excel" in shortcode so it becomes [wpdatatable id=1 table_view=excel] or ... Dave Thijs Multi column sortingClosed Pre-purchase questions for wpDataTables   Updated January 8, 2018 at 10:47am   4 Most recent comment from [deleted]:Hi Dave, Something like that is possible just as a workaround and we are not suggesting to use ORDER BY at all in queries, but if you disable Sorting option for wpDataTable and create wpDataTable fr ... idmartin wpdatatablesClosed Pre-purchase questions for wpDataTables   Updated January 8, 2018 at 9:47am   2 Most recent comment from [deleted]:Hi idmartin.This is a problem that occurs when we released update for lite version of our plugin. We fixed it immediately but wordpress auto update functionality pushed it to some users.There is two w ... Ian Randell Working with PODsClosed Pre-purchase questions for wpDataTables   Updated January 5, 2018 at 11:47am   2 Most recent comment from [deleted]:Hi Ian,Thank you for your inquire.We do have option to create table from built in wordpress database. You can find more information about it in our - Documentation. It will allow you to choose exact ... AzzamDaaboul Problem with Google/EXCEL xlsxClosed Pre-purchase questions for wpDataTables   Updated January 4, 2018 at 6:19pm   2 Most recent comment from [deleted]:Hi Azzam Daaboul,Please deactivate/activate plugin and everything should be fine. john Plug inClosed Pre-purchase questions for wpDataTables   Updated January 3, 2018 at 11:01am   7 Most recent comment from [deleted]:Hi John,"I have found a fairly good instruction page that allows a trial. It says something like it is flushed every 15 minutes. Does that mean I have 15 minutes to trial it?"- It get flushed every 15 ... binaweb Add/import 100+ new entries to existing tablesClosed Pre-purchase questions for wpDataTables   Updated January 3, 2018 at 9:54am   3 Most recent comment from [deleted]:Hi binaweb,Thank you for your inquire.If you want to create table that will show the data from MySQL then you just need to replace or update file on the server. Our plugin reads data from file on ev ... Akash How to secure data if we are using php serializationClosed Pre-purchase questions for wpDataTables   Updated December 25, 2017 at 10:18am   2 Most recent comment from [deleted]:Hi Akash,Thank you for the inquiry."My wordpress site requires a login to view any page. And I can not make the data public. what will you suggest to protect the data and use php serialization array?" ... kittisak Kaewneam find Insert Link Button in HTML EditorClosed Pre-purchase questions for wpDataTables   Updated December 25, 2017 at 10:15am   4 Most recent comment from [deleted]:Hi kittisak,If plugin is already brought please open a support ticket in wpDataTables category with your purchase key and on of our support agents will provide you help. This category is intended jus ... N M Pattnaik Specify fonts fo columnsClosed Pre-purchase questions for wpDataTables   Updated December 22, 2017 at 2:43pm   5 Most recent comment from N M Pattnaik:Hello Miljko,Thanks for all the help - the ticket may now be closed.Nikhil James todd Filters for wpdatatablesClosed Pre-purchase questions for wpDataTables   Updated December 22, 2017 at 12:20pm   4 Most recent comment from [deleted]:Hi James,Unfortunately they do not work as you described but please take a look at built in options and maybe you can find work around for your request.  N M Pattnaik Importing MySQL table into sandboxClosed Pre-purchase questions for wpDataTables   Updated December 22, 2017 at 10:51am   4 Most recent comment from [deleted]:Hi Nikhil,It is not easy for me to set up table where you can actually test it but I tested it in my local environment and record the output. As I can see it works normally. My only suggestion would ... James todd MembershipClosed Pre-purchase questions for wpDataTables   Updated December 20, 2017 at 10:24am   2 Most recent comment from [deleted]:Hi James,Unfortunately I do not have working experience with that plugin. We do have option to restrict table editing based on the user role but we do not have option to hide portion of the table o ...