We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Marc relational and portalsClosed Pre-purchase questions for wpDataTables   Updated November 20, 2017 at 11:34am   6 Most recent comment from [deleted]:Hi Marc,"Can this addendum be updated to the existing table? Or does the table need to be recreated from scratch? Another way, perhaps, of looking at this, can the addendum be merged into the existin ... pat Azure SQLClosed Pre-purchase questions for wpDataTables   Updated November 20, 2017 at 8:30am   2 Most recent comment from [deleted]:Hi Pat,Thank you for your inquire.Unfortunately not at this moment. We do have plans to extend "separate connection" functionality to work with database systems other than MySQL so please stay tuned f ... rbertilsson Saved filter for usersClosed Pre-purchase questions for wpDataTables   Updated November 17, 2017 at 3:54pm   2 Most recent comment from [deleted]:Hi Robin Bertilsson,Thank you for the inquiry.Unfortunately something like that is not possible out of the box features. It can be just achieved with some custom coding.You can try our sandbox site ... frits updating from contactformClosed Pre-purchase questions for wpDataTables   Updated November 17, 2017 at 2:17pm   2 Most recent comment from [deleted]:Hi frits,Thank you for your inquire.Based on which contact form you are using you can either create MySQL based table or, if you are using one of the popular form builder plugin, you can use our addo ... Andrew Abbott Feature questionClosed Pre-purchase questions for wpDataTables   Updated November 17, 2017 at 12:14pm   4 Most recent comment from [deleted]:Hi Andrew,We are in the final stage of testing version which should be out in next couple of days. We plan to implement it in the version after that but I am not sure if this will actually happen so  ... Regardt Feature request - searchClosed Pre-purchase questions for wpDataTables   Updated November 15, 2017 at 10:19am   2 Most recent comment from [deleted]:Hi Regardt,Thank you for the inquiry.Something like that is not possible out of the box but we have plans to release add-on for more powerful filter for two weeks and something like that should be po ... Terri query multiple tables?Closed Pre-purchase questions for wpDataTables   Updated November 14, 2017 at 9:52am   2 Most recent comment from [deleted]:Hi Terri,Thank you for the inquiry.Our plugin support creating tables from MySQL query. You can use also JOIN's to create wpDataTable from multiple tables from your database. You can take a look at t ... alex user customizationClosed Pre-purchase questions for wpDataTables   Updated November 13, 2017 at 12:21pm   4 Most recent comment from [deleted]:Hi Alex,It is possible to have individual tables for every user but you need to create them and put shortcode with appropriate table ID on that user page. This could be also done by creating a table ... Yuriy Delete row by condition?Closed Pre-purchase questions for wpDataTables   Updated November 13, 2017 at 10:26am   2 Most recent comment from [deleted]:Hi Yuriy,Thank you for the inquiry.Something exactly like that is not possible, but as a workaround you can try to use conditional formatting. You can add some custom class (e.g. hidden) on the rows ... arielo Multibox columnClosed Pre-purchase questions for wpDataTables   Updated November 13, 2017 at 9:57am   2 Most recent comment from [deleted]:Hi arielo,It is possible only from the plugin's code. If you already brought the plugin please open a ticket in wpDataTables category and one of our support agents will provide you assistance. ziaurrehman needs installation and configuration supportClosed Pre-purchase questions for wpDataTables   Updated November 10, 2017 at 9:27am   4 Most recent comment from [deleted]:Hi Ziaurrehman,Q1: Unfortunately we do not support merging cells at this moment .Q2: This functionality also isn't included in our plugin but it could be done as custom project.Q3: At this moment we ... Alan Combining Form and wpdatatable dbase pullsClosed Pre-purchase questions for wpDataTables   Updated November 10, 2017 at 9:21am   2 Most recent comment from [deleted]:Hi Alan,Thank you for your inquire.Data can be present in form or table or chart at this moment. It could possible be done with customization but I will need more details about project to be able to ... Rob ImportingClosed Pre-purchase questions for wpDataTables   Updated November 7, 2017 at 12:06pm   2 Most recent comment from [deleted]:Hi Rob,Thank you for the inquiry.Unfortunately no. We suggest to our users to clear all formatting in Excel files before uploading file to the wpDataTables plugin. You can change styling directly in ... Rafael Search multiple words and cascading selectboxsClosed Pre-purchase questions for wpDataTables   Updated November 6, 2017 at 9:59am   3 Most recent comment from [deleted]:Hi Rafael,Thank you for your inquire.Search using more than one word: e.g. "dat em" would return rows with "employee database", "emergent data", "emdata", "dataem"We do not have this option built i ... JUAN CARLOS Filed ValidationsClosed Pre-purchase questions for wpDataTables   Updated November 5, 2017 at 8:50pm   4 Most recent comment from [deleted]:Hi JUAN CARLOS,Probably something like that can be achieved with Formidable Forms or Gravity Forms plugin. I am not 100% sure, but the best practice is to check by yourself on their demo sites. If y ...