We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mia Loppie Issue with Repeating Instagram Links in WPDataTablesClosed Pre-purchase questions for wpDataTables   Updated October 30, 2024 at 11:08pm   3 Most recent comment from Miloš Jovanović:Hi Mia, We are not able to reproduce this issue on our end, we tried multiple tables and Test sites. If you found a suitable workaround, then we could consider this solved for now; but we will be on s ... Carlosmp Error displaying data in Stacked Column chartClosed Pre-purchase questions for wpDataTables   Updated October 22, 2024 at 8:58am   1 Most recent comment from Carlosmp:I have a CSV with three columns: the department name and the percentage of each department that has participated in the surveys, with a total that always adds up to 100. When I create a Stacked Column ... Nicolas Exporting created tables and charts conf to another siteClosed Pre-purchase questions for wpDataTables   Updated October 14, 2024 at 8:07pm   4 Most recent comment from Miloš Jovanović:Hi Nicolas, I see what you mean and we completely understand that our users need an easy solution to export only the Plugin data without having to clone the entire Site.Our developers are actively wor ... Evgeniy Orlov Known issues with Wordpress.com hostingClosed Pre-purchase questions for wpDataTables   Updated October 14, 2024 at 7:22pm   2 Most recent comment from Miloš Jovanović:Hi Evgeniy, We are not aware of any known issues, in terms of WP hosting on WordPress.com for any plan. In terms of their specific plans - we are not aware exactly how they perform, on each plan, etc, ... Giuliano Tell Strange error when trying to create a tableClosed Pre-purchase questions for wpDataTables   Updated October 11, 2024 at 8:54pm   5 Most recent comment from Miloš Jovanović:Hi Giuliano, It would be very helpful for other users who might experience the same issue, if you could perhaps try to provide a summary of some major 'points'/steps you did to determine the ... Evgeniy Orlov Details of usage with PostgreClosed Pre-purchase questions for wpDataTables   Updated October 7, 2024 at 1:44pm   2 Most recent comment from Miloš Jovanović:Hi Evgeniy , Sorry for the waiting time. We don't work on weekends so it adds two days to the waiting time. we appreciate your patience. Yes, the driver which is required for your remote Database ... Demonipo Compatibility between Elementor Popup and wpDataTablesClosed Pre-purchase questions for wpDataTables   Updated September 30, 2024 at 3:06pm   2 Most recent comment from Miloš Jovanović:Hi Demonipo, Thank you for going through all the details in the Video - we can clearly see how the issue happens on your Site with the Elementor PopUp and our table(s). Our QA Team did further tests a ... Ankit Buying life time license questionsClosed Pre-purchase questions for wpDataTables   Updated September 26, 2024 at 9:48pm   4 Most recent comment from Miloš Jovanović:Hi Ankit,Sorry, I am not sure we understood that question. If you wish to prevent data export via Table Export Tools from the back-end in the WP-Admin area, we don't have this solution, because a ... Sina Master-Details - Uncaught Error: Call to a member function setFilterType()Closed Pre-purchase questions for wpDataTables   Updated September 24, 2024 at 1:45pm   2 Most recent comment from Miloš Jovanović:Hi Sina, Unfortunately, we still did not fix this issue. Our developers are working on isolating the bug.  They will do their best to build a fix as soon as possible.  We still don't have a re ... Panagiotis Koukos Integration with WPFormsClosed Pre-purchase questions for wpDataTables   Updated September 23, 2024 at 7:09pm   3 Most recent comment from Miloš Jovanović:Hi Panagiotis, Sorry, I just forgot to mention, that since this is a pre-purchase ticket, I just wanted to point out you can try wpDataTables before purchasing on our sandbox Demo sites ( you can fi ... Ann Zumwinkle Editing in free versionClosed Pre-purchase questions for wpDataTables   Updated September 17, 2024 at 9:20pm   2 Most recent comment from Miloš Jovanović:Hi Ann,I will speak with our Marketing Team and management to see if we can update that "Lite vs Premium comparison" to clarify what that part means exactly for new users.Basically, that part on the ... Nicholas wpData Tables database IssueClosed Pre-purchase questions for wpDataTables   Updated September 16, 2024 at 5:28pm   2 Most recent comment from Miloš Jovanović:Hello,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3724299/ For future reference, please don't open multip ... Nicholas wpData Tables database IssueClosed Pre-purchase questions for wpDataTables   Updated September 16, 2024 at 5:28pm   2 Most recent comment from Miloš Jovanović:Hi Nicholas, Sorry for the waiting time. We don't work on weekends so it adds two days to the waiting time. We appreciate your patience.This error happens when you previously had our Premium Ver ... Mark Beck Combining data form two differnt pluginsClosed Pre-purchase questions for wpDataTables   Updated September 16, 2024 at 2:12pm   5 Most recent comment from Mark Beck:Thank you once again.-Mark Steve Bowen Pre sales enquiryClosed Pre-purchase questions for wpDataTables   Updated September 11, 2024 at 12:13pm   2 Most recent comment from Miloš Jovanović:Hi Steve, If you mean to display something like this in a table, it is possible, but we can only group the rows by one column - with our built-in feature "Row Grouping". It is not possible to choos ...