We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Omar LMS QuestionClosed Pre-purchase questions for wpDataTables   Updated September 5, 2024 at 8:12pm   4 Most recent comment from Miloš Jovanović:Hi Omar,Yes, it is like that for the time being. If you wish to see this in the future, you can make a development suggestion, but I can't promise an ETA if or when it might become possible. Pl ... simonaricci Error Bars in Scatter chartClosed Pre-purchase questions for wpDataTables   Updated September 5, 2024 at 6:42pm   5 Most recent comment from Miloš Jovanović:Hi simonaricci,You're welcome.I am glad to see you will be trying our premium Plugin, great.I will advise our managers to extend your refund period to 30 days - so you will have additional time ... Ted Northrup data updatesClosed Pre-purchase questions for wpDataTables   Updated September 4, 2024 at 9:53pm   2 Most recent comment from Miloš Jovanović:Hi Ted,I can see this is a table linked to an Excel source.This table can not be made editable in our Plugin, even with the premium Plugin - but we do have easy ways to edit a table if you import th ... Michael Rieder Conditional FormattingClosed Pre-purchase questions for wpDataTables   Updated August 26, 2024 at 2:47pm   4 Most recent comment from Miloš Jovanović:Hi Michael,I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.   I wanted to ... lui problems with google sheets apiClosed Pre-purchase questions for wpDataTables   Updated August 26, 2024 at 2:23pm   2 Most recent comment from Miloš Jovanović:Hello,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3710794/ For future reference, please don't open multip ... Dona Dowlan Pre-Purchase questionsClosed Pre-purchase questions for wpDataTables   Updated August 21, 2024 at 2:43pm   4 Most recent comment from Miloš Jovanović:Hi Dona, No problem at all, I can completely understand. I did my best to advise, but as you can see, I did not fully understand all the details/major points of the use-case, unfortunately. 1. Just ... Jim Ogram local licensingClosed Pre-purchase questions for wpDataTables   Updated August 20, 2024 at 8:45pm   2 Most recent comment from Miloš Jovanović:Hi Jim,Basically, for any Staging or LocalHost Site, you are not obligated to activate your licence on those kind of 'test/development site versions'.For example, if you get a 'Standar ... christian Man nilsson Columns acting different in sandbox and "lite" versionClosed Pre-purchase questions for wpDataTables   Updated August 16, 2024 at 2:57pm   2 Most recent comment from Miloš Jovanović:Hi christian,This is a discrepancy in the Number Format which you have set on your Lite version and on our Sandbox Site.If you wish to get the same format to show on our Sandbox, you can just go in th ... Martha K. Haven wastClosed Pre-purchase questions for wpDataTables   Updated August 13, 2024 at 12:51pm   2 Most recent comment from Miloš Jovanović:Hello, Do you have any questions about our Plugin wpDataTables? Our Support will be happy to answer, let us know. Thank you. Zelda M. Beebe kingClosed Pre-purchase questions for wpDataTables   Updated August 13, 2024 at 12:50pm   2 Most recent comment from Miloš Jovanović:Hello,Do you have any questions about our Plugin wpDataTables?Our Support will be happy to answer, let us know.Thank you. Erik Gallneby Support for personal data?Closed Pre-purchase questions for wpDataTables   Updated August 12, 2024 at 4:21pm   2 Most recent comment from Miloš Jovanović:Hi Erik,1. When it comes to each user inserting their own data :We have an easy built-in solution for that, if you need each user to only see and edit their own rows, please check out more on this Pa ... Vicent Mukisa PRE-PURCHASE QUESTIONSClosed Pre-purchase questions for wpDataTables   Updated August 9, 2024 at 9:53am   2 Most recent comment from Aleksandar Vuković:Hey Vicent,Thank you for reaching out to us.1. The Lite (free) version accepts only Simple tables and tables linked to certain external sources. These tables can't be edited, which is why you� ... thompson law how to real time update the Google sheet as data source tableClosed Pre-purchase questions for wpDataTables   Updated August 5, 2024 at 11:37am   2 Most recent comment from Aleksandar Vuković:Hello Thompson.Thank you for reaching out to us.If I understood correctly, you want to update the Google Sheet by editing the data in wpDataTables. If that's true, unfortunately, it can't be ... Christos Grizis Is it possible?Closed Pre-purchase questions for wpDataTables   Updated August 2, 2024 at 1:31pm   12 Most recent comment from Aleksandar Vuković:You're welcome, Christos.Please feel free to reach out to us if you have any further questions or concerns! Sina not correctly working wdt_created_at when using directly time zoneClosed Pre-purchase questions for wpDataTables   Updated August 2, 2024 at 8:02am   2 Most recent comment from Aleksandar Vuković:Hello Sina.Thank you for reaching out to us.The reason behind this is that the first approach is the correct one. Once you select the city, all Daylight Savings changes will correctly be applied but i ...