We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Roberto Castiñeira Shortcode parametersClosed   wpDataTables   Updated March 13, 2023 at 10:20am   2 Most recent comment from Miloš Jovanović:Hi, Roberto.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ... Ted Esler Gravity Forms and wpTables data entryClosed   wpDataTables   Updated March 10, 2023 at 9:40pm   2 Most recent comment from Miloš Jovanović:Hi, Ted.You can change the Date Format in the main plugin settings.Let me know if that helps. Thank you. kim wiil automatic guess user id based on another fields valueClosed   wpDataTables   Updated March 10, 2023 at 8:38pm   2 Most recent comment from Miloš Jovanović:Hi, kim.I am sorry to disappoint you on this question as well, but unfortunately,at this time, we don't have any built-in solution to achieve this.You can suggest it to our developers - they wil ... kim wiil automatic guess id based on meta dataClosed   wpDataTables   Updated March 10, 2023 at 8:37pm   2 Most recent comment from Miloš Jovanović:Hi, kim.We can see that this is a very similar use-case as the one you asked about on your other ticket for connecting users with their CVR number from your database.I am truly sorry, but we don' ... kim wiil All users have a ID Number, but they also have a seprate registration numberClosed   wpDataTables   Updated March 10, 2023 at 8:35pm   9 Most recent comment from Miloš Jovanović:Hello, kim.I can see that you tried different custom workarounds and are still not able to exactly achieve your use-case.We are truly sorry, but the use-case you need falls under a custom solution,y ... Paul Ryan Browse TablesClosed   wpDataTables   Updated March 15, 2023 at 1:09pm   5 Most recent comment from Miloš Jovanović:Hi, Paul. Just wanted to notify you that our developers just launched a new Update that has a permanent fix implemented for this issue of the "browse tables page" not showing tables correctly in the ... Mee html tags in tablesClosed   wpDataTables   Updated March 10, 2023 at 6:58pm   2 Most recent comment from Miloš Jovanović:Hi, Mee.- If i understand, those links that worked before along with tags in same cell, everything wrapped with custom HTML,but now the links are not working anymore/ not opening?Can you tell me is ... Dean Sauls Trucated issues -text cut offClosed   wpDataTables   Updated March 10, 2023 at 6:54pm   4 Most recent comment from Miloš Jovanović:Hi, Dean.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great day ... IW Can't create a new tableClosed   wpDataTables   Updated March 9, 2023 at 7:03pm   2 Most recent comment from Miloš Jovanović:Hi, IW.Please provide me a temporary WP-admin (administrator) user for your website where this happens,  as well as FTP credentials and access to the database ( either link with credentials for PH ... Mee I updated the plugin -charts and tables brokenClosed   wpDataTables   Updated March 9, 2023 at 3:30pm   3 Most recent comment from Miloš Jovanović:HI, Mee.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great day! David GRASBY Post author to see data only in table when using Forminator form upload as data source.Closed   wpDataTables   Updated March 7, 2023 at 8:12pm   4 Most recent comment from Miloš Jovanović:I am delighted to hear that this has been resolved. Thank you for letting us know.  Have a great day! :) HI, David.You're welcome, i am happy to help, glad to see that this idea worked for your ... Dean Sauls Unhiding a columnClosed   wpDataTables   Updated March 7, 2023 at 1:45pm   2 Most recent comment from Miloš Jovanović:Hi ,Dean.If i understood, you have set a column to be hidden/collapsed for mobile and tablet screens in our "Responsiveness" feature of this table, but you have enabled the column to be shown on deskt ... REALM Marketing "wpDataTables paid" update using wpEngine "Smart Plugin Manager" installs "Free" version insteadClosed   wpDataTables   Updated March 10, 2023 at 11:06am   3 Most recent comment from Miloš Jovanović:Hello. I just got a confirmation from our 2nd level Team, in regards to the Smart Plugin Manager from your current hosting provider not being able to update wpDataTables correctly with automatic upda ... Paul Ryan Front End Table VıewClosed   wpDataTables   Updated March 6, 2023 at 8:46pm   2 Most recent comment from Miloš Jovanović:Hi, Paul.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to s ... Serena Gallacher Access to font lockedClosed   wpDataTables   Updated March 6, 2023 at 6:50pm   2 Most recent comment from Miloš Jovanović:Hi, Serena. Sorry for the delayed response. - Thank you for sending us these error messages, we can see the issues from the error text. You will have to solve both this 'blocked by CORS policy& ...