We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ronald Kusch SQL DataClosed   wpDataTables   Updated March 17, 2023 at 10:43am   2 Most recent comment from Miloš Jovanović:Hi, Ronald.Could you show me the SQL Query that was used for this table - and I can advise if maybe some small modification/correction is needed to get the search to work? - But you can also check th ... AANKIT BOUGHT SAME PLUGIN TWICEClosed   wpDataTables   Updated March 16, 2023 at 9:05pm   2 Most recent comment from Miloš Jovanović:Hi AANKIT.You can get a refund for the other purchase that you do not need.You are still in the 15 day refund period, so you can easily do this through your TMS Store Account, that is the quickest wa ... Mattias Switch registration from dev-site to live siteClosed   wpDataTables   Updated March 16, 2023 at 4:11pm   5 Most recent comment from Miloš Jovanović:Hi, Mattias.Sorry for the waiting time.Yes, in regards to activating the licence, to be honest with you - that is mostly for the purpose of being able to activate "auto updating" of the plugin.But yo ... Alain Tables dissapeared since upgradeClosed   wpDataTables   Updated March 15, 2023 at 1:10pm   7 Most recent comment from Miloš Jovanović:Hi, everyone. Just wanted to notify you that our developers just launched a new Update that has a permanent fix implemented for this issue of the "browse tables page" not showing tables correctly in ... Angela Atherton Image SizeClosed   wpDataTables   Updated March 15, 2023 at 12:57pm   2 Most recent comment from Miloš Jovanović:Hi, Angela.Sorry for the delay.I am not sure exactly what the use-case is.1. For example, if you use an attachment Editor type to upload images directly in table cells for an Image column,this is one ... Wenhao one-to-many relationship in filter setupClosed   wpDataTables   Updated March 15, 2023 at 3:31am   6 Most recent comment from Miloš Jovanović:Hi, Wenhao.Yes, at the moment it is unfortunately not possible in any way, but i hope that our developers might add a solution for this use-case in one of the future updates.We will do our best.Thank ... Sabi Background image on tablesClosed   wpDataTables   Updated March 14, 2023 at 9:46pm   11 Most recent comment from Miloš Jovanović:Hi, Sabi.You're welcome, i am happy to help.Thank you for sharing that CSS with us, we will make note if it, it might help other users who have the same use-case.-I can see that you were able to ... Ben Conditionnal formating (text) in filter and exportClosed   wpDataTables   Updated March 14, 2023 at 8:11pm   2 Most recent comment from Miloš Jovanović:Hi, Ben.Thanks for reaching out to us.I see what you mean, and sorry to disappoint you, but at the moment this is the default behaviour/logic,it is not possible to use the values that are transforme ... Andreas Lippmann SQR Datetime filterClosed   wpDataTables   Updated March 14, 2023 at 3:55pm   4 Most recent comment from Miloš Jovanović:Hi, Andreas.I was just getting an update from our QA Team,they are working on a solution with Conditional Formatting for use-cases when we are not using SQL based tables/   when using non-server-s ... Peter Link to a joined tableClosed   wpDataTables   Updated March 13, 2023 at 9:04pm   4 Most recent comment from Miloš Jovanović:Hi, Peter.Thank you for clarifyin the goal, i think i understand what is needed for the next step.And i just wanted to comment, i see that you made SQL JOINs to join data/ make relations for columns ... Haimo Grebenstein ConnectivityClosed   wpDataTables   Updated March 13, 2023 at 8:01pm   2 Most recent comment from Miloš Jovanović:Hi, Haimo. Sorry for the waiting time. We don't work on weekends so it adds two days to the waiting time. we appreciate your patience.There was another user before, i think they had this same er ... Taylor Tables & Charts SettignsClosed   wpDataTables   Updated March 13, 2023 at 2:14pm   2 Most recent comment from Miloš Jovanović:Hi, Taylor. Sorry for the waiting time. We don't work on weekends so it adds two days to the waiting time. we appreciate your patience. -1. If you set it up as a numeric column, it is not possib ... Pablo Chamorro Use values from another wpDataTable (foreign key)Closed   wpDataTables   Updated March 13, 2023 at 1:22pm   3 Most recent comment from Miloš Jovanović:Hi, Pablo. Apologies for the waiting time. We don't work weekends, so it adds a couple more days to the delay. - At the moment, something like this use-case is not possible with our foreign key f ... Pablo Chamorro Hide colums in frontendClosed   wpDataTables   Updated March 13, 2023 at 1:16pm   7 Most recent comment from Miloš Jovanović:Hi, Pablo.Apology for the waiting time - we don't work on weekends, so it adds 2 more days.No problem, i am happy to advise as much as possible/ as much as our support can cover.Let us know if ... Dean Sauls Decimals change to commasClosed   wpDataTables   Updated March 13, 2023 at 12:55pm   5 Most recent comment from Miloš Jovanović:Hi, Dean.I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great d ...