We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Make Freedom Bug Report   wpDataTables   Updated 1 week ago   1 Most recent comment from Make Freedom:The below code is buggy. We were forced to comment out lines 108 to 174 to allow our users to add items to cart. The implementation of this code with no error handling is problematic and could cost si ... Kenneth Seiden Auto Cache Issue   wpDataTables   Updated 1 week ago   4 Most recent comment from Kenneth Seiden:Do I still need to do a Cron Job for the cache to update if a change is made to the Sheet, or is that all handled in the ~15 minute refresh discussed in the article? Dinesh P I would like to know if is there any posibility to show the time/date calculated with user local time zone.Closed   wpDataTables   Updated 2 weeks ago   2 Most recent comment from Miloš Jovanović:Hello, Firstly, my sincere apologies it took so long to find and reply to this ticket.I can see it is a duplicate for the same scenario.Please check out our reply here : https://tmsplugins.ticksy.com/ ... Dinesh P WPdatatable is not recording local timezone   wpDataTables   Updated 2 weeks ago   2 Most recent comment from Miloš Jovanović:Hello, My sincerest apologies—we encountered significant issues with our ticketing system. Some tickets were mistakenly marked as "replied" even though they hadn’t received a response, which cause ... Dinesh P Data search from foreign key is not possible.Closed   wpDataTables   Updated 2 weeks ago   3 Most recent comment from Miloš Jovanović: Hello, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3892001/ For future reference, please don't open mul ... Jens Eisemann Bug in wpDataCharts   wpDataTables   Updated 2 weeks ago   2 Most recent comment from Miloš Jovanović:Hi Jens, My sincere apologies once again for missing another bug report from your end.This is one of the tickets which, unfortunately did not get picked up due to the Ticksi issues we mentioned.I can ... Barnabás Nagy No answer getting   wpDataTables   Updated 2 weeks ago   1 Most recent comment from Barnabás Nagy:Dear Team,Why I haven't got an answer since weeks ago for ticket: #3829691.Please answer on that asap.Thanks and Regards, Mark Olbert Can't Update Manual Table   wpDataTables   Updated 6 days ago   2 Most recent comment from Mark Olbert:I think it's great that you folks get to take time off. Seriously.But this ticket was submitted before your time off...and there was no action on it, for days. Only an automated acknowledgement.D ... Aurélien GIRAUD Dynamic check on two field in the the datatable   wpDataTables   Updated 2 weeks ago   1 Most recent comment from Aurélien GIRAUD:Hi,I have a question regarding a dynamic control that I want to do in my wpdatatable.I have two columns "invoice_quantity" and "destroyed_quantity".* invoice_quantity : It's a field in our databa ... Ernie St. Gelais System not honoring Date_Format   wpDataTables   Updated 3 weeks ago   1 Most recent comment from Ernie St. Gelais:I am using DATE_FORMAT(birth, '%M %e, %Y') AS 'Birth Date', but wpDataTables is displaying as a simple date (e.g., 1970-04-18). Simeon Georgiev Problem with decimal separator (comma) in Google Sheets table   wpDataTables   Updated 3 weeks ago   1 Most recent comment from Simeon Georgiev:Hello, I am using the premium version of wpDataTables and loading data from a Google Sheets file. The sheet contains numeric values representing currency, formatted like this: 3125,48 (with a comma as ... David Kamp najir bug - WPdatatables breaking woo commerce   wpDataTables   Updated 3 weeks ago   1 Most recent comment from David Kamp:I already messaged regarding this two days ago with no response. As soon as WPdatatables is activated, the woocommerce add to cart button is not adding products to cart anymore, on all product pages. ... Norm Sash Reading serialized data   wpDataTables   Updated 3 weeks ago   1 Most recent comment from Norm Sash:Hi... I have a contact table in WP that has fields for First Name, Last Name, and Position.The Position field is stored in the table as a serialized data and it can cantain more than one position for ... Damien Bushby prefiltering table to shortcode   wpDataTables   Updated 3 weeks ago   1 Most recent comment from Damien Bushby:I have all my data in one table from multiple users.Each record includes the user-id and user-email.If I use the table shortcode then each user gets to see results from other users.I want to ensure th ... Robert Thomas Connecting to a local MYSQL serverClosed   wpDataTables   Updated 3 weeks ago   7 Most recent comment from Miloš Jovanović:Hello, My sincerest apologies—we encountered significant issues with our ticketing system. Some tickets were mistakenly marked as "replied" even though they hadn’t received a response, which cause ...