We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Kathy Reordering RowsClosed   wpDataTables   Updated May 11, 2018 at 7:52am   4 Most recent comment from Isidora Markovic:Hi Kathy,Actually there is some workaround that you can accomplish reordering rows(if this is what you looking for). That can be done only for editable tables. What you can do is to add one more col ... Pete Morgan Conditional validationClosed   wpDataTables   Updated May 10, 2018 at 6:27pm   11 Most recent comment from Pete Morgan:Bogdan, thanks, I will need to consult with my client to see if they think it is a worthwhile expenditure, kind regards Pete. Quint Add Vector Image to Table CellClosed   wpDataTables   Updated May 10, 2018 at 1:49pm   12 Most recent comment from Miloš Jovanović:Hi Quint Sorry to hear your frustration this is something that we do not want to achieve here. We are trying to keep our customers happy but unfortunately we can not go beyond scope of regular suppo ... deziner2010 Error message on plug inClosed   wpDataTables   Updated May 10, 2018 at 1:23pm   4 Most recent comment from Miloš Jovanović:Hi deziner2010mCan you please deactivate/activate the plugin and tell me the result after it.Also please clear your browser cache.Best regards. John user listClosed   wpDataTables   Updated May 10, 2018 at 9:38am   2 Most recent comment from Isidora Markovic:HI John,THank you for your purchase.WordPress and its plugins store the data in a specific MySQL database, usually referred to as “WPDB”. The structure familiar to users, is based on different p ... chrisly Hiding/Showing Columns DynamicallyClosed   wpDataTables   Updated May 10, 2018 at 9:18am   2 Most recent comment from Miloš Jovanović:HI chrisly,Thank you for your purchase.Sorry to disappoint you but dynamically hiding columns unfortunately is not possible to achieve with the plugin built in features at the moment.You can hide th ... Nicolas Translating Date Range FilterClosed   wpDataTables   Updated May 9, 2018 at 4:23pm   6 Most recent comment from Isidora Markovic:HI Nicolas,You are welcome.  Thank you for your suggestion.We carefully follow customers requirements and try to implement most of them if they appears in requests from time to time so we will add ... Brendan Can't create own tablesClosed   wpDataTables   Updated May 9, 2018 at 11:01am   4 Most recent comment from Isidora Markovic:Hi Brendan,You are welcome.  If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and leave a review ... lasit01 change order rows tableClosed   wpDataTables   Updated May 9, 2018 at 10:37am   2 Most recent comment from Miloš Jovanović:HI lasit01,Thank you for your purchase.Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built in features at the moment.As a workaround I can s ... Michael Rondinaro Table and Dashboard Disappear - Internal Server Error 500Closed   wpDataTables   Updated May 9, 2018 at 10:02am   15 Most recent comment from Miloš Jovanović:Hi Mike,Unfortunately no, you must enter your database and change that value like from the screenshot below.You can access your cpanel and from there you can access phpmyadmin and the structure of th ... Victor How to change input data source type dynamically using url parameters?Closed   wpDataTables   Updated May 8, 2018 at 11:38am   3 Most recent comment from Victor:Yes, that's exactly what i'm looking for. It is wonderful to know that in a week or so, i'll be able to use placeholder in JSON, XML and PHP serialized array. Thanks! Thanks! Thanks! Justin8986 Average for Formula ColumnClosed   wpDataTables   Updated May 8, 2018 at 10:15am   12 Most recent comment from Miloš Jovanović:Hi Justin,Sorry for late response.Unfortunately due to release of the new update and updates of the addons the dead line for release is already passed so unfortunately we do not have free developers ... Bienecaro Errormessage when selecting ALL in dropdown for how many entriesClosed   wpDataTables   Updated May 8, 2018 at 8:03am   4 Most recent comment from Isidora Markovic:Hi Bienecaro,We try to login on your website but always redirect us on homepage.We try hiverize.org/wp-login.php , hiverize.org/wp-login, hiverize.org/wp-admin.php and hiverize.org/wp-admin and re ... Mark Plugin Dropdown does not work anymoreClosed   wpDataTables   Updated May 7, 2018 at 1:45pm   16 Most recent comment from Miloš Jovanović:HI Mark,Glad to hear that, you are welcome.Hope that everything will work fine now.If you like our plugin and support we'd greatly appreciate it if you could take a minute and leave a review on Code ... SmartProfits Fixed ColumnClosed   wpDataTables   Updated May 7, 2018 at 8:20am   6 Most recent comment from Isidora Markovic:HI SmartProfits,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.I am glad that you interested. Let me know you choose the theme. Ti ...