We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Beber31 Date StampingClosed   wpDataTables   Updated May 22, 2018 at 10:27am   6 Most recent comment from Miloš Jovanović:HI Beber31,Can you please update the plugin to 2.2.1 version.The list of all available formats are in the wpdatatables settings page ( attachment).Probably there is an issue with the format that is i ... inazr ChartsClosed   wpDataTables   Updated May 21, 2018 at 12:18pm   4 Most recent comment from Miloš Jovanović:HI Stephan,Glad to hear that Milan helped you out with the issue below.If you like our plugin and support we'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on thi ... Paul D. KPOGNON The speed of table loadingClosed   wpDataTables   Updated May 21, 2018 at 11:17am   2 Most recent comment from Miloš Jovanović:HI Paul,Thank you for your purchase.The select boxes are now using server side processing to load the results.As I can see the table took 3-4 seconds to load.Best regards. Rob Church Table bordersClosed   wpDataTables   Updated May 21, 2018 at 10:19am   3 Most recent comment from Miloš Jovanović:Hi Rob,Thank you for your purchase and for your suggestion.Glad to hear that you found the new feature in the settings.As for your request I will note this and add it in our TODO list and hopefully we ... escueladireccion Query With 'UNION ALL' clause not workingClosed   wpDataTables   Updated May 21, 2018 at 9:56am   2 Most recent comment from Miloš Jovanović:Hi escueladireccion,Thank you for your purchase.When you have a complex queries like this our suggestion is to make a VIEW in phpmyadmin or any other database management system and see if the query ... Kenny checkbox helpClosed   wpDataTables   Updated May 21, 2018 at 9:48am   2 Most recent comment from Miloš Jovanović:HI Kenny,Thank you for your purchase.Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built in features at the moment and it require some code c ... tjgorman Time (seconds)Closed   wpDataTables   Updated May 21, 2018 at 9:25am   2 Most recent comment from Miloš Jovanović:HI tjgorman,Thank you for your purchase. Unfortunately we do not have seconds in our plugin built in features but I can give you some workaround. Only workaround with Datetime with seconds  would ... calebacook Custom Chart SettingsClosed   wpDataTables   Updated May 21, 2018 at 9:20am   2 Most recent comment from Miloš Jovanović:HI calebacook,Thank you for your purchase.You can take a look at our documentation about wpDataChart callbacks where you can see how you can customize the charts for your needs.Hope this can help you ... Paul Desormeaux wpsataTables Plugin UpdateClosed   wpDataTables   Updated May 18, 2018 at 4:35pm   4 Most recent comment from Miloš Jovanović:Hi Paul,You can find the change log on this link, just scroll down the page.Best regards. alanpsimmonds v2.2 updateClosed   wpDataTables   Updated May 18, 2018 at 10:02am   2 Most recent comment from Isidora Markovic:HI Alan,Thank you for your purchase.You can check in our documentation about change-log, but is not contain which files are changed. Alvaro ErrorClosed   wpDataTables   Updated May 18, 2018 at 9:58am   4 Most recent comment from Miloš Jovanović:Hi Alvaro,There is a new 2.2 version of our plugin. Please take a look at our documentation where you can see how you can successfully update the plugin. You can follow this guide : 1.) Download ... dinus Multiple views for a tableClosed   wpDataTables   Updated May 18, 2018 at 9:48am   6 Most recent comment from Isidora Markovic:Hi dinus,When you duplicate table or make two separate table with same query they will be point every time on same table. So when users change data on both tables it will be update only one table and ... Paul Desormeaux Advanced Filter Form elements truncatedClosed   wpDataTables   Updated May 17, 2018 at 9:04pm   8 Most recent comment from Isidora Markovic:Hi Paul,You are welcome.  If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and leave a review on ... ShopFloorAutomations Updated to new version lost all tablesClosed   wpDataTables   Updated May 17, 2018 at 4:28pm   7 Most recent comment from ShopFloorAutomations:Milan thank you for your help please close ticket wcatlett Catlett plugin updateClosed   wpDataTables   Updated May 17, 2018 at 4:26pm   7 Most recent comment from wcatlett Catlett:Dear Bogdan,Thanks very much for the warning.  I will wait for the auto update version available in my WordPress control panel.Best,Warren