We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

zivleibovich Link from the charts.js to a page with filterClosed   wpDataTables   Updated June 11, 2018 at 9:55am   2 Most recent comment from Isidora Markovic:Hi zivleibovich,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Correct me if I am wrong, but you need ... Lionel Thomas Clicking a a row to redirect to record pageClosed   wpDataTables   Updated June 11, 2018 at 9:40am   9 Most recent comment from Isidora Markovic:HI wpsoil,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Unfortunately that is not possible with built in features of plugin. It r ... rjs34 Dynamic URL in columnClosed   wpDataTables   Updated June 11, 2018 at 9:38am   2 Most recent comment from Isidora Markovic:HI rjs34,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Unfortunately that is not possible with built ... investheory Formulated ColumnsClosed   wpDataTables   Updated June 11, 2018 at 8:32am   2 Most recent comment from Isidora Markovic:HI investheory,Thank you for your purchaseSorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.When you are using Formula column in wpda ... Pascal Highchart NumericSymbolsClosed   wpDataTables   Updated June 11, 2018 at 6:34am   2 Most recent comment from Isidora Markovic:Hi Pascal,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.You can check in our documentation about wpD ... Gary Becker unable to update any table in databaseClosed   wpDataTables   Updated June 8, 2018 at 1:27pm   12 Most recent comment from Isidora Markovic:Hi Gary,We use your table in our local environment and we can't reproduce issue that you describe. Then we made table Support from query that you use in your table and we can see that is working fine ... pacofalomir Datasource MySQL query doesn't workClosed   wpDataTables   Updated June 8, 2018 at 11:24am   4 Most recent comment from Isidora Markovic:Hi pacofalomir, Thank you for your purchase. I am glad that you found a solution. If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appre ... ozgurbuyukbalkan Front-End Form ConditionsClosed   wpDataTables   Updated June 7, 2018 at 2:08pm   2 Most recent comment from Miloš Jovanović:HI ozgurbuyukbalkan,Thank you for your purchase. Sorry to disappoint you but unfortunately something like this is not possible with the plugin build in features at the moment and it require some c ... David_Gascon translate table toolsClosed   wpDataTables   Updated June 7, 2018 at 12:41pm   5 Most recent comment from David_Gascon:Ah forget it! Found it a bit further! Thanks!!!! ybzybz I can't reach the back end of the pluginClosed   wpDataTables   Updated June 7, 2018 at 12:07pm   22 Most recent comment from Miloš Jovanović:Hi Yoram,Sorry for the inconvenience, the usual practice to be sure which plugin causes the issue is to disable them, and my apologies for not asking for permissions. This is the first time when some ... Dil Access table URLClosed   wpDataTables   Updated June 7, 2018 at 11:53am   4 Most recent comment from Miloš Jovanović:Hi Dil,Ok thank you for your explanation.Can you please tell me how did you create this table. Is it Adding from data source or Importing the file.If the table is editable you can Limit users to edit ... rweiss from table to full view of rowClosed   wpDataTables   Updated June 7, 2018 at 11:30am   2 Most recent comment from Miloš Jovanović:HI rweiss,Thank you for your purchase.Sorry but I did not quite understand what are you trying to achieve,Do you have any link of that table so I can take a look and give you my suggestion.Best rega ... Ned date formats and excel-like tablesClosed   wpDataTables   Updated June 7, 2018 at 11:28am   11 Most recent comment from Miloš Jovanović:HI Ned,The engine that Excel like tables are using (Handsontable engine) are not easy to implement and to be compatible with DataTables engine so everything will run smoothly like in Standard table vi ... Helpdesk Branded Insights Enhancements - wpDataCharts WizardClosed   wpDataTables   Updated June 6, 2018 at 11:35am   2 Most recent comment from Miloš Jovanović:HI Gary,Thank you for your purchase.Sorry to disappoint you but unfortunately some of the suggestions below are not possible to achieve at the moment. We had some changes int he chart wizard to look ... alanpsimmonds FormsClosed   wpDataTables   Updated June 6, 2018 at 11:28am   2 Most recent comment from Isidora Markovic:HI alanpsimmonds,Thank you for your purchase.We have integration with Gravity and Formidable forms. My suggestion is to read more about this in our documentation about Gravity Forms integration for ...