We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

arnolap Change WP tables prefixClosed   wpDataTables   Updated July 5, 2018 at 11:57am   2 Most recent comment from Miloš Jovanović:Hi Arnaud,Thank you for your purchase.Can you please tell me did you try to crate a table without that old prefixJust SELECT * FROM wp_wpdatatable_1Best regards. postelli Lite version is installed instead of paid versionClosed   wpDataTables   Updated July 4, 2018 at 1:19pm   4 Most recent comment from Miloš Jovanović:HI Marije,Glad to hear that everything is working fine now.If you have any more issues feel free to open a new ticket, we will gladly help.If you like our plugin and support we'd greatly appreciate i ... sscweb PHP Notice class.wpdatatable.phpClosed   wpDataTables   Updated July 4, 2018 at 11:47am   4 Most recent comment from Isidora Markovic:Hi sscweb,Yes it is fixed. It will be available in next update which will be very soon.Best regards. Entrust_ICT Serialized PHP - wp-loadClosed   wpDataTables   Updated July 4, 2018 at 8:31am   9 Most recent comment from Isidora Markovic:Hi Entrust_ICT,Sorry about that, am not sure what happens.Here you go https://tmsplugins.ticksy.com//ticket/1512255 DoneDone wptable can't create manualClosed   wpDataTables   Updated July 3, 2018 at 10:00pm   3 Most recent comment from DoneDone:It was a conflict with Godaddy's Managed wordpress CacheAll better. booth_1 Cannot create manualClosed   wpDataTables   Updated July 3, 2018 at 2:37pm   6 Most recent comment from Isidora Markovic:Hi booth_1,You are welcome.Best regards Katy Fendall Not respondingClosed   wpDataTables   Updated July 3, 2018 at 9:58am   10 Most recent comment from Miloš Jovanović:HI Katy,If your hosting company follows the guide below the tables will not be lost.Of course I can send you any old version of our plugin in case something goes wrong and need to be downgraded but I ... Laura hide columnsClosed   wpDataTables   Updated July 3, 2018 at 9:17am   2 Most recent comment from Miloš Jovanović:HI Laura,Thank you for your purchase.Sorry to disappoint you but unfortunately clear filters option for columns is not possible to achieve with the plugin built in features at the moment.Best regards ... Joe Cooper Issue with string lengthClosed   wpDataTables   Updated July 2, 2018 at 3:54pm   4 Most recent comment from Isidora Markovic:Hi goshdamo, When you have questions or issues which are not related to the title of the active ticket or if tickets is not yours can you please open a new one and we will help you there. In that w ... Aditya Lele Columns to View by UserClosed   wpDataTables   Updated July 2, 2018 at 3:06pm   9 Most recent comment from Miloš Jovanović:HI Aditya,Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built in features at the moment.Best regards. ThaboMotaoane Table crashing on back end & whole page crashes on front entClosed   wpDataTables   Updated July 2, 2018 at 2:49pm   10 Most recent comment from Isidora Markovic:Hi Thabo,You are welcome. If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and leave a Review on ... rockyfp Creating chartsClosed   wpDataTables   Updated July 2, 2018 at 12:25pm   12 Most recent comment from Isidora Markovic:Hi rockyfp,You are welcome.   If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and leave a Revi ... aschroeter activation error, syntax errorClosed   wpDataTables   Updated July 2, 2018 at 10:39am   2 Most recent comment from Isidora Markovic:Hi Andreas,Thank you for your purchase.Can you please tell me which version of php is installed on your server? You can find minimum requirements in our documentation on this link. DappersUK Plugin is changing the google sheets table designClosed   wpDataTables   Updated July 2, 2018 at 9:26am   2 Most recent comment from Miloš Jovanović:HI DappersUK,Thank you for your purchase.Sorry but I did not quite understand what your issue is.Can you please describe me more or send me some example/screenshot or link to that spreadsheet so I ca ... duanjunwei Cannot see the table configurationsClosed   wpDataTables   Updated July 2, 2018 at 9:26am   2 Most recent comment from Isidora Markovic:Hi duanjunwei,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Please provide me a temporary WP-admin lo ...