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  Public Ticket #1595122
unable to update any table in database
Closed

Comments

  • Gary started the conversation

    I sent in this ticket 4 days ago, now it's not even listed. how do I get this fixed...I cannot edit and save any table

  •  471
    Isidora replied

    HI Gary,
    Thank you for your purchase.

    If you have issues with posting tickets please contact Ticksy support desk because we are using it for our support.

    Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

    Can you please tell me do you have this issue with new tables or with tables that are already made?


    Kind Regards, 

    Isidora Markovic

    wpDataTables: FAQFacebookTwitterFront-end and back-end demoDocs

    Amelia: FAQFacebookTwitter |  Amelia demo sites | Docs

    You can try our wpDataTables add-ons before purchase on these sandbox sites:

    Powerful FiltersGravity Forms Integration for wpDataTablesFormidable Forms Integration for wpDataTables

  •   Gary replied privately
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  •  2
    Maxglo replied

    Hello
    I want to upgrade to version 2.2.1 from Version 2.1 version
    I have followed all the steps indicated in the manual and I reply a few lines below and there is no way it works.
    I have the latest version of Wordpress installed.
    I am desperate because whenever I want to update this plugin it is a kind of error.
    Thank you
    Maxglo
    This is my system status:

    ### WordPress Environment ###

    Home URL: http://www.maxglo.com/ Site URL: http://www.maxglo.com/ WP Content URL: http://www.maxglo.com/wp-content WP Version: 4.9.6 WP Multisite: False Permalink Structure: /%postname%/ Front Page Display: page Front Page: Inicio (#15562) Posts Page: Unset WP Memory Limit: 96 MB Database Table Prefix: Length: 3 - Status: Acceptable WP Debug Mode: False Language: es_ES

    ### Theme ###

    Name: Jupiter Child Theme Version: 5.0.10 Author URL: Child Theme: True Parent Theme Name: Jupiter Parent Theme Version: 6.1.3 Parent Theme Author URL: http://themeforest.net/user/artbees

    ### Browser ###

    Browser Info: Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:60.0) Gecko/20100101 Firefox/60.0Browser: FirefoxVersion: 60.0Platform: Windows

    ### Server Environment ###

    Server Info: Apache Localhost Environment: False PHP Version: 5.6.36 ABSPATH: /usr/home/maxglo/www/ PHP Memory Limit: 128 MB PHP Post Max Size: 64 MB PHP Time Limit: 0 PHP Max Input Vars: 5000 PHP Display Errors: False SUHOSIN Installed: False MySQL Version: 5.5.60 Max Upload Size: 64 MB Default Timezone is UTC: True PHP XML: True MBString: True SimpleXML: True fsockopen/cURL: True SoapClient: True DOMDocument: True GZip: True Remote Post: True Remote Get: True

    ### Active Plugins (12) ###

    LayerSlider WP: by Kreatura Media – 6.7.6 Ad Inserter: by Igor Funa – 2.3.9 Artbees Themes Captcha: by Jose Rodriguez  – 1.0 Black Studio TinyMCE Widget: by Black Studio – 2.6.2 Aviso de Cookie: by dFactory – 1.2.43 Duplicate Post: by Enrico Battocchi – 3.2.2 Enhanced Media Library: by wpUXsolutions – 2.6.4 Google Analytics Dashboard for WP (GADWP): by El equipo de ExactMetrics – 5.3.3 Indeed Ultimate Membership Pro: by indeed – 6.9 WPBakery Page Builder (Modified Version): by Michael M - WPBakery.com – 5.4.8 Loco Translate: by Tim Whitlock – 2.1.4 wpDataTables: by TMS-Plugins – 2.1

    Manual update procedurewpDataTables new version manual update procedure

    IMPORTANT: Do NOT delete the old version from WP-admin (by clicking “Delete” in the plugins page). If you do, you will lose all your tables!

    When downloading the new plugin version from CodeCanyon, please follow these steps to update from the existing version:

    1. Go to your FTP and open WordPress plugins folder 2. Delete the old wpDataTables version folder 3. Upload the new version of wpDataTables 4. Go to WP-admin panel, and open the Plugins section 5. Deactivate wpDataTables, and then activate it again

  • Gary replied

    i can edit the table, click on save, itsays that it saved it.  yet the data has not changed in the database.   as in the attached, I changed gender to F and saved, yet the display is still M

  •   Isidora replied privately
  •  471
    Isidora replied

    HI Maxglo,

    When you have questions or issues which are not related to the title of the active ticket or if that ticket is not yours can you please open a NEW ONE and we will help you there. In that way, issues and questions which are related to different subjects will be in different tickets so other customers can find it easily. Our policy is to have one issue or question per ticket because of the reasons that is describe already.

    Thank you for understanding.


    Kind Regards, 

    Isidora Markovic

    wpDataTables: FAQFacebookTwitterFront-end and back-end demoDocs

    Amelia: FAQFacebookTwitter |  Amelia demo sites | Docs

    You can try our wpDataTables add-ons before purchase on these sandbox sites:

    Powerful FiltersGravity Forms Integration for wpDataTablesFormidable Forms Integration for wpDataTables

  • Gary replied

    the table can be updated and save with phpmysql and adminer, but not with

  •  471
    Isidora replied

    Hi Gary,

    We use your table in our local environment and we can't reproduce issue that you describe. Then we made table Support from query that you use in your table and we can see that is working fine. You can check that on website.

    Kind Regards, 

    Isidora Markovic

    wpDataTables: FAQFacebookTwitterFront-end and back-end demoDocs

    Amelia: FAQFacebookTwitter |  Amelia demo sites | Docs

    You can try our wpDataTables add-ons before purchase on these sandbox sites:

    Powerful FiltersGravity Forms Integration for wpDataTablesFormidable Forms Integration for wpDataTables