We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

zbhr46 Slider Filter RequestClosed   wpDataTables   Updated June 21, 2018 at 3:08pm   4 Most recent comment from Isidora Markovic:Hi zbhr46,Yes now I see on what you mean. Thank you for your suggestion.We carefully follow customers requirements and try to implement most of them if they appears in requests from time to time so ... omejan placeholdersClosed   wpDataTables   Updated June 21, 2018 at 10:54am   2 Most recent comment from Isidora Markovic:Hi Jan,Thank you for your purchase.Unfortunately at the moment it is not possible to use placeholders after SELECT statement. Placeholders are intended to use in WHERE clause in query. Entrust_ICT Plugin Configuration IssueClosed   wpDataTables   Updated June 21, 2018 at 7:40am   6 Most recent comment from Isidora Markovic:Hi Jeff,You are welcome. Thank you so much for great review. It means to us a lot.Have a nice day.Best regards tomlee_99 User enter filter before showing the reportClosed   wpDataTables   Updated June 21, 2018 at 5:54am   5 Most recent comment from Isidora Markovic:Hi tomlee_99,You are welcome.  If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and leave a revi ... Helpdesk Branded Insights wpDataTable - ID ControlClosed   wpDataTables   Updated June 20, 2018 at 10:43am   6 Most recent comment from Isidora Markovic:Hi Gary,You are welcome.Best regards. jfullerton1 multiple urls inClosed   wpDataTables   Updated June 20, 2018 at 8:14am   2 Most recent comment from Isidora Markovic:Hi John,Thank you for your purchase.Yes you can but not with url column type. You can set column type to string and then set multi edit string for Editor input type.Then when you edit that field you ... jkukus Using WP Data tables breaks drop down menusClosed   wpDataTables   Updated June 20, 2018 at 7:46am   4 Most recent comment from Isidora Markovic:Hi jkukus,Can you please update on latest version which is 2.2.2 that we lunch recently? We didn't release auto update yet, but you can update  the plugin manually by following this steps: 1.) Dow ... huibi edit joined tablesClosed   wpDataTables   Updated June 19, 2018 at 1:55pm   2 Most recent comment from Isidora Markovic:Hi huibi,Thank you for your purchase.Thank you for your suggestion.We carefully follow customers requirements and try to implement most of them if they appears in requests from time to time so we wi ... Helpdesk Branded Insights wpDataTablesClosed   wpDataTables   Updated June 19, 2018 at 11:18am   2 Most recent comment from Isidora Markovic:Hi Gary,Thank you for your purchase.When you add code in Custom wpDataTables CSS under the "Custom JS AND CSS" in main settings of wpdatatables it will be affected on all tables, but if you want j ... chickern No option to format the dateClosed   wpDataTables   Updated June 19, 2018 at 9:12am   3 Most recent comment from Isidora Markovic:Hi chickern,Thank you for your purchase.Yes is it available when you import the data source with first option in table wizard and also with third option when you import the file and then wpDataTables ... equalitygr Fields translationClosed   wpDataTables   Updated June 18, 2018 at 12:03pm   2 Most recent comment from Isidora Markovic:HI equalitygr,Thank you for your purchase.Unfortunately, that is not possible at the moment, because it is generated from bootstrap-select library that we used for this feature. I will forward this t ... ThaboMotaoane foreign key not pullingClosed   wpDataTables   Updated June 18, 2018 at 11:51am   2 Most recent comment from Isidora Markovic:Hi ThaboMotaoane,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.I have problems with opening file that ... Stuart Problem with Float data typeClosed   wpDataTables   Updated June 18, 2018 at 9:19am   4 Most recent comment from Isidora Markovic:Hi Stuart,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.You are welcome.   If you have any more issues or questions feel free ... markenvato23 Excel-like Front EndClosed   wpDataTables   Updated June 18, 2018 at 8:42am   2 Most recent comment from Isidora Markovic:Hi markenvato23,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Sorry for disappointment, but that is no ... evagutierrez82 Where is my zip file?Closed   wpDataTables   Updated June 18, 2018 at 7:59am   4 Most recent comment from Isidora Markovic:Hi evagutierrez82,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.We are not sure how your local system is setup, but by default wh ...