As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

wbroens SelectboxClosed   wpDataTables   Updated December 7, 2018 at 3:31pm   17 Most recent comment from Miloš Jovanović:HI Wim,If you enable Twenty Seventeen theme and enable Bootstrap.js files for the front end in the wpdatatables settings page the select box should work.I will investigate this further to see what ma ... evanalytics Custom JS not working for rows just headersClosed   wpDataTables   Updated December 7, 2018 at 2:50pm   4 Most recent comment from Aleksandar Vuković:Hello again Rui.I've logged in and checked the content. I have tried to find a simple and quick solution to Your problem, but it would require a bit more work.What You're trying to achieve here is n ... Jessica Morris Need to Edit a Join ViewClosed   wpDataTables   Updated December 7, 2018 at 11:59am   8 Most recent comment from Aleksandar Vuković:Hello Jessica.I was able to access all tables except for the one in question [wpdatatable id=2]. It couldn't even be displayed in the back-end.When we turned on error reporting, we saw that there is ... James Sharpe WPDatatables data source variableClosed   wpDataTables   Updated December 7, 2018 at 8:14am   12 Most recent comment from Aleksandar Vuković:You're very welcome Jim.Thank You!You can post it here, since it is a public ticket, anyone who would search for the term would be able to find it.Best regards. wbroens Responsive issueClosed   wpDataTables   Updated December 6, 2018 at 11:34am   11 Most recent comment from Aleksandar Vuković:You're welcome Wim.Glad that we solved the issue. If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute ... Harlock_ Paid membership pro list of users with membership levelClosed   wpDataTables   Updated December 6, 2018 at 11:32am   2 Most recent comment from Miloš Jovanović:Hi Francesco,Thank you for your purchase.Unfortunately we did not use pmpro plugin to see if it compatible with our plugin so I can not tell you precisely if this will work.I know that you can speci ... Frederick Webb Plugin not respondingClosed   wpDataTables   Updated December 6, 2018 at 9:14am   2 Most recent comment from Aleksandar Vuković:Hello Frederick.Thank You for Your purchase.There is probably a conflict with the bootstrap.js files. Please go to wpDataTables main Settings on Your wp-admin page. You'll see Include full bootstrap ... dustymcmusty SEOClosed   wpDataTables   Updated December 6, 2018 at 7:55am   4 Most recent comment from Aleksandar Vuković:Hello again Dustin.“Server-side processing” stands for table types when the data interaction operations (searching, filtering, switching pages, sorting) aren’t done by your site visitor’s br ... marbru problema with sortingClosed   wpDataTables   Updated December 5, 2018 at 12:50pm   2 Most recent comment from Isidora Markovic:Hi marbru,Thank you for your purchase.Sorry but if I understand you right you need to sort the table with some column on load of the table? If that is true then you can use option Use as default sor ... anenvatouser Filter problemClosed   wpDataTables   Updated December 5, 2018 at 10:58am   7 Most recent comment from Miloš Jovanović:Hi anenvatouser,When you create a tables from the first option that tables are non server side, and unfortunately there is an issue with that which we will try to  solve and include the fix for the ... derek_nelson Foriegn Key between different connectionsClosed   wpDataTables   Updated December 5, 2018 at 10:29am   4 Most recent comment from Miloš Jovanović:HI derek_nelson,Unfortunately not for now. The separate connection is the last main feature that we added in our plugin, but we will look to improve it through the updates of the plugin but I can not ... cjm007 Field descriptions in WpChartsClosed   wpDataTables   Updated December 4, 2018 at 5:09pm   2 Most recent comment from Isidora Markovic:Hi Kees,Thank you for your purchase.That is default behavior of charts engine, because Conditional formatting is not applied in data in chart because chart take original data from table. You have to ... carolefabrics SSL ConnectionClosed   wpDataTables   Updated December 4, 2018 at 4:55pm   2 Most recent comment from Isidora Markovic:Hi carolefabrics,Thank you for your purchase.It looks like that your local cert file is on different path. You can take a look on this link  few solutions how to set that. Also you can find more i ... Ian Marshall Rance ChartsClosed   wpDataTables   Updated December 4, 2018 at 11:19am   2 Most recent comment from Isidora Markovic:Hi Ian,Thank you for your purchase.Unfortunately, that is default behavior of charts engine and it is not possible to set colors based on some condition with built in features of plugin. However, it ... staarkos google sheetsClosed   wpDataTables   Updated December 3, 2018 at 2:14pm   2 Most recent comment from Isidora Markovic:Hi staarkos,Thank you for your purchase.1.)Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most ...