We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

pbcwebadmin Using field value in conditional formattingClosed   wpDataTables   Updated December 27, 2018 at 7:52am   2 Most recent comment from Aleksandar Vuković:Hello pbcwebadmin.Thank You for Your purchase.If I understood You correctly, You would like one column to display data from another column using conditional formatting? For example, You have column ... Robert Crimmins values list based on another fields valueClosed   wpDataTables   Updated December 26, 2018 at 3:23pm   6 Most recent comment from Aleksandar Vuković:I am sorry Robert, but I don't keep track of all tickets I've reviewed.Also, there are some problems with that request. As much as I'd like to provide examples, I must point out that most of those ... Incep01 Hover Over Cell PopupClosed   wpDataTables   Updated December 24, 2018 at 10:47am   2 Most recent comment from Aleksandar Vuković:Hello Incep01.Thank You for Your purchase.Sorry for late response.  Our company is located in Serbia and our working time is from 10:00 to 17:00 CET. business days. My advice would be to enable "Resp ... jcleaveland Sorting Date ColumnsClosed   wpDataTables   Updated December 21, 2018 at 1:41pm   2 Most recent comment from Aleksandar Vuković:Hello Jason.My advice would be to change the column type to "date" instead of "string". That way, sorting would be done by the actual date, and it doesn't matter if You were to change the format to di ... RFAWP Right Justifying TableClosed   wpDataTables   Updated December 21, 2018 at 1:37pm   11 Most recent comment from Aleksandar Vuković:Hello again RFAWP.Glad that we solved the issue. If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute an ... porchlightwi Google Sheets only updating when logged inClosed   wpDataTables   Updated December 21, 2018 at 11:55am   2 Most recent comment from Aleksandar Vuković:Hello porchlightwi.Thank You for Your purchase.Can You please tell me if mod_security is enabled, or if You have some security plugin installed that may have restrict the data being displayed on Your ... fangquans Fang How to insert link?Closed   wpDataTables   Updated December 21, 2018 at 11:44am   4 Most recent comment from Aleksandar Vuković:Hello again fangquans.Unfortunately, adding new columns to Google Sheets after You already created a table in wpDataTables will not work. There are some issues with the data being pulled from Google ... Zach Horizontal Scrolling not showingClosed   wpDataTables   Updated December 21, 2018 at 11:24am   6 Most recent comment from Aleksandar Vuković:You are welcome, Zach. Glad that we solved the issue. If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minu ... raekertim Generating String or URL dynamicallyClosed   wpDataTables   Updated December 21, 2018 at 9:09am   6 Most recent comment from Miloš Jovanović:Hi Larry,  Sorry for misunderstanding. We do not have hyperlink image as a column type but I will try to give you an example how to make a hyperlink image and use it with our plugin. You will need t ... Michixt Empty cellClosed   wpDataTables   Updated December 20, 2018 at 12:03pm   2 Most recent comment from Aleksandar Vuković:Hello Michixt. Thank You for Your purchase. If a cell of a specific column is empty, You can add Conditional Formatting and set row CSS class: Then, under wpDataTables main Settings, go to Custom ... ivanbrankovic1977 Two URLs in one cellClosed   wpDataTables   Updated December 20, 2018 at 11:03am   4 Most recent comment from Aleksandar Vuković:You are welcome Ivan. Glad that we solved the issue. If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minu ... dwl003 URL filtering, specify multiple valueClosed   wpDataTables   Updated December 20, 2018 at 10:13am   2 Most recent comment from Aleksandar Vuković:Hello again Dennis.There is a way You can search for a specific range, like between 11 and 28. You can see that if You'd click on the following link https://wpdatatables.com/documentation/table-featu ... 22459 wpDatatables 1.6.0 fails on WordPress 5.0.1Closed   wpDataTables   Updated December 19, 2018 at 11:50am   20 Most recent comment from Aleksandar Vuković:Hello 22459.Thank You for Your feedback. It is much appreciated.I forwarded Your suggestions to our development team, for them to review and maybe consider adding in one of our next updates. We do c ... Davide De Giorgi Subtitle/Text in document pdf, csvClosed   wpDataTables   Updated December 19, 2018 at 10:24am   9 Most recent comment from Aleksandar Vuković:I'm glad You like it, Davide.You're welcome.Have a great day!Best regards. Peter Reilly HeaderClosed   wpDataTables   Updated December 19, 2018 at 9:47am   8 Most recent comment from Aleksandar Vuković:Hello John. Thank you for your suggestion. The title of the ticket is something that clients determine, and we can not influence it. When you are posting on ticket that are not yours or have questions ...