We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Rosetta Facciolini replacing the excel file via ftpClosed   wpDataTables   Updated November 26, 2018 at 9:36am   6 Most recent comment from Isidora Markovic:Hi Rosetta,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Like I explain you in previous post at the moment we don't have availabl ... Mustaqim Filter Type BugClosed   wpDataTables   Updated November 23, 2018 at 1:43pm   6 Most recent comment from Isidora Markovic:Hi Mustaqim,Yes there is an issue when you are using special characters in table like (,),%... which is not server-side and use filters like selectbox, checkbox and multiselectbox. This is forward to ... Richard McKean Seeding Var variablesClosed   wpDataTables   Updated November 23, 2018 at 1:42pm   8 Most recent comment from Miloš Jovanović:HI Richard,Can you please try this linkhttp://imagedev.regencysociety.org/images-old-forms/?wdt_column_filter[0]=1172instead of the column name use the column position like in this example.The number ... lastadam Foreign KeyClosed   wpDataTables   Updated November 23, 2018 at 1:41pm   10 Most recent comment from Miloš Jovanović:Hi lastadam,Thank you very much.If you have any more issues feel free to open a new ticket, we will gladly help.Have a great weekend.Best regards. dkoukoul Editing foreign keysClosed   wpDataTables   Updated November 23, 2018 at 8:38am   9 Most recent comment from Isidora Markovic:Hi lastadam,We can see that you have already open a ticket and our support agents will help you there.About the future question or posting on other tickets: When you are posting on ticket that are no ... myhealthyglobe charts and data table options not workingClosed   wpDataTables   Updated November 22, 2018 at 2:56pm   4 Most recent comment from Miloš Jovanović:HI myhealthyglobe,It looks like some of other plugins are running the scripts on our plugin.First can you please update our plugin to the latest version Please take a look at our documentation whe ... buelow Alert warningClosed   wpDataTables   Updated November 22, 2018 at 1:46pm   8 Most recent comment from Miloš Jovanović:Hi Matthias,Glad to hear that.If you take a look at our documentation about table tools you will see that there are some limitationsTable Tools consists of a block of buttons that provides addition ... michiiee Table in data source has no rows.Closed   wpDataTables   Updated November 22, 2018 at 1:03pm   8 Most recent comment from Miloš Jovanović:Hi MichaelOk I can see your server using HTTPS, so can you pleae  try this below. We are using CURL to get the data from the HTTPs. Now probably you will need to add some certificate to the plugin ... Warren Edmond Multiple tables on one page errorClosed   wpDataTables   Updated November 22, 2018 at 11:56am   2 Most recent comment from Miloš Jovanović:Hi Warren,Thank you for your purchase.Can you please send me the link of that page so I can take a look.Best regards. ChildhoodBiz Dynamic NumerationClosed   wpDataTables   Updated November 22, 2018 at 11:38am   2 Most recent comment from Miloš Jovanović:Hi Martin,Thank you for your purchase.Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built in features at the moment.The workaround would be ... GrantJoyce008 Feature RequestClosed   wpDataTables   Updated November 22, 2018 at 9:10am   6 Most recent comment from Aleksandar Vuković:Of course Grant,Thank you for your suggestion. We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time, so we will add to our idea l ... Piet German languageClosed   wpDataTables   Updated November 21, 2018 at 3:54pm   4 Most recent comment from 4tm:Hi Bogdan, where is the attachment? ISCReneJEsus Create Table With SQL QueryClosed   wpDataTables   Updated November 21, 2018 at 12:53pm   4 Most recent comment from Miloš Jovanović:Hi ISCReneJEsus,Let me try to explain you better and give you some example.Let's say you have table 1 ( id of that table is for example 3) and that table is editable.Now you want to make a new table ... Josh Url Every single time I try to apply or cancel or delete it freezes and I can't do anything besides refresh or close the page.Closed   wpDataTables   Updated November 21, 2018 at 10:42am   5 Most recent comment from Miloš Jovanović:HI Josh,If you disable that plugin do you still have the same issue?This is necessary to know, so we can have a clue that there is a conflict with that plugin.Best regards. fangquans Fang expandable rowsClosed   wpDataTables   Updated November 21, 2018 at 8:04am   6 Most recent comment from Isidora Markovic:Hi Quan,Yes I can see now on what you mean.Thank you for your suggestion. We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time, ...