We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

James Stone Linked Float numbers changed on importClosed   wpDataTables   Updated February 26, 2019 at 11:31am   2 Most recent comment from Aleksandar Vuković:Hi James.You can set the column type to be string and it'll display the values as they are being displayed in Google Spreadsheet.If you need it to be Float after all, you'd need to change the number f ... James Stone Add span tag to cell contentClosed   wpDataTables   Updated February 26, 2019 at 10:45am   8 Most recent comment from Aleksandar Vuković:Alright James.Sorry I couldn't be of any more help. If you have any more issues or questions feel free to open a new ticket, we will gladly help. Best regards. Janzen Edward Table doesn't exist on databaseClosed   wpDataTables   Updated February 26, 2019 at 9:47am   4 Most recent comment from Aleksandar Vuković:Hello Janzen. I logged in, and saw the issue. So I decided to create a table manually adding one by one column. Turns out that columns "Austrittsgrund" and "Routenplaner" are the ones causing the erro ... Stig Barrett No edit pupop at the frontendClosed   wpDataTables   Updated February 25, 2019 at 2:32pm   3 Most recent comment from Aleksandar Vuković:Hello Stig.Thank you for your purchase.Good news. I'm glad you found the issue. Thanks for letting us know. If you have any more issues or questions feel free to open a new ticket, we will gladly he ... Wayne_5d Chartjs Dynamic AxesClosed   wpDataTables   Updated February 25, 2019 at 1:53pm   2 Most recent comment from Aleksandar Vuković:Hi Wayne.Thank you for your purchase.That is default behavior of charts engine, but if you need some custom solution you can check in our documentation about wpDataCharts callbacks.  Every chart e ... Joshua IF statement calculationsClosed   wpDataTables   Updated February 25, 2019 at 1:50pm   4 Most recent comment from Aleksandar Vuković:Hello again Joshua.After taking a look at these two files, I am sorry to inform you that it's impossible to create tables from these files.Our plugin can only accept simple tables without formulas. Y ... CEC_IAU Changing the style of wpData TableClosed   wpDataTables   Updated February 25, 2019 at 1:45pm   8 Most recent comment from Aleksandar Vuković:Hello CEC_IAU.There seems to be something wrong with your database. Please take a look at the attachments.Can you tell me if you did something in PHPMyAdmin? Tables with ID=0 shouldn't exist, and yo ... Bryan Bloom CustomizationClosed   wpDataTables   Updated February 25, 2019 at 11:31am   2 Most recent comment from Aleksandar Vuković:Hello Bryan.Thank you for your purchase.This would be achievable using some custom CSS, but it'd have to be added in ... tags on the page where the table's shortcode is. For example: .wpdt-c td.co ... CEC_IAU Counting in chartsClosed   wpDataTables   Updated February 25, 2019 at 11:03am   2 Most recent comment from Aleksandar Vuković:Hello CEC_IAU.I see this is a duplicate of the other ticket, so I'll close this one, and we can continue there.Best regards. Wayne_5d Custom QueryClosed   wpDataTables   Updated February 25, 2019 at 10:55am   3 Most recent comment from Aleksandar Vuković:Great news, Wayne.Thank you for your purchase.Thank you for letting us know.If you have any more issues or questions feel free to open a new ticket, we will gladly help. Best regards. gerhardwerner Error while savingClosed   wpDataTables   Updated February 25, 2019 at 10:27am   8 Most recent comment from Aleksandar Vuković:Sounds good, Gerhard.Thank you for your insight in advance. It may help us resolve the issue in the future.Best regards. Ding58 The width of the right column is only as wide as the text in it.Closed   wpDataTables   Updated February 25, 2019 at 9:19am   6 Most recent comment from Aleksandar Vuković:Hello again Ding58.Most of these problems indicate a compatibility issue with another plugin or the theme you're using. That's why providing me with a temporary WP-admin login for your site where thi ... holcol5 Spinning circles after OKClosed   wpDataTables   Updated February 25, 2019 at 7:25am   5 Most recent comment from Aleksandar Vuković:Hey holcol5. Good news!Thanks for letting me know.I wasn't able to log in until now. Our company is located in Serbia and our working time is from 09:00 to 16:00 CET, business days.If you have any ... monoazulweb AMP compatible?Closed   wpDataTables   Updated February 25, 2019 at 7:12am   2 Most recent comment from Aleksandar Vuković:Hello monoazulweb.We, ourselves, have not tried AMP with our plugin, but as far as we know there should be no compatibility issues there.Can you, please, share with us the webpage where the table can ... Danie Linking User ID's to existing UsersClosed   wpDataTables   Updated February 23, 2019 at 1:47pm   6 Most recent comment from Aleksandar Vuković:Sure thing, Danie.Please let me know.Best regards.