We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Nelson_da_Rocha Add link to open a modal popupClosed   wpDataTables   Updated February 18, 2019 at 12:22pm   2 Most recent comment from Aleksandar Vuković:Hello Nelson.If you already have a link for that modal, you can set the column's type to "URL link", and have it appear as a button, like shown in the attachment.I can't say for sure that it'll work ... anoriega Interaction with AmeliaClosed   wpDataTables   Updated February 18, 2019 at 10:48am   2 Most recent comment from Aleksandar Vuković:Hello anoriega.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. These are two completely different plugins that don't work tog ... Tim Schuetz Refund, Plugin not working as intendetClosed   wpDataTables   Updated February 18, 2019 at 10:01am   2 Most recent comment from Aleksandar Vuković:Hello Tim.We're sorry to hear you do not want to use the tool after purchase. Please find our refund policy here: http://wpdatatables.com/help/refund-policy/ Due to the digital 'non-returnable' nat ... samcacycling Excel exportClosed   wpDataTables   Updated February 18, 2019 at 9:32am   4 Most recent comment from Aleksandar Vuković:Hello again Georg.Gravity Forms integration addon is working with a wpDataTables plugin and a core Gravity Forms plugin. However, integration with other Gravity Forms addons isn’t confirmed, so we ... MartinOttosen Cell-editingClosed   wpDataTables   Updated February 18, 2019 at 8:33am   2 Most recent comment from Aleksandar Vuković:Hello Martin.Thank you for your purchase.If you need to color the column where prices are, you can do that in column settings:If you need to change the color of certain cells, like if the price is ab ... mgithens "New entry", "Edit", and "Delete" modal dialogs aren't popping up for tables in shortcodesClosed   wpDataTables   Updated February 14, 2019 at 9:33pm   6 Most recent comment from Isidora Markovic:Hi Micah,  Sorry for misunderstanding, actually there is a way that you can use our tables in other back end pages, but not with do_shortcode func. You can use function wdtOutputTable which is Help ... Kenneth Brown Editing when part of the selection is concat'edClosed   wpDataTables   Updated February 14, 2019 at 4:07pm   4 Most recent comment from Miloš Jovanović:HI Kenny,Glad to hear that Aleksandar help you out and I hope that everythign will work fine now.If you have any more issues feel free to open a new ticket.Best regards. Esben Frihauge StylingClosed   wpDataTables   Updated February 14, 2019 at 3:40pm   6 Most recent comment from Miloš Jovanović:Hi Esben,This is happening because it looks like the theme is overwriting our CSS.You can use this CSS .wpdt-c .control-label{color: black !important;}For our next update we are preparing to release a ... samcacycling Remote MySQL server accessClosed   wpDataTables   Updated February 14, 2019 at 2:32pm   2 Most recent comment from Miloš Jovanović:HI Georg,Thank you for your purchase.At the moment something like this is not possible to achieve, you will need to connect via ports.Maybe they have some other port open so you can use that number o ... synek78 Column setings are emptyClosed   wpDataTables   Updated February 14, 2019 at 1:47pm   2 Most recent comment from Miloš Jovanović:Hi synek78,Thank you for your purchase.As I can see you opened a same ticket twice so I will close this one and we can continue on other.Best regards. James Stone Auto UpdateClosed   wpDataTables   Updated February 14, 2019 at 10:35am   4 Most recent comment from Miloš Jovanović:HI James,You are welcome.Best regards. nasser ali run custom query when loading data (at run time)Closed   wpDataTables   Updated February 14, 2019 at 10:09am   8 Most recent comment from Miloš Jovanović:HI nasser,You are welcome.Best regards. Casimir PB Cannot Click "Apply" in Data Table CreationClosed   wpDataTables   Updated February 13, 2019 at 5:22pm   4 Most recent comment from Miloš Jovanović:HI Casimir, Glad to hear that you found a solution. Hope that everything will work fine now.If you have any more issues feel free to open a new ticket we will gladly help. Best regards. Casimir PB Cannot Create Table ManuallyClosed   wpDataTables   Updated February 13, 2019 at 5:22pm   4 Most recent comment from Miloš Jovanović:HI Casimir,Glad to hear that you found a solution.Hope that everything will work fine now.Best regards. Catherine Polk Link to existing data, remote URLClosed   wpDataTables   Updated February 13, 2019 at 4:51pm   4 Most recent comment from Miloš Jovanović:HI Catherine,Sorry to hear that you can not fully use our plugin with all of the features.Maybe you can find some workaround with creating manual tables or editable tables from Spreadsheet or Excel f ...