We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

tslat89 MSSQLClosed   wpDataTables   Updated March 11, 2019 at 11:29am   4 Most recent comment from Aleksandar Vuković:Glad to hear you resolved the issue, tslat89.Thanks for letting me know.If you have any more issues or questions feel free to open a new ticket, we will gladly help. Best regards. Christian Enner No editorClosed   wpDataTables   Updated March 11, 2019 at 11:21am   2 Most recent comment from Aleksandar Vuković:Hi Christian.Thank you for your purchase.There is probably a conflict with the bootstrap.js files. Please go to wpDataTables main Settings on Your wp-admin page. You'll see Include full bootstrap f ... jko5er Custom DSNClosed   wpDataTables   Updated March 11, 2019 at 10:48am   2 Most recent comment from Aleksandar Vuković:Hello jko5er.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.We currently don't support non-SQL databases, but we will add it ... Alejandro Flamerich Dynamically insert shortcodeClosed   wpDataTables   Updated March 11, 2019 at 10:38am   2 Most recent comment from Aleksandar Vuković:Hello Alejandro. Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and ... lochoe Collapse/Hidden column can view by defaultClosed   wpDataTables   Updated March 11, 2019 at 10:35am   2 Most recent comment from Aleksandar Vuković:Hello lochoe.Thank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It would require changing some code, ... areaticCV areatic Exporting in XLSClosed   wpDataTables   Updated March 8, 2019 at 11:47am   2 Most recent comment from Aleksandar Vuković:Hello areaticCV.After extensive testing, we've come to the conclusion that the issue is not with wpDataTables, but with DataTables instead.Please take a look at this link and see what needs to be do ... bernardstr MYSQLClosed   wpDataTables   Updated March 8, 2019 at 7:58am   2 Most recent comment from Aleksandar Vuković:Hello bernardstr.Thank you for your purchase.I downloaded Forminator for testing purposes, to replicate the issue, and saw what you're talking about. The thing is that we currently support only two ... Navid007 Dynamic QueryClosed   wpDataTables   Updated March 7, 2019 at 2:19pm   6 Most recent comment from Aleksandar Vuković:Hi Navid.You have to make sure the datetime format is the same in the Database and in wpDataTables.If at all possible, could you please provide me a temporary WP-admin login for your site where this ... wcatlett Catlett wpDataTable auto-updateClosed   wpDataTables   Updated March 7, 2019 at 1:23pm   6 Most recent comment from Aleksandar Vuković:Hi Warren.It shouldn't behave this way. I assume there is a conflict with something else on your website, but without remote access I can't say for sure.If you managed to insert the purchase code " ... areaticCV areatic Column headerClosed   wpDataTables   Updated March 7, 2019 at 12:11pm   4 Most recent comment from Aleksandar Vuković:You are welcome areaticCV. Glad I could help.If you have any more issues or questions feel free to open a new ticket, we will gladly help. Best regards. Janzen Edward Table linked to googleClosed   wpDataTables   Updated March 7, 2019 at 10:45am   2 Most recent comment from Aleksandar Vuković:Hello Janzen.Thank you for your purchase.Yes, if the table is linked to the Google Spreadsheet it will be updated automatically when you make changes in that file. Although, when using Google Spreads ... monoazulweb Predefined Values FilterClosed   wpDataTables   Updated March 7, 2019 at 10:43am   3 Most recent comment from Aleksandar Vuković:Great news, monoazulweb.Thanks for letting me know.If you have any further issues or questions, please feel free to open a new ticket, and we'll gladly help.Best regards. Joanne Masterson passing filtered data to formClosed   wpDataTables   Updated March 6, 2019 at 9:43pm   4 Most recent comment from Aleksandar Vuković:You're welcome Joanne.Sorry I couldn't be of any more help.If you have any further questions or issues, please feel free to contact us.Best regards. soportesv Conditional format for URL Link ColumnsClosed   wpDataTables   Updated March 6, 2019 at 3:53pm   2 Most recent comment from Aleksandar Vuković:Hello soportesv.Thank you for your purchase.This may not be achieved as easily as one might think. You can add a rule like this:and then apply the following CSS in Custom CSS under main settings of ... Sebastian Jamal ChartsClosed   wpDataTables   Updated March 6, 2019 at 9:11am   2 Most recent comment from Aleksandar Vuković:Hi Sebastian.Thank you for your purchase.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most e ...