We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

mastaBo Dynamic rebuild columns in tableClosed   wpDataTables   Updated February 11, 2019 at 11:50am   2 Most recent comment from Aleksandar Vuković:Hello Vladimir.Yes, you can do this by using either placeholders or Foreign Keys. Every column you'd like to be added automatically has to have a unique auto-increment ID, so the plugin knows where ... Skirank Export table in excelClosed   wpDataTables   Updated February 11, 2019 at 10:22am   2 Most recent comment from Aleksandar Vuković:Hello Skirank.Please take a look at our documentation on Table Export Tools. These functionalities are based on a 3rd party HTML5 library, and there are some limitations:Generated PDF, XLS, CSV are ... dskaw WPDataTables Devloper supportClosed   wpDataTables   Updated February 11, 2019 at 9:40am   7 Most recent comment from Aleksandar Vuković:Hello again dskaw.Sorry for late response.  Our company is located in Serbia and our working time is from 10:00 to 17:00 CET. business days. We can point you to WPKraken, and they'll help you with y ... Jennifer Foley Table FormattingClosed   wpDataTables   Updated February 11, 2019 at 9:36am   4 Most recent comment from Aleksandar Vuković:Hello Jennifer.We have tried everything on our end to make it work, but there seems to be a conflict with another plugin or the theme you're using.Can you, please, try deactivating one plugin at a ti ... samcacycling Importing data to existing tableClosed   wpDataTables   Updated February 11, 2019 at 8:29am   2 Most recent comment from Aleksandar Vuković:Hello Georg.Thank you for your purchase.When you create a table using the first option (Create a table linked to an existing data source), wpDataTables is used only to display the values from an exte ... mastaBo Can't create tableClosed   wpDataTables   Updated February 8, 2019 at 3:53pm   11 Most recent comment from Miloš Jovanović:Hi Vladimir, Hope that everything will work now. If you have any more issues or questions feel free to open a new ticket. Best regards. ALEKSEY SHVEYNIK Fonts and locationsClosed   wpDataTables   Updated February 7, 2019 at 11:49am   2 Most recent comment from Aleksandar Vuković:Hello Aleksey.Thank you for your purchase.If you want to make all text appear bold, you can add this CSS to Custom JS and CSS: .wpdt-c { font-weight: bold !important; } If you want to apply that to ... porchlightwi Responsive FeatureClosed   wpDataTables   Updated February 7, 2019 at 11:18am   2 Most recent comment from Aleksandar Vuković:Hello porchlightwi.Thank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.However, you can change the + bu ... CoastPro Conditional FormattingClosed   wpDataTables   Updated February 7, 2019 at 9:24am   2 Most recent comment from Aleksandar Vuković:Hello CoastPro.Thank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built in features.Conditional formatting in our plugin ... Jerebic Multiple lines on line chartClosed   wpDataTables   Updated February 6, 2019 at 11:15am   2 Most recent comment from Aleksandar Vuković:Hello Jerebic.Thank you for your purchase.Yes, of course this can be done. Let me show you an  example. You can take a look at the source table in attachment "Selection_210", and you can see how th ... Daniel Wayne Kirkwood print/excel/pdf missing counts and color formattingClosed   wpDataTables   Updated February 6, 2019 at 9:55am   2 Most recent comment from Aleksandar Vuković:Hi again, Daniel.I am sorry to disappoint you, but unfortunately table tools are based on a 3rd party HTML5 library, and there are some limitations in that library which we cannot change:For tables ... bsowebteam importing from ExcelClosed   wpDataTables   Updated February 5, 2019 at 2:35pm   4 Most recent comment from Aleksandar Vuković:Hello Ian.Yeah, I see; the issue here is that this column is being recognized as a "String", which it should be, given that it contains text and only one word contains the hyperlink.So, in order to u ... Charlene Woocommerce Product ThumbnailClosed   wpDataTables   Updated February 5, 2019 at 1:41pm   10 Most recent comment from Charlene:Absolutely thnx for the help Dieter Koenig ProblemsClosed   wpDataTables   Updated February 5, 2019 at 1:17pm   13 Most recent comment from Aleksandar Vuković:Hello again Dieter. We're sorry to hear you do not want to use the tool after purchase. Like I already mentioned in the previous reply - we cannot guarantee compatibility with any third-party app ... FirstCallWebMaster IE complianceClosed   wpDataTables   Updated February 5, 2019 at 11:18am   11 Most recent comment from Aleksandar Vuković:You are welcome FirstCallWebMaster. If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and leave a Rev ...