We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

mks222 Upgrading causes filters to disappearClosed   wpDataTables   Updated March 1, 2019 at 8:22am   6 Most recent comment from Aleksandar Vuković:Great news, mks222.You're welcome, glad I could help.If you have any more questions or issues, please feel free to reach out to us, we'll gladly help.Best regards. Martin FilterClosed   wpDataTables   Updated February 28, 2019 at 1:37pm   6 Most recent comment from Aleksandar Vuković:Hi Martin.Sorry, but we don't have that date format in wpDataTables.You can check out the available formats in main settings:Sorry if this causes any inconvenience.Best regards. bogdan it doesn't save any changesClosed   wpDataTables   Updated February 28, 2019 at 12:59pm   7 Most recent comment from Aleksandar Vuković:Hello again bogdan.Glad to hear you resolved the issue.Sometimes issues like this cannot be resolved in the current table, since it's settings have already been stored in the database. One example of ... MrEdodos Responsive and Export problemClosed   wpDataTables   Updated February 28, 2019 at 11:38am   7 Most recent comment from Aleksandar Vuković:Thank you for that workaround, Mardeebo.Indeed, that is true. If that is feasible for MrEdodos, it is one of the options for printing the table.However, for end users to know this, you'd have to put ... PrzemyslawGumulka charts translationClosed   wpDataTables   Updated February 28, 2019 at 10:59am   2 Most recent comment from Aleksandar Vuković:Hello again Przemyslaw.Yeah, if it's there, you can probably implement it. You can check in our documentation about wpDataCharts callbacks.  Every chart exposes several options that customize its l ... monoazulweb One column SORT default and another groupClosed   wpDataTables   Updated February 28, 2019 at 10:56am   2 Most recent comment from Aleksandar Vuković:Hello again monoazulweb.I believe this is the same issue like in this ticket:https://tmsplugins.ticksy.com/ticket/1911792/correct?If so, please let me know, and I'll close this ticket, so we can cont ... monoazulweb Order FilterClosed   wpDataTables   Updated February 28, 2019 at 10:54am   4 Most recent comment from Aleksandar Vuković:You're welcome monoazulweb.Glad I could help.If you need any further assistance, please feel free to open a new ticket, and we'll gladly help.Best regards. Lee Johnstone Sortable invisible columnsClosed   wpDataTables   Updated February 28, 2019 at 9:41am   6 Most recent comment from Aleksandar Vuković:Hello Lee.For you to allow users to search for keywords out of order, you would need either to hook in the code that generates MySQL query, or change it directly in plugin core. Generally I’d not re ... Rakel Bára Þorvaldsdóttir Images in lightboxClosed   wpDataTables   Updated February 28, 2019 at 7:28am   4 Most recent comment from Aleksandar Vuković:Hello again Rakel. Glad to hear you found another Lightbox plugin. Unfortunately, like stated in our documentation, our plugin does not create thumbnails (at least for the moment), so you will need t ... PrzemyslawGumulka clear filters buttonClosed   wpDataTables   Updated February 27, 2019 at 2:00pm   4 Most recent comment from Aleksandar Vuković:Great news, Przemyslaw.Thanks for letting me know.Best regards. PrzemyslawGumulka one filter multiple tablesClosed   wpDataTables   Updated February 27, 2019 at 2:00pm   4 Most recent comment from Aleksandar Vuković:Hi Przemyslaw.Yeah, unfortunately the topic is closed for new replies, or modifying existing ones, so unfortunately, the misleading reply will stay there for me to explain in the future, obviously.I ... Chris McDaniel Missing plugins for wpDataTables?Closed   wpDataTables   Updated February 27, 2019 at 9:56am   3 Most recent comment from Aleksandar Vuković:Hello Chris.Thank you for your purchase.I'm glad you found the conflict and sorted it out. If you have any more issues or questions feel free to open a new ticket, we will gladly help.Best regards. monoazulweb Images not showing on paginationClosed   wpDataTables   Updated February 27, 2019 at 9:55am   10 Most recent comment from Aleksandar Vuković:Great news, monoazulweb.Thanks for letting me know.Best regards. gjindancer Updating to wp_postmetaClosed   wpDataTables   Updated February 27, 2019 at 7:24am   2 Most recent comment from Aleksandar Vuković:Hello Dan.Thank you for your purchase.Please note these limitations on editing tables with wpDataTables: Only one MySQL table can be edited at a time. Queries from multiple tables with joins cannot be ... stigbarrett TranslateClosed   wpDataTables   Updated February 26, 2019 at 1:09pm   2 Most recent comment from Aleksandar Vuković:Hello stigbarrett.Thank you for your purchase.If you can't find it in the .po file, or if the changes don't take effect, you can open wp-content/plugins/wpdatatables/source/class.wpdatatable.php aroun ...