We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

mks222 Comma delimeters not workingClosed   wpDataTables   Updated February 13, 2019 at 4:42pm   3 Most recent comment from Miloš Jovanović:HI mks222,Thank you for your purchase.Glad to hear that you managed to find a solution and sorry for not reaching you sooner to help you out.If you have any more issues feel free to open a new ticke ... Dayann L Shepherd Customizing color on GoogleCharts GaugeClosed   wpDataTables   Updated February 13, 2019 at 4:06pm   2 Most recent comment from Miloš Jovanović:Hi Dayann L Shepherd,Please note that customization questions like this one are not covered in the included support for the plugin. Included support covers help with bugs and general inquiries for th ... TDBSOFT Change table delete buttonClosed   wpDataTables   Updated February 13, 2019 at 4:01pm   2 Most recent comment from Miloš Jovanović:HI TDBSOFT,Thank you for your purchase.Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built in features at the moment.Best regards. Nelson_da_Rocha Create table linked to an existing data sourceClosed   wpDataTables   Updated February 13, 2019 at 2:18pm   2 Most recent comment from Miloš Jovanović:HI Nelson_da_Rocha,Thank you for your purchase.The only data source that our plugin supports for the "create table linked to an existing data source" is shown in the drop down ( attachment) .The on ... JackNewcastle Row Display based on timeClosed   wpDataTables   Updated February 13, 2019 at 2:06pm   2 Most recent comment from Miloš Jovanović:HI Jack,Thank you for your purchase.Something like this can be achieved by writing a query that will only return the results from the days that are after todays date.Or you can use our conditional fo ... mgithens Table filtering is not working at all like it's supposed too!Closed   wpDataTables   Updated February 13, 2019 at 1:06pm   3 Most recent comment from Isidora Markovic:Hi mgithens,Thank you for your purchase. Yes from version 2.3 we implement feature that you can use multiply separate db connections for (MySQL, MS SQL and PostgreSQL) and for MySQL engine we are dy ... magriguez Column Settings Not showing optionsClosed   wpDataTables   Updated February 12, 2019 at 3:11pm   4 Most recent comment from Aleksandar Vuković:Hi again magriguez.This looks like a conflict with another plugin or the theme you're using.Can you try disabling one plugin at a time, and check to see when the issue is resolved. After you find the ... Gemma O\'Connor very slow database connectionClosed   wpDataTables   Updated February 11, 2019 at 2:37pm   4 Most recent comment from Aleksandar Vuković:Hello Gemma.Thank you for your purchase.If you are using separate MySql connection option to connect to mysql database, you can test if connection can actually be established with “Test MySQL setti ... PrzemyslawGumulka Sorting problem - encodingClosed   wpDataTables   Updated February 11, 2019 at 1:47pm   22 Most recent comment from Aleksandar Vuković:Hello again Przemyslaw.Unfortunately no. We're using DataTables library and a lot of their functionalities for manipulating data, so in this aspect we depend on them, and like they said:Sorting is on ... PrzemyslawGumulka mix of collationsClosed   wpDataTables   Updated February 11, 2019 at 1:29pm   2 Most recent comment from Aleksandar Vuković:Hello again PrzemyslawI am afraid that this would, again, require creating a view from this view in order to work.You can, of course, try removing the accent graves ( ` ) first, and see if it's goin ... Daniel Wayne Kirkwood Using checkbox as edit itemClosed   wpDataTables   Updated February 11, 2019 at 12:31pm   4 Most recent comment from Aleksandar Vuković:Hello again Daniel.Yes, actually this was brought up to us by several users, and it has been added to our idea list and our developers are looking into some possible solutions on plugin side in the ... Luis Benitez Auto fill columns by foreign keyClosed   wpDataTables   Updated February 11, 2019 at 12:19pm   2 Most recent comment from Aleksandar Vuković:Hello Luis.I noticed you opened two identical tickets, and I've already responded to previous one, so I'll close this one, and we can continue on the other ticket.Best regards. yunushts cant install pluginClosed   wpDataTables   Updated February 11, 2019 at 12:11pm   2 Most recent comment from Aleksandar Vuković:Hello yunushts.Thank you for your purchase.My suggestion is to install the plugin manually by following these steps: 1.) Download zip from this link 2.) Use FTP to open /yourwordpressfolder/wp-conte ... chachrist Request a yellow color default for conditional formatClosed   wpDataTables   Updated February 11, 2019 at 12:07pm   2 Most recent comment from Aleksandar Vuković:Hello chachrist.I am sorry, but I did not quite understand your question here.If you want to apply conditional formatting for a column, it has to meet a condition to apply the rule you're adding.Ot ... chachrist cell suffix does not show upClosed   wpDataTables   Updated February 11, 2019 at 12:03pm   2 Most recent comment from Aleksandar Vuković:Hello chachrist.Thank you for your purchase.wpDataTables is a WYSIWYG (What You See Is What You Get) concept based plugin. This means that the table should look the same both in back-end and in fron ...