We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Harsha Mysql query for table creationClosed   wpDataTables   Updated February 5, 2019 at 11:14am   6 Most recent comment from Aleksandar Vuković:Hello again Harsha.Can you open this link after you log in. Please take a look at the attachment, you'll see those stars below the Download button. When you click on it you'll be able to leave the re ... xwonorb Width and position of the tableClosed   wpDataTables   Updated February 5, 2019 at 10:09am   6 Most recent comment from Aleksandar Vuković:Great news, xwonorb.Thanks for letting me know. If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute an ... HWorsoe Links in text stringsClosed   wpDataTables   Updated February 5, 2019 at 9:05am   2 Most recent comment from Aleksandar Vuković:Hello Henrik.Thank you for your purchase.From those two links, I see that there is a difference in URLs for the users. For example, on https://www.deuxmille.cc/members/, link to Wim Strijker's pro ... Mads Nielsen Prior versionsClosed   wpDataTables   Updated February 5, 2019 at 9:01am   2 Most recent comment from Aleksandar Vuković:Hello Mads.Thank you for your purchase.Server-side processing with Gravity form based tables is available from version 1.1, so you should have no issues with either v2.3.2 or v2.4.And, of course, t ... AAARob Error Checkbox FilterClosed   wpDataTables   Updated February 5, 2019 at 7:46am   3 Most recent comment from Aleksandar Vuković:Hello AAARob. I think I got it, so please take a look.There was no bigger issue, only a small thing we're aware about because we're working with the plugin on daily basis; so no custom code added, ... Alan Removal of Headers or reverse rows/colsClosed   wpDataTables   Updated February 4, 2019 at 12:35pm   9 Most recent comment from Aleksandar Vuković:Sure thing, Alan.Closing this ticket.Best regards. Larry Kolinek looking for examples of very "pretty" tablesClosed   wpDataTables   Updated February 4, 2019 at 9:51am   8 Most recent comment from Aleksandar Vuković:Hello Larry.I've responded to the other ticket.Can you please tell me where you want to continue the correspondence, so that we can focus on one of these two tickets? This can get a bit confusing.Bes ... olderdais Current date placeholderClosed   wpDataTables   Updated February 1, 2019 at 3:13pm   23 Most recent comment from Aleksandar Vuković:Yeah, olderdais.Sorry, I may have forgotten to tell you that. From version 2.3 we implemented a feature that you can use multiple separate db connections for (MySQL, MSSQL and PostgreSQL) and for MySQ ... pappuneel Mobile Friendly TableClosed   wpDataTables   Updated February 1, 2019 at 2:22pm   6 Most recent comment from Aleksandar Vuković:Hello Pappu.Just for future reference: When you have questions or issues which are not related to the title of the active ticket can you please open a new one, and we will help you there. In that way ... dea29000 Arrows of filters "from... to..."Closed   wpDataTables   Updated February 1, 2019 at 1:34pm   2 Most recent comment from Aleksandar Vuković:Hello Déana.Thank you for your purchase.I've looked at your website, and inspected it, but I am sorry to inform you that what you're trying to do is not possible with plugin's built-in functions or ... jko5er Filter with MSSQL datasourceClosed   wpDataTables   Updated February 1, 2019 at 12:37pm   7 Most recent comment from Aleksandar Vuković:Hello again jko5er.Understood. datetime2's default string literal format is: YYYY-MM-DD hh:mm:ss[.fractional seconds] So if you set the column's in wpDataTables to be Datetime with the same format, i ... Shakar Fatah configurationClosed   wpDataTables   Updated February 1, 2019 at 11:40am   4 Most recent comment from Aleksandar Vuković:Hello again Shakar.Good news, thank you for letting us know.If you have any more issues or questions feel free to open a new ticket, we will gladly help. Best regards. dea29000 Collapsed column on desktop computerClosed   wpDataTables   Updated January 31, 2019 at 3:41pm   4 Most recent comment from Miloš Jovanović:HI dea29000,You are welcome.If you like our plugin and support we'd greatly appreciate it if you could take a minute and leave a Review on CodeCanyon on this link. It means a lot to us. Thanks.Best ... homemadebyx Date Conditional FormattingClosed   wpDataTables   Updated January 31, 2019 at 1:03pm   2 Most recent comment from Aleksandar Vuković:Hello homemadebyx.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can set a rule which would set cell color if cell value i ... Omar O'Hara Images do not importClosed   wpDataTables   Updated January 31, 2019 at 11:25am   2 Most recent comment from Aleksandar Vuković:Hello again redrazormedia.Please do not open new tickets if you already have an active ticket with the same topic: https://tmsplugins.ticksy.com/ticket/1874872/. In that way, issues and questions w ...