We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Oskhar duplicate don't runClosed   wpDataTables   Updated December 24, 2020 at 2:15pm   6 Most recent comment from Aleksandar Vuković:You're welcome, OskharIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Dave Importing percentage data from sql tableClosed   wpDataTables   Updated December 24, 2020 at 2:02pm   2 Most recent comment from Aleksandar Vuković:Hello DaveYou can't import a cell that has anything else but numbers, and convert it to a numeric column.Data that contains anything except for numbers will be converted into strings, and the plu ... Mike Courtney SQL Syntax ErrorClosed   wpDataTables   Updated December 24, 2020 at 2:00pm   6 Most recent comment from Aleksandar Vuković:Thanks, JerimeI'll take a look at your ticket, and will respond there. Dave Column namesClosed   wpDataTables   Updated December 24, 2020 at 1:56pm   2 Most recent comment from Aleksandar Vuković:Hello DaveThanks for letting us know the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Francis LIMIT on sqlClosed   wpDataTables   Updated December 24, 2020 at 12:41pm   2 Most recent comment from Aleksandar Vuković:Hello Francis.Please do not use “LIMIT” in the SELECT statement. wpDataTables adds it automatically and it will be overridden.The PHP SQL parser we use will simply override it, so you can't u ... Bret Madden Technical SupportClosed   wpDataTables   Updated December 24, 2020 at 12:34pm   2 Most recent comment from Aleksandar Vuković:Hello BretThank you for your purchase.The only built-in option here would be to use placeholders as predefine filtering values for some columns. Try with %CURRENT_POST_ID% placeholder, maybe that wil ... Thomas Kösters jquery errorClosed   wpDataTables   Updated December 24, 2020 at 10:20am   13 Most recent comment from Aleksandar Vuković:Hi again ThomasIt's good to know that you're moving to a new server.I checked your website yesterday and today, but I couldn't replicate the issue. It could be that the cache is stored ... Ricardo Zamora Firefox compatibilityClosed   wpDataTables   Updated December 22, 2020 at 12:54pm   6 Most recent comment from Aleksandar Vuković:Hi again RicardoPlease go to wp-content/plugins/wpdatatables/assets/js/wpdatatables/wdt.chartsRender.js and on line 2 you'll see this: $(window).on('load', function(){ Replace that wi ... Alson Toh Unable to create table more than 9MBClosed   wpDataTables   Updated December 21, 2020 at 2:47pm   17 Most recent comment from Aleksandar Vuković:Hello again ArifIn that case, the only solution here is to raise the memory limit in the php.ini file on your server, to a bigger value, with which it will work fine with your files, because they are ... Vivek dataTables through SQL QueryClosed   wpDataTables   Updated December 21, 2020 at 1:27pm   2 Most recent comment from Aleksandar Vuković:Hello VivekThank you for your purchase.As indicated in our documentation, you cannot use variables ( @ ), stored procedures and nested queries in the plugin, but you can prepare a MySQL view (which ... Emanuele gravela table template creationClosed   wpDataTables   Updated December 21, 2020 at 1:11pm   2 Most recent comment from Aleksandar Vuković:Hello EmanueleThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Tables can only be created from ... Eddie Choi multi string-type chartClosed   wpDataTables   Updated December 21, 2020 at 9:11am   6 Most recent comment from Aleksandar Vuković:Hi again EddieThat's being pulled from the chart's engine, but it can be changed with wpDataCharts callbacks.  Every chart exposes several options that customize its look and feel. Charts ... Bob get a fomula column to work with a foreign keyClosed   wpDataTables   Updated December 19, 2020 at 5:36pm   4 Most recent comment from Aleksandar Vuković:Thanks for letting me know, Bob, much appreciated.I'm sure it will be of use to others as well. Marion Denorme Create a data table linked to an existing data source.Closed   wpDataTables   Updated December 19, 2020 at 5:00pm   8 Most recent comment from Aleksandar Vuković:You're welcome, DenormeIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Daniel Lewis WPDT keeps corrupting tables!Closed   wpDataTables   Updated December 19, 2020 at 4:29pm   2 Most recent comment from Aleksandar Vuković:Hello DanielSorry to hear you're having issues.The plugin cannot corrupt the tables on its own. You must be doing something that's causing tables to break.I can only guess, as there are a l ...