We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ashley Basett axis text highchairsClosed   wpDataTables   Updated February 19, 2021 at 12:56pm   2 Most recent comment from Isidora Markovic:Hello Ashley Thank you for your purchaseSorry for the delay in our responses, has been national holidays in our country for the last few days. There's a bug in v3.4.1 Please replace files on thes ... michiiee Invalid JSON resonsClosed   wpDataTables   Updated February 18, 2021 at 8:19pm   3 Most recent comment from Aleksandar Vuković:Hello Michael and MJThese errors can happen for a few reasons, but they always happen for server side tables (MySQL, manual or imported tables). Check if you have any errors, notices, warnings in your ... Dave Decimal overflowing workaroundClosed   wpDataTables   Updated February 18, 2021 at 4:44pm   2 Most recent comment from Isidora Markovic:Hi Dave,Thank you for your purchaseSorry for the delay in our responses, has been national holidays in our country for the last few days.If I understand you right if you change the column type to sti ... Joe No table preview and columns setupClosed   wpDataTables   Updated February 18, 2021 at 2:17pm   2 Most recent comment from Isidora Markovic:Hi Joe,Thank you for your purchaseSorry for the delay in our responses, has been national holidays in our country for the last few days.Did you try to change your theme and see is there a conflict wi ... Yvonne Verdonk cyrrilic charactersClosed   wpDataTables   Updated February 18, 2021 at 11:39am   3 Most recent comment from Isidora Markovic:Hi Yvonne,Thank you for your purchaseSorry for the delay in our responses, has been national holidays in our country for the last two days.I am glad that you found a solution.Best regards. Chris Buttons to open in new windowClosed   wpDataTables   Updated February 18, 2021 at 8:04am   2 Most recent comment from Isidora Markovic:Hi Chris,Thank you for your purchaseSorry for the delay in our responses, has been national holidays in our country for the last two days.if your buttons contain an HTML tag 'a' then you ca ... Marco Pauselli Link from a valueClosed   wpDataTables   Updated February 18, 2021 at 7:33am   2 Most recent comment from Isidora Markovic:Hi Marco,Thank you for your purchaseSorry for the delay in our responses, has been national holidays in our country for the last two days. Well we don't have this built-in function, but you can ... Ijeoma Fromt end editingClosed   wpDataTables   Updated February 17, 2021 at 5:05pm   2 Most recent comment from Isidora Markovic:Hi Ijeoma,Thank you for your purchaseSorry for the delay in our responses, has been national holidays in our country for the last two days.When you are working with our add-on for Formidable Forms pl ... John J Hannon Cell value placeholder?Closed   wpDataTables   Updated February 17, 2021 at 3:01pm   4 Most recent comment from Isidora Markovic:Hello John,Sorry for the delay in our responses, has been national holidays in our country for the last two days. Aleksandar is on vacation and I will help you out.Yes, that right. Thank you for your ... John J Hannon Custom css formatted on one lineClosed   wpDataTables   Updated February 17, 2021 at 2:57pm   5 Most recent comment from Isidora Markovic:Hi John,Sorry for the delay in our responses, has been national holidays in our country for the last two days. Aleksandar is on vacation and I will help you out.Yes, you are right. We will fix this f ... Ijeoma Display settingClosed   wpDataTables   Updated February 17, 2021 at 9:52am   4 Most recent comment from [deleted]:Hi IjeomaYou are most welcome. If there is anything else we can assist you with please feel free to open a new ticket, we are always happy to helpHave a wonderful day! Himanshu Singh Delay rendering of charts until page load?Closed   wpDataTables   Updated February 12, 2021 at 10:12pm   10 Most recent comment from Aleksandar Vuković:You're welcome Himanshu.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Roberto Prates Problems with the pluginClosed   wpDataTables   Updated February 12, 2021 at 10:09pm   13 Most recent comment from Aleksandar Vuković:I'm glad to hear that, RobertoThanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Joao Vendor for OracleClosed   wpDataTables   Updated February 12, 2021 at 12:36pm   2 Most recent comment from Aleksandar Vuković:Hello JoaoAt the moment, wpDataTables doesn't support Oracle databases. We would need to change the code, and create a new PDO for Oracle. Our development team will be looking at this for one of ... Dave SearchesClosed   wpDataTables   Updated February 12, 2021 at 12:24pm   2 Most recent comment from Aleksandar Vuković:Hello DaveGlobal Search is the search field that looks through the entire table. It's referred to as a global search because it's looking through all columns in the table, opposed to a "text ...