We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Paul Jameson Use Case AdviceClosed   wpDataTables   Updated January 26, 2021 at 2:09pm   3 Most recent comment from Aleksandar Vuković:Hello PaulThank you for your purchase.wpDataTables doesn't have any checkboxes as editor types, only as filtering options, so it may be the only way to do it with Report Builder.Please let me kno ... Clément Add css class to a tableClosed   wpDataTables   Updated January 26, 2021 at 10:49am   4 Most recent comment from Aleksandar Vuković:You're welcome, ClémentWe'll work on the plugin, so you'll be able to adapt skins to individual tables, adapt custom font and colors to individual tables, and similar features.Our deve ... Jiahua Cai Form inputs for placeholdersClosed   wpDataTables   Updated January 26, 2021 at 8:43am   6 Most recent comment from Aleksandar Vuković:Thanks for your assistance here, AxelI did forward a different advice to Alvin, here, in a private response. I'll post it again publically, in case anyone needs it:You may have a use of using dy ... Bruce Maples FormattingClosed   wpDataTables   Updated January 25, 2021 at 3:15pm   2 Most recent comment from Aleksandar Vuković:Hello BruceThank you for your purchase.Our developers will work on adding font and color settings individually, per each table, but I can't say when that will be included.As for the header text. ... Tijmen Calculating avarage value with empty cellsClosed   wpDataTables   Updated January 25, 2021 at 2:05pm   7 Most recent comment from Aleksandar Vuković:I sure hope so, TijmenWe will be dedicating the next couple of months to fixing existing issues and bugs with the plugin, and I sent it to our development team so they are reminded of the issue. StoryRoar Changing tooltip and legend dataClosed   wpDataTables   Updated January 25, 2021 at 1:17pm   2 Most recent comment from Aleksandar Vuković:Hello again JacksonI already responded to your other ticket, but I'll post the response here, for visibility:This would require me to test the placeholders you used, and see what needs to be rea ... Edward Keeley Building ChartsClosed   wpDataTables   Updated January 25, 2021 at 11:15am   2 Most recent comment from Aleksandar Vuković:Hello EdwardUnfortunately charts don't have many options, since the functionalities are based on free chart libraries.Adding conditional formatting to charts is only possible with wpDataCharts c ... Jim Watts CSV File SyncClosed   wpDataTables   Updated January 24, 2021 at 12:54pm   2 Most recent comment from Aleksandar Vuković:Hello JimThank you for your purchase.I also believe that's what's causing the issue. When you create a table linked to the CSV file, the structure of the table is saved in wp_wpdatatables a ... StoryRoar Changing colours on pie chartClosed   wpDataTables   Updated January 24, 2021 at 12:52pm   4 Most recent comment from Aleksandar Vuković:I honestly don't know, JacksonThis would require me to test the placeholders you used, and see what needs to be rearranged (and in what way), or added, or removed in order to help you with this ... Yumi Endo licenseClosed   wpDataTables   Updated January 23, 2021 at 5:31pm   5 Most recent comment from Aleksandar Vuković:You're welcome YumiIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Bruce Maples Space below tableClosed   wpDataTables   Updated January 23, 2021 at 12:27pm   4 Most recent comment from Aleksandar Vuković:That's great to hear, Bruce!I'm glad to see that dedication of our developers has been valuable to our customers.If you have any further questions or issues, please feel free to open a new ... Edward Keeley Question regarding using PercentagesClosed   wpDataTables   Updated January 22, 2021 at 2:57pm   3 Most recent comment from Aleksandar Vuković:Hello EdwardThank you for letting us know the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Luciano Cezareto Tristão TranslationClosed   wpDataTables   Updated January 22, 2021 at 12:43pm   5 Most recent comment from Aleksandar Vuković:Hello LucianoI'm sorry, but I made a mistake in the initial response. We have a translation for Brazilian Portuguese for our other plugin, Amelia, not for wpDataTables. wpDataTables translations ... Emanuele gravela Filters issueClosed   wpDataTables   Updated January 22, 2021 at 11:44am   9 Most recent comment from Aleksandar Vuković:Hi again EmanueleI don't know why this table is behaving like this. I created a new TEST SUPPORT table with the same query (without aliases) that works fine.The only issue I see is that the MySQ ... Admin Democratest Error wpDataTablewith columnsClosed   wpDataTables   Updated January 22, 2021 at 11:15am   2 Most recent comment from Aleksandar Vuković:Hi againThis references available values for Multi Selectbox input type.Have you modified the values of the columns? Can you tell me which table ID this is, and then provide me a temporary wp-admin u ...