We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Alberto De Iasio Highcharts x-axis Format DataClosed   wpDataTables   Updated February 12, 2021 at 11:59am   13 Most recent comment from Aleksandar Vuković:You're welcome, AlbertoGlad I could be of service!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Aaron Bruski I have editors who have no access to the back-end for this pluginClosed   wpDataTables   Updated February 12, 2021 at 10:18am   8 Most recent comment from [deleted]:You are most welcome. I wish I could be more helpful.If there is anything else we can assist you with please do let us know.  Ana group_concat url linksClosed   wpDataTables   Updated February 11, 2021 at 3:08pm   4 Most recent comment from Aleksandar Vuković:You're welcome, AnaIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Marco Martelletti export tables with clickable linksClosed   wpDataTables   Updated February 11, 2021 at 2:15pm   2 Most recent comment from [deleted]:Hi MarcoThank you for reaching out to us.Unfortunately it is not possible to export hyperlinks that will remain clickable at this point. Please have a look at our documentation where you can see the l ... Michael Highcharts: Pie with legendClosed   wpDataTables   Updated February 11, 2021 at 10:48am   9 Most recent comment from Aleksandar Vuković:You're welcome, MichaelIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Emanuele gravela Data range filterClosed   wpDataTables   Updated February 11, 2021 at 10:48am   2 Most recent comment from Aleksandar Vuković:Hello EmanueleI can see that you're using an SQL query to pull the data. Can you show me the whole query, please?Filtering doesn't work for complex queries that have JOIN's, UNION' ... Michael Adding custom colors to color pickerClosed   wpDataTables   Updated February 11, 2021 at 9:43am   4 Most recent comment from [deleted]:Hi MichaelUnfortunately it is not possible to change the default color palette, the only way to set a custom color is by using the color codes.If there is anything else we can assist you with please d ... Daniel Lewis 3.4 or 3.4.1 breaks JSClosed   wpDataTables   Updated February 11, 2021 at 8:44am   2 Most recent comment from Aleksandar Vuković:Hello DanielI see you're referring to charts. We have a bug with wpDataChart callbacks, but it's easily resolvable.Please download the attached files, and replace the files that already exi ... Germaine Muller Use editing their own data but seeing all dataClosed   wpDataTables   Updated February 11, 2021 at 8:24am   6 Most recent comment from Aleksandar Vuković:Hi JerimeUnfortunately, not yet.At the moment, editing can only be enabled for the entire table, so if they can see all data, they can edit all data.If this was an easy task, it would've been add ... Malcolm Zeger Chart Series Dropdown SelectionClosed   wpDataTables   Updated February 10, 2021 at 2:37pm   2 Most recent comment from [deleted]:Hi MalcolmThank you for reaching out to us. Currently our charts do not support drop down selections but as a workaround you can use our Charts data filtering option, this will enable you to filter t ... Emanuele Remote DB connectionClosed   wpDataTables   Updated February 10, 2021 at 12:14pm   9 Most recent comment from Aleksandar Vuković:Thanks for the assistance, EmanueleTim, if you don't know how to install the drivers on Apache, please reach out to your hosting provider. You can take a look at Microsoft's documentation ... Glenn Skovby Data table with weekdaysClosed   wpDataTables   Updated February 10, 2021 at 11:34am   2 Most recent comment from Aleksandar Vuković:Hello GlennThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.We don't have any filters like ... Robert Belanger Blank entry on checkboxClosed   wpDataTables   Updated February 10, 2021 at 10:40am   2 Most recent comment from Aleksandar Vuković:Hello RobertThat's not expected behavior and if there's an empty value in a selectbox, it will filter per All existing values. If you see an empty value in a check-box filter, it usually imp ... webcodeft Need % suffix in vertical axis in chartClosed   wpDataTables   Updated February 10, 2021 at 10:31am   6 Most recent comment from Aleksandar Vuković:Hello again Please note that wpDataChart callbacks are not included in the provided support for the plugin, and using them requires some level of coding skills.This code should work, and if it doesn ... Samuel LIu wpDataTables can not be updatedClosed   wpDataTables   Updated February 9, 2021 at 2:25pm   4 Most recent comment from Aleksandar Vuković:Hello SamuelNo worries, I deactivated the license from that website, so you can now activate it on your new domain.