We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Aydin Tekay PlaceholdersClosed   wpDataTables   Updated February 1, 2021 at 8:37pm   4 Most recent comment from Aleksandar Vuković:Sorry, Aydin, but not yet.That's something I too would like to see in wpDataTables, but turns out to be a much more demanding task than expected.Our developers will work on this in the future, bu ... Keith Mallard Purchased Gravity Form integrationClosed   wpDataTables   Updated February 1, 2021 at 11:15am   6 Most recent comment from Aleksandar Vuković:Hello again KeithWith the Gravity Forms integration add-on, you can't achieve this, because it can only create one table at a time, so linking between tables is not possible with this add-on.If y ... MJ Marketing Plugin not working in its basic capabilityClosed   wpDataTables   Updated February 1, 2021 at 9:39am   2 Most recent comment from Aleksandar Vuković:Hello MJFrom your screenshots, I can see that you can't see the table in the preview mode in Elementor. What happens when you save the page, and take a look at it directly?wpDataTables is a WYSI ... Swish Custom CSS - Conditional FormattingClosed   wpDataTables   Updated January 29, 2021 at 2:28pm   2 Most recent comment from Aleksandar Vuković:Hello SwishThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Conditional Formatting currently ap ... Clément Excel export : Line breaks are not preservedClosed   wpDataTables   Updated January 29, 2021 at 1:17pm   6 Most recent comment from Aleksandar Vuković:I agree with you, ClémentWe've been short-staffed for quite a while now, and we've just got reinforcements, so I'm sure the development of the plugin will speed up significantly soon. Firespring Mobile on desktopClosed   wpDataTables   Updated January 29, 2021 at 1:15pm   2 Most recent comment from Aleksandar Vuković:Hello FirespringThank you for your purchase.You can actually change the width of the tablet in wpDataTables settings:If you set that to a bigger value (2000 for example), all screens below that value ... Jonathan Glass Crating a chartClosed   wpDataTables   Updated January 29, 2021 at 10:10am   2 Most recent comment from Aleksandar Vuković:Hello JonathanThank you for your purchase.Each chart in our documentation mentions that one string or date column supported, and that goes for all charts.Meaning you cannot add more than one string-t ... Ben Lochard Dynamic Table HeaderClosed   wpDataTables   Updated January 29, 2021 at 8:50am   2 Most recent comment from Aleksandar Vuković:Hello BenThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It maybe can be done with some custom ... ZEPENG WU HighCharts and Google ChartsClosed   wpDataTables   Updated January 29, 2021 at 7:42am   2 Most recent comment from Aleksandar Vuković:Hello ZEPENGThank you for your purchase.Charts are being pulled from their API's, so an internet connection is mandatory here.If you want to use them without the internet connection, you can chan ... SMART getting ajax errorClosed   wpDataTables   Updated January 28, 2021 at 12:55pm   5 Most recent comment from Aleksandar Vuković:You're welcome.Glad I could be of assistance. Jalal Atsak Place Holder ImageClosed   wpDataTables   Updated January 28, 2021 at 12:36pm   2 Most recent comment from Aleksandar Vuković:Hello JalalThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.The plugin doesn't have any fu ... Raphael Front End Editing ends in DataTables warning: table id=table_1 - Invalid JSON responseClosed   wpDataTables   Updated January 28, 2021 at 8:06am   18 Most recent comment from Aleksandar Vuković:Hi again RaphaelCan you please turn off debugging, so we can try replicating the issue. We cannot see the errors you see, everything is working normally for us.Which browser are you using? Some of th ... Edwin Save current logged in user idClosed   wpDataTables   Updated January 27, 2021 at 11:52am   2 Most recent comment from Aleksandar Vuković:Hello EdwinYou can add placeholders %CURRENT_USER_ID% as a predefined editing value for string-type columns, so they are automatically populated by the ID.They would be able to change that, so once yo ... SMART tooltips adjustmentClosed   wpDataTables   Updated January 27, 2021 at 10:42am   5 Most recent comment from Aleksandar Vuković:You're welcome.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Geoffrey Kinrade Google Sheets data values all shown as "zeros"Closed   wpDataTables   Updated January 27, 2021 at 7:54am   12 Most recent comment from Aleksandar Vuković:Hello again GeoffreyThis can only be achieved with Advanced Filtering, adding a custom row CSS class to the column where the condition is 0.However, that would not be a very good solution, because CS ...