We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Robin COLBERT Default rows with user data front end editingClosed   wpDataTables   Updated March 2, 2021 at 8:36pm   6 Most recent comment from Aleksandar Vuković:You're welcome RobinGlad I could be of service.May I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version of wpDataTables if you have an account ... Alex Hinerfeld MQTTClosed   wpDataTables   Updated March 2, 2021 at 3:22pm   4 Most recent comment from [deleted]:Thank you for your suggestion, I will see to it that it's forwarded to our development team for review. Unfortunately, they already have a lot on their "to-do" list, so I don't see this comi ... DORON KRINETZ Separate DB Connection IssueClosed   wpDataTables   Updated March 2, 2021 at 11:36am   2 Most recent comment from [deleted]:Hello DORON Thank you for your purchase.As I can see from the previous ticket our colleague Aleksandar responded to the ticket, here is what he wrote in case you missed it: This usually happens when t ... Ray Conditional formattingClosed   wpDataTables   Updated March 2, 2021 at 11:29am   4 Most recent comment from [deleted]:You are most welcome I'm glad we could help, please feel free to reach out to us if there is anything else we can assist you with.Have a wonderful day! Vanessa Prefix on PDF exportClosed   wpDataTables   Updated March 2, 2021 at 10:36am   4 Most recent comment from [deleted]:Hi VanessaYou will not be able to export the prefix but you can set the type column to string and add the symbol manually and it will be exported as a part of the entry.I hope this helps, do let us kn ... emin öztürk Changing new item sequenceClosed   wpDataTables   Updated March 2, 2021 at 9:57am   2 Most recent comment from Aleksandar Vuković:Hello eminThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Manual tables have wdt_ID column wi ... DFSKarma Hiding columns on mobile not workingClosed   wpDataTables   Updated March 1, 2021 at 3:02pm   2 Most recent comment from [deleted]:Hi DFSKarmaThank you for reaching out to us.Have you turned on the Responsiveness option in the table settings before hiding the columns? Chris Johnson Move filter rowClosed   wpDataTables   Updated March 1, 2021 at 1:58pm   8 Most recent comment from [deleted]:Hi ChrisThe previous code will not work if you have set the header color in the table settings and not in the global wpDataTables settings. So if you want to change the color of the filters below you ... chrisburr logic type functionsClosed   wpDataTables   Updated March 1, 2021 at 11:15am   2 Most recent comment from Aleksandar Vuković:Hello Chris1. There are only 2 ways of using Excel (CSV and Google Spreadsheets) directly:Create a table linked to an existing data source - the table is uploaded to ../wp-content/uploads/ folder, bu ... Sebastian Gendry Correct settings for caching pluginClosed   wpDataTables   Updated March 1, 2021 at 9:31am   7 Most recent comment from Aleksandar Vuković:You're welcome, SebastianIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Sebastian Gendry How to set the width in % of different columnsClosed   wpDataTables   Updated March 1, 2021 at 9:23am   6 Most recent comment from Aleksandar Vuković:You're welcome, SebastianGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. DORON KRINETZ Separate DB Connection IssueClosed   wpDataTables   Updated March 1, 2021 at 9:12am   2 Most recent comment from Aleksandar Vuković:Hello DORONThank you for your purchase.This usually happens when the connection credentials are not valid; if the server on which the separate database is doesn't allow remote connections; or if ... Nixon Eli Filter Image GalleryClosed   wpDataTables   Updated March 1, 2021 at 9:07am   5 Most recent comment from Aleksandar Vuković:Hello NixonThere's no tutorial for this. Simply put - each image is stored in your Media Library when you upload it. So, it's using WordPress function wp_upload_dir() for location of uploa ... DFSKarma Tables falling off screenClosed   wpDataTables   Updated March 1, 2021 at 8:50am   2 Most recent comment from [deleted]:DFSKarmaThank you for reaching out to us.Have you tried using the Responsiveness option in the table settings? This will allow you to collapse desired columns so your table would be mobile friendly.  ... Tim Gerber Call to undefined function have_rows()Closed   wpDataTables   Updated February 26, 2021 at 6:18pm   4 Most recent comment from Aleksandar Vuković:Hello TimThank you for your purchase, and for letting us know the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help ...