We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sebastian Gendry (How) Is it possible to duplicate a dataTable?Closed   wpDataTables   Updated February 22, 2021 at 5:21pm   3 Most recent comment from Sebastian Gendry:Got it. Thank you! Sigfus Bjarnason Include custom fields in WpDataTableClosed   wpDataTables   Updated February 22, 2021 at 3:17pm   4 Most recent comment from [deleted]:You are most welcome, I wish I could be more helpful.Please don't hesitate to open a new ticket if there is anything else we can assist you with, we are always happy to help.Have a wonderful day! MIKE DAY Search and Filtering not workingClosed   wpDataTables   Updated February 22, 2021 at 3:05pm   3 Most recent comment from Aleksandar Vuković:Hello MikeThank you for letting us know the issue is resolved. Besides this, also make sure not to include accent graves ( ` ) around column names, and also don't use the semi-colon ( ; ) at the ... Liam rabbitt alertsClosed   wpDataTables   Updated February 22, 2021 at 2:51pm   2 Most recent comment from [deleted]:Hi LiamThank you for reaching out to us. Our plugin currently does not have any kind of email alerts but please take the time to leave your suggestion if you would like to see this implemented in one ... Swish CSS - MobileClosed   wpDataTables   Updated February 22, 2021 at 2:23pm   2 Most recent comment from Aleksandar Vuković:Hello SwishThis can be done with some custom CSS.Can you please provide me a URL to the table on front-end, so I can take a look? ZEPENG WU HighCharts series color problemClosed   wpDataTables   Updated February 22, 2021 at 2:12pm   4 Most recent comment from Isidora Markovic:Hi ZEPENG,Sorry for the late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.I am afraid that is very difficult to figure out what is going on with ... Karl Twele Adjust the column height in the tableClosed   wpDataTables   Updated February 22, 2021 at 11:40am   6 Most recent comment from Isidora Markovic:Hi Karl,You are welcome. If you have any other issues or questions please open a new ticket, and we help you out. I’d like to ask you a favor. Would you mind taking a few minutes to write a review ... ess (they/them) jaraha charts not appearingClosed   wpDataTables   Updated February 22, 2021 at 10:58am   3 Most recent comment from Aleksandar Vuković:Hello ess and LuisLuis, I can see you're already working with Milan on your ticket, so he'll get to you as soon as possible.ess - We have a bug in the last version of the plugin, when "Fol ... Dave remove thousands separattorClosed   wpDataTables   Updated February 22, 2021 at 10:35am   4 Most recent comment from [deleted]:Hi Dave At the moment this is not possible for float columns, only integer type columns have the option to remove the thousand separator. This might be possible with some custom work but we would not ... Edward Keeley Table Tools DissapearClosed   wpDataTables   Updated February 22, 2021 at 9:55am   5 Most recent comment from Aleksandar Vuković:We're glad to hear that, EdwardIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Piotr Kowalski Refreshing tableClosed   wpDataTables   Updated February 22, 2021 at 9:03am   3 Most recent comment from Aleksandar Vuković:Hello PiotrI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.When you refresh the table, all filters are cleared, and if the ... Matthew S Edminster Highcharts map functionalityClosed   wpDataTables   Updated February 22, 2021 at 8:52am   2 Most recent comment from Aleksandar Vuković:Hello MatthewI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Only charts seen in the chart wizard can be used in the plugi ... Peter Lom TechnicalClosed   wpDataTables   Updated February 22, 2021 at 8:38am   4 Most recent comment from Aleksandar Vuković:We're glad to hear that, Peter, thank you for your support.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Jordan McNamara Questions about functionalityClosed   wpDataTables   Updated February 22, 2021 at 8:20am   2 Most recent comment from Aleksandar Vuković:Hello JordanThank you for your purchase, and sorry for the late response.If I understood correctly, these float values from the screenshot would not be changed by the users, and they would only need ... Piotr Kowalski Mobile view on desktop - for custom tables or pagesClosed   wpDataTables   Updated February 19, 2021 at 2:00pm   4 Most recent comment from Isidora Markovic:Hi Piotr,You are welcome. If you have any other issues or questions please open a new ticket, and we help you out. I’d like to ask you a favor. Would you mind taking a few minutes to write a review ...