We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Juan Antonio Verde filtering and search in fields dont workClosed   wpDataTables   Updated April 29, 2021 at 10:53am   6 Most recent comment from [deleted]:Hi Juan AntonioI'm glad to hear you were able to resolve the previous issue. Could you please give us some more details on this issue and if possible send us some screenshots or screen recordin ... jeffrey bernard Filter table on user roleClosed   wpDataTables   Updated April 28, 2021 at 2:15pm   6 Most recent comment from [deleted]:Do let us know if you need any further assistance, we are always happy to help Have a wonderful day! Jon Issue with google spreadsheet connectionClosed   wpDataTables   Updated April 28, 2021 at 2:13pm   2 Most recent comment from [deleted]:Hi JonThank you for reaching out to us.After exploring this issue we found that the Google Sheets API has a quota limit. It's limited to 500 requests per 100 seconds per project, and 100 requests ... Mark Stanton Format numbers in wpdatatablesClosed   wpDataTables   Updated April 28, 2021 at 7:31am   2 Most recent comment from Aleksandar Vuković:Hello MarkNumerical columns (Integer and float) are already aligned to the right of the column, by default. You can change that behavior in wpDataTables settings.As for showing negative numbers in r ... Frank Cannot Update - Permissions?Closed   wpDataTables   Updated April 27, 2021 at 2:30pm   2 Most recent comment from [deleted]:Hi Frank Thank you for reaching out to us. My suggestion is to update the plugin manually by following these steps: 1.) Download zip from our store or from the email you received when you purchased ... Uriahs Report builder ${wdtrowindex.all}Closed   wpDataTables   Updated April 27, 2021 at 2:28pm   6 Most recent comment from [deleted]:You are most welcomeEvery feature suggestion goes directly to our developers and they are constantly working on improving the plugin so if there is anything else you would like to see added in the fut ... Edmund Keith Empty Values Blank Instead of ZeroClosed   wpDataTables   Updated April 27, 2021 at 12:52pm   6 Most recent comment from Aleksandar Vuković:You're welcome, EdmundSorry I couldn't be of more assistance here, but I am glad to hear that you found a workaround that will work for you. Helena "Search" labelClosed   wpDataTables   Updated April 27, 2021 at 12:43pm   2 Most recent comment from Aleksandar Vuković:Hello HelenaThank you for your purchase.You can install the Loco Translate plugin, and with it modify the label. Jessica Can't activate purchase code - saying too many sites activated, but old one was dev no longer in useClosed   wpDataTables   Updated April 27, 2021 at 12:01pm   2 Most recent comment from Aleksandar Vuković:Hello JessicaThank you for your purchase.We deactivated the license, so you can now activate it on the correct website.For future reference, you can log in to http://store.tms-plugins.com/ with the ... Simon Number from String columnClosed   wpDataTables   Updated April 27, 2021 at 11:48am   2 Most recent comment from Aleksandar Vuković:Hello SimonI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Conditional rules cannot be used between columns, so this woul ... Danie Theunissen Import fail data tableClosed   wpDataTables   Updated April 27, 2021 at 9:44am   2 Most recent comment from Aleksandar Vuković:Hello DanieThank you for your purchase.Are you trying to create a table linked to the Excel file or by importing the file? If you're linking to the file, it will not work with that many rows, s ... Terry Rauch Dynamic Chart LabelsClosed   wpDataTables   Updated April 27, 2021 at 7:54am   2 Most recent comment from [deleted]:Hi TerryThank you for reaching out to us.Unfortunately this can't be done. We can manage a CSV file that has dynamic cells, but headers can't be changed, rearranged, removed or added, or the ... Zahid Mirza RefundClosed   wpDataTables   Updated April 26, 2021 at 12:20pm   2 Most recent comment from [deleted]:Hi ZahidWe are sorry to hear that, if there is anything else we can do please do let us know.To request a refund please log into http://store.tms-plugins.com/ with the credentials you received in yo ... Dariusz Misiak Question about Date PickerClosed   wpDataTables   Updated April 26, 2021 at 12:13pm   2 Most recent comment from Aleksandar Vuković:Hi again Dariusz1. Unfortunately, you will need to add your locale.This is an example for German/ 1. Open ../wp-content/plugins/wpdatatables/assets/js/wpdatatables/wdt.funcs.js and add this code under ... Eric P WDT_ID reset countClosed   wpDataTables   Updated April 26, 2021 at 9:35am   9 Most recent comment from Aleksandar Vuković:Thanks, Eric, that actually may come in handy in the future