Since this topic was already covered in a private ticket, I'll just post my response here:
I'm sorry for the delay, but we receive an increased amount of tickets, so our response times are longer than usual. Our working hours are still in one shift, from 08:00 - 16:00, CET, business days, so tickets pile up during the weekend, and we have a limited number of support agents. Until we extend our working hours, there's a chance that, if you open a ticket at the end of our shift, even in the best-case scenario, you will wait at least 16 hours, since we have an 8-hour working day.
I purchased wpDATATables and it's been 3 days with zero response to my question. What's the deal here?
Hello again.
Since this topic was already covered in a private ticket, I'll just post my response here:
I'm sorry for the delay, but we receive an increased amount of tickets, so our response times are longer than usual. Our working hours are still in one shift, from 08:00 - 16:00, CET, business days, so tickets pile up during the weekend, and we have a limited number of support agents. Until we extend our working hours, there's a chance that, if you open a ticket at the end of our shift, even in the best-case scenario, you will wait at least 16 hours, since we have an 8-hour working day.
Kind Regards,
Aleksandar Vuković
[email protected]
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