As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Daniel Lindley Form to TableClosed   wpDataTables   Updated June 9, 2021 at 1:47pm   4 Most recent comment from [deleted]:Hi DanielThank you for clarifying. Regarding the editing modal I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. Somethin ... Sarah Thomas Float filtering by number rangeClosed   wpDataTables   Updated June 9, 2021 at 1:11pm   2 Most recent comment from Aleksandar Vuković:Hello Sarah Thank you for your purchase. I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. The number range requires a ran ... Dustin Dart Invert Columns and RowClosed   wpDataTables   Updated June 8, 2021 at 12:40pm   2 Most recent comment from Aleksandar Vuković:Hello DustinThank you for your purchase.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. You would need to create a Pivo ... Poney Carpenter wpdatatables sending wrong info to highchartsClosed   wpDataTables   Updated June 8, 2021 at 11:07am   2 Most recent comment from [deleted]:Hi PoneyThank you for reaching out to us.Unfortunately it is not possible to simply switch which is the primary axis data, you would have to restructure the table. Could you please send us the URL lin ... Norm Sash Remove sum symbolClosed   wpDataTables   Updated June 7, 2021 at 2:06pm   8 Most recent comment from [deleted]:Thank you for your suggestion it is highly appreciated. If there is anything else we can assist you with please don't hesitate to open another ticket.Have a wonderful day!  John Howell Tabs not working inside pluginClosed   wpDataTables   Updated June 7, 2021 at 11:27am   2 Most recent comment from [deleted]:Hi JohnThank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you pl ... Nils Fischer RefundClosed   wpDataTables   Updated June 7, 2021 at 10:15am   2 Most recent comment from [deleted]:Hi Nils We are sorry to hear that, if there is anything we can do to assist please don't hesitate to let us know.Please log into http://store.tms-plugins.com/ with the credentials you received ... Marcos Szeinuk column widthClosed   wpDataTables   Updated June 7, 2021 at 5:55am   19 Most recent comment from Isidora Markovic:Hi Marcos,Thank  you so much for great review, it means us a lot. No problem at all, if you have any issues or questions please open new ticket and we will help you out.Best regards. Joseph Nickerson edit sql tableClosed   wpDataTables   Updated June 4, 2021 at 2:02pm   15 Most recent comment from [deleted]:Perfect, I'm glad to hear you managed to resolve the issueIf you have any other issue or question please open new ticket, and we help you out. I’d like to ask you a favor. Would you mind takin ... Roman Mařík auto load xmlClosed   wpDataTables   Updated June 4, 2021 at 12:08pm   2 Most recent comment from [deleted]:Hi RomanThank you for reaching out to us.The tables linked to external sources (Excel, XML, CSV or Google Spreadsheet) are always connected to the source files, so every time you refresh a page, t ... Bruce Feinberg Excel spread sheets from wpdata tables shifted to smaller format. how can I reset to have sheet take up the whole webpage.Closed   wpDataTables   Updated June 4, 2021 at 11:00am   2 Most recent comment from [deleted]:Hi BruceThank you for reaching out to us.Could you kindly send us the URL link to the frontend of that page so we can get a better understanding of the issue? If you have a screenshot or an example fo ... Michael Melissinos error when loading tableClosed   wpDataTables   Updated June 4, 2021 at 10:52am   4 Most recent comment from [deleted]:Hi MichaelIn the file you shared there is a missing header in the first column which is most likely causing this issue. It is OK for some cells in the column to stay empty but all columns need to hav ... Daniel Lindley Foreign keysClosed   wpDataTables   Updated June 4, 2021 at 10:10am   4 Most recent comment from Aleksandar Vuković:Hey Daniel, that's great news! Good workaround!The plugin is constantly developing, and although it may seem slow from time to time, I assure you that our developers are as busy as they can be.  ... Christos Angelidis Canceling subscriptionClosed   wpDataTables   Updated June 4, 2021 at 9:49am   2 Most recent comment from Aleksandar Vuković:Hello ChristosIf you cancel your subscription, you will still be entitled to all updates and support until 1 year after purchase passes. Once it passes, you will no longer be able to open tickets in t ... Greg Lowe Calendar date range issueClosed   wpDataTables   Updated June 4, 2021 at 9:17am   12 Most recent comment from Aleksandar Vuković:Hi again GregWe had to add some custom CSS for this: .wpdt-c .wpDataTablesWrapper .wdtscroll .wpDataTable tfoot td .bootstrap-datetimepicker-widget.wdt-datetimepicker-modal,.wpdt-c .wpDataTablesWrappe ...