We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Patrik Mondok Two tables in one chartClosed   wpDataTables   Updated July 2, 2021 at 8:56am   4 Most recent comment from Aleksandar Vuković:Hi again PatrikUnfortunately, charts can only use one table as a source, so combining multiple tables to create a chart is not possible.You would need to create one wpDataTable that contains data merg ... Tierney Could not install the plugin after purchasedClosed   wpDataTables   Updated June 30, 2021 at 10:02am   2 Most recent comment from Aleksandar Vuković:Hello TierneyThank you for your purchase.This is a WordPress error, and it's not related to wpDataTables.Please check all options from the attached article, and if you're not able to fix it, ... Md Jasim Uddin Plugin not installingClosed   wpDataTables   Updated June 30, 2021 at 7:05am   3 Most recent comment from Md Jasim Uddin:I have solved it, Thank you Kristy Sorting and Filter NumbersClosed   wpDataTables   Updated June 29, 2021 at 3:17pm   4 Most recent comment from Aleksandar Vuković:Hi again KristyStrings allow you to enter literally anything in the cell, but that renders the sorting useless in this case.You can modify the format in wpDataTables settings, so if you see 15.000,00 ... Pascal Block Responsive Product TableClosed   wpDataTables   Updated June 29, 2021 at 9:38am   4 Most recent comment from Aleksandar Vuković:You're welcome, PascalGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Pawan How to make only some fields editable?Closed   wpDataTables   Updated June 29, 2021 at 9:21am   8 Most recent comment from Aleksandar Vuković:Ah, gotcha, Paul, thanks for that!I do hope others will find this useful. Alhanouf Foreign key ,Editor typeClosed   wpDataTables   Updated June 29, 2021 at 8:24am   2 Most recent comment from Aleksandar Vuković:Hello AlhanoufThank you for your purchase.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.At the moment, if you're u ... George Andrews Date Picker Not WorkingClosed   wpDataTables   Updated June 28, 2021 at 12:14pm   4 Most recent comment from [deleted]:Hi George We are very sorry to hear that. I wish I could be more helpful. If there is anything else we can do to assist please don't hesitate to open a new ticket. Have a nice day. jko5er Negative Float column with SUMClosed   wpDataTables   Updated June 28, 2021 at 9:00am   2 Most recent comment from Aleksandar Vuković:Hello jko5erThis error can occur for several reasons. Inspect the page, and see if you have any errors, warnings, or notices. If you do, you will need to clear them because they impact the JSON respon ... Anna grouping & filteringClosed   wpDataTables   Updated June 25, 2021 at 7:41pm   3 Most recent comment from [deleted]:Hi AnnaThank you for reaching out to us.How was this table created? Please note that row grouping is available only for non-server-side tables.By default, there aren’t any scrollable tables. To ena ... Wim Scholte critical failureClosed   wpDataTables   Updated June 25, 2021 at 1:09pm   2 Most recent comment from [deleted]:Hello Wim I see this is a duplicate ticket, and it will be closed. Sorry for the late responses, we've been having a lot of tickets in the past few weeks, and our working hours are between 08:00 ... Vasilis broken shortcode for regular viewClosed   wpDataTables   Updated June 25, 2021 at 10:08am   8 Most recent comment from Aleksandar Vuković:You're welcome, VasilisIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Shane Terpstra Forminator Forms Not DisplayingClosed   wpDataTables   Updated June 25, 2021 at 7:52am   2 Most recent comment from Aleksandar Vuković:Hello Shane.Sorry for the inconvenience, Yes, you are right, there is an issue and this should not be a limitation. For getting all form types we are using Forminator API and we found that methods t ... Jorge Juan Berzosa Velasco Agrupar filasClosed   wpDataTables   Updated June 24, 2021 at 6:57am   2 Most recent comment from Aleksandar Vuković:Hello JorgeThank you for your purchase.For future reference, please translate your comments to English. We don't speak Spanish, and Google Translate can lose a lot in the translation.1. Grouping. ... Stefan the document of the previous line remainsClosed   wpDataTables   Updated June 23, 2021 at 4:18pm   9 Most recent comment from [deleted]:You are most welcomeIf there is anything else we can assist you with please don't hesitate to open a new ticket.Have a wonderful day!