We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

grace chan can i perform insert statement through wpDataTablesClosed   wpDataTables   Updated June 23, 2021 at 12:29pm   5 Most recent comment from Aleksandar Vuković:You're welcome, GraceSorry I couldn't provide a better response here. Sven Hoehn whole row clickableClosed   wpDataTables   Updated June 22, 2021 at 1:26pm   2 Most recent comment from [deleted]:Hi SvenThank you for reaching out to us.Unfortunately it is not possible to have an entire row clickable. You can add links and buttons though.  If you would like to see this implemented in one of ou ... ILIT removing AVG, TOTAL, MIN and MAX tag/stringClosed   wpDataTables   Updated June 22, 2021 at 12:14pm   4 Most recent comment from [deleted]:Hi KimThis file should be located on your computer where you have the wpDataTables instalation.For me it is on my local disc but you can try using the search option to locate the fileDo let us know if ... Samuel LIu tabel missed on colummClosed   wpDataTables   Updated June 22, 2021 at 9:00am   2 Most recent comment from [deleted]:Hi Samuel Thank you for reaching out to us.1. Please download the full version from the email you received when you purchased the plugin (some hostings treat it as Spam, so please check your Spam f ... Andrew Egoroff Change max and min axis values on Chart.js radar chartClosed   wpDataTables   Updated June 21, 2021 at 2:30pm   2 Most recent comment from [deleted]:Hi AndrewThank you for reaching out to us.That is the default behavior of the charts engine, but if you need some custom solution you can check our documentation about wpDataCharts callbacks.  Ever ... Noah wpdatatables serialized php using VAR1Closed   wpDataTables   Updated June 21, 2021 at 1:40pm   4 Most recent comment from [deleted]:Hi Noah Thank you for your patience, we really appreciate it.You need to add one more hook  to filter that URL of PHP file. In file wp-content/plugins/wpdatatables/source/class.wpdatatable.php: arou ... Atta Ur Rahman Excel View of SQL tableClosed   wpDataTables   Updated June 21, 2021 at 12:30pm   2 Most recent comment from [deleted]:Hi AttaThank you for reaching out to us.Could you please tell us if you are experiencing the same issue in the backend, and if you have any custom CSS added to the table or the page where the table is ... Court Price Plugin ConflictClosed   wpDataTables   Updated June 21, 2021 at 11:27am   11 Most recent comment from [deleted]:Hi Court Thank you so much, we really appreciate it Have a wonderful day!  Ryan Dynamic column with value of sort orderClosed   wpDataTables   Updated June 21, 2021 at 1:45pm   6 Most recent comment from [deleted]:Hi RyanThank you for your patience.This was a script to simulate that index column (we don't have a built in option). It works only for non serverside tables. So when you create a table from a qu ... ILIT table mysql query turn table on its sideClosed   wpDataTables   Updated June 18, 2021 at 2:19pm   2 Most recent comment from [deleted]:Hi KimThank you for reaching out to us.Unfortunately this cannot be achieved using the plugin's builtin features.It maybe can be done with some custom work, but our developers are very busy at t ... Soulcié search several keywords in a tableClosed   wpDataTables   Updated June 18, 2021 at 11:55am   6 Most recent comment from Aleksandar Vuković:You're most welcome!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Joshua Multiple Values in one cellClosed   wpDataTables   Updated June 18, 2021 at 11:42am   2 Most recent comment from Aleksandar Vuković:Hello JoshuaThank you for your interest in wpDataTables.If you configure Formidable Forms to not write the data entered in the form before it's confirmed, wpDataTables will not see that data unti ... Jason FiltersClosed   wpDataTables   Updated June 18, 2021 at 10:52am   2 Most recent comment from Aleksandar Vuković:Hi again JasonAs strange as that may seem, you are wrong. You wouldn't believe how many people use filtering for all columns (there are extreme cases with 50, or 100 columns, with all filters ena ... JACOB N MOHS Uploading Spreadsheets + Float NumbersClosed   wpDataTables   Updated June 18, 2021 at 9:29am   2 Most recent comment from Aleksandar Vuković:Hello Jacob.The number format in wpDataTables is set to 15.000,00 where a comma is a decimal separator, while your CSV file's format is 15,000.00 where a dot is a decimal separator.Change the for ... William Honeywill LoadingClosed   wpDataTables   Updated June 18, 2021 at 8:59am   2 Most recent comment from [deleted]:Hi WilliamThank you for reaching out to us.Unfortunately we couldn't recreate the issue on desktop or mobile. As soon as we open the page the table loads almost instantly, we tried from several ...