We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Marcos Szeinuk column widthClosed   wpDataTables   Updated June 7, 2021 at 5:55am   19 Most recent comment from Isidora Markovic:Hi Marcos,Thank  you so much for great review, it means us a lot. No problem at all, if you have any issues or questions please open new ticket and we will help you out.Best regards. Joseph Nickerson edit sql tableClosed   wpDataTables   Updated June 4, 2021 at 2:02pm   15 Most recent comment from [deleted]:Perfect, I'm glad to hear you managed to resolve the issueIf you have any other issue or question please open new ticket, and we help you out. I’d like to ask you a favor. Would you mind takin ... Roman Mařík auto load xmlClosed   wpDataTables   Updated June 4, 2021 at 12:08pm   2 Most recent comment from [deleted]:Hi RomanThank you for reaching out to us.The tables linked to external sources (Excel, XML, CSV or Google Spreadsheet) are always connected to the source files, so every time you refresh a page, t ... Bruce Feinberg Excel spread sheets from wpdata tables shifted to smaller format. how can I reset to have sheet take up the whole webpage.Closed   wpDataTables   Updated June 4, 2021 at 11:00am   2 Most recent comment from [deleted]:Hi BruceThank you for reaching out to us.Could you kindly send us the URL link to the frontend of that page so we can get a better understanding of the issue? If you have a screenshot or an example fo ... Michael Melissinos error when loading tableClosed   wpDataTables   Updated June 4, 2021 at 10:52am   4 Most recent comment from [deleted]:Hi MichaelIn the file you shared there is a missing header in the first column which is most likely causing this issue. It is OK for some cells in the column to stay empty but all columns need to hav ... Daniel Lindley Foreign keysClosed   wpDataTables   Updated June 4, 2021 at 10:10am   4 Most recent comment from Aleksandar Vuković:Hey Daniel, that's great news! Good workaround!The plugin is constantly developing, and although it may seem slow from time to time, I assure you that our developers are as busy as they can be.  ... Christos Angelidis Canceling subscriptionClosed   wpDataTables   Updated June 4, 2021 at 9:49am   2 Most recent comment from Aleksandar Vuković:Hello ChristosIf you cancel your subscription, you will still be entitled to all updates and support until 1 year after purchase passes. Once it passes, you will no longer be able to open tickets in t ... Greg Lowe Calendar date range issueClosed   wpDataTables   Updated June 4, 2021 at 9:17am   12 Most recent comment from Aleksandar Vuković:Hi again GregWe had to add some custom CSS for this: .wpdt-c .wpDataTablesWrapper .wdtscroll .wpDataTable tfoot td .bootstrap-datetimepicker-widget.wdt-datetimepicker-modal,.wpdt-c .wpDataTablesWrappe ... Eric Clark Cannot allow filtering on one column. Checkbox disabled.Closed   wpDataTables   Updated June 4, 2021 at 9:13am   6 Most recent comment from Aleksandar Vuković:You're welcome, EricI'm glad to hear it works.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Joseph Atherton I wish to sort on a column so that non-blank cells appear at the topClosed   wpDataTables   Updated June 3, 2021 at 11:21am   2 Most recent comment from [deleted]:Hi JosephThank you for reaching out to us.You can achieve this by going into Column settings/Sorting/"Use as default sorting column"/"Default sorting direction" - DescendingI hope this helps, do let ... Ryan Hoy URL link as string from another columnClosed   wpDataTables   Updated June 3, 2021 at 10:26am   8 Most recent comment from [deleted]:Hey Ryan I'm glad to hear thatIf you have any other issue or question please open new ticket, and we help you out. I’d like to ask you a favor. Would you mind taking a few minutes to write a ... mahmood Changing the color of data labels on highcharts donut chartClosed   wpDataTables   Updated June 3, 2021 at 8:24am   7 Most recent comment from Aleksandar Vuković:Hello ElianaI'm really sorry to hear about your frustration. Modifying this would only be possible by applying wpDataCharts callbacks, which require a certain level of programming skills. The in ... Dimitri Chart no longer showClosed   wpDataTables   Updated June 2, 2021 at 11:11am   4 Most recent comment from [deleted]:Unfortunately we are not able to solve the issue if we cannot identify what is causing it, and for that we need to have a look inside.One more thing I can suggest is checking if you have any issues in ... Edward Keeley Problem with Data in TableClosed   wpDataTables   Updated June 2, 2021 at 10:42am   4 Most recent comment from [deleted]:Hi EdwardIf you typed in 83.90 that would be what is displayed in the table, but you had some custom format that displays floats as percentages and that is why the result was different.Do let us know ... Mario Enrique Moreno Ramos TranslateClosed   wpDataTables   Updated June 2, 2021 at 9:17am   4 Most recent comment from Aleksandar Vuković:You're welcome, MarioGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.