We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Hans Keutgen Table not shownClosed   wpDataTables   Updated June 17, 2021 at 2:32pm   2 Most recent comment from [deleted]:Hi Hans Thank you for reaching out to us. Could you please check if the option Users see and edit only own data has been enabled in the table settings, Editing tab?  If not please provide us with a ... Rich Howe Error Message: Table in data source has no rows.Closed   wpDataTables   Updated June 18, 2021 at 7:44am   8 Most recent comment from Aleksandar Vuković:Hi again Rich. For some reason we are not able to connect to the FTP: Our developer took a look at the source file, and saw that you're using Google Spreadsheet formulas. Before checking the FTP ... Tymek Duplicates cellClosed   wpDataTables   Updated June 16, 2021 at 3:17pm   4 Most recent comment from [deleted]:You are most welcomeIf there is anything else we can assist you with please don't hesitate to open a new ticket, we will gladly help.Have a wonderful day!  Zach Brunner Info cutting offClosed   wpDataTables   Updated June 16, 2021 at 12:11pm   2 Most recent comment from Aleksandar Vuković:Hello ZachThank you for your purchase.I don't see any tables on the URL you left as a related URL, so I can't say if this is a conflict or if it can be resolved with some settings.Please pr ... Mark Stanton UpdatesClosed   wpDataTables   Updated June 16, 2021 at 8:21am   7 Most recent comment from [deleted]:Hi MarkThank you for reaching out to us.I can see you have bought your licence from our store so you can download the full version from there anytime. Simply log in with the credentials you received ... Frank Edit Table with JoinClosed   wpDataTables   Updated June 15, 2021 at 3:01pm   4 Most recent comment from [deleted]:You are most welcomeDo let me know if you need any further assistance, I would be happy to help.Have a wonderful day! Thirza Mulder Column width incorrect IE & ChromeClosed   wpDataTables   Updated June 15, 2021 at 12:27pm   6 Most recent comment from Aleksandar Vuković:Hi again ThirzaThis is most likely a conflict with the theme or one of the plugins.Can you change your theme temporarily, delete cache from your website and your browser, and test again? alexander filter doesn't workClosed   wpDataTables   Updated June 15, 2021 at 12:09pm   4 Most recent comment from [deleted]:Hi AlexanderPlease note that this tool is not an ultimate query generator. It simply constructs a suggestion of a query. We are constantly working to improve it, but SQL is such a complicated and fl ... grace chan how to make a query a sql statementClosed   wpDataTables   Updated June 15, 2021 at 9:01am   3 Most recent comment from Aleksandar Vuković:Hello graceThank you for your purchase and sorry for the late response.I'm glad to hear you were able to solve this using a placeholder. If you need any further assistance, please feel free to op ... Paméla Zeylstra is this table possible?Closed   wpDataTables   Updated June 15, 2021 at 8:53am   2 Most recent comment from Aleksandar Vuković:Hello PamélaThank you for your purchase.wpDataTables can't see empty rows or have subheaders, so the spreadsheet you sent will probably be imported with string-type columns (numerical columns ne ... Dimitris Vayenas Epoch date-time conversionClosed   wpDataTables   Updated June 15, 2021 at 2:30pm   3 Most recent comment from Aleksandar Vuković:Hi again Dimitris.There are hooks for filtering every type of column, so this one would probably be a string, where you could create logic in the hook, to convert it to what you need it to be. You can ... Nicholas Tan Filtering multiple columns on mobile constantly reloads tableClosed   wpDataTables   Updated June 14, 2021 at 11:57am   4 Most recent comment from [deleted]:I am really sorry I can't be more helpful, do let me know if there is anything else I can do to help.Sincerely, Nicholas Tan How to change header size of tables?Closed   wpDataTables   Updated June 14, 2021 at 11:55am   12 Most recent comment from [deleted]:You are most welcomeIf there is anything else we can assist you with please don't hesitate to open a new ticket, we will gladly help.Have a wonderful day!  Mana errorClosed   wpDataTables   Updated June 14, 2021 at 8:40am   2 Most recent comment from [deleted]:Hi ManaThank you for reaching out to us.Could you please send us the query used to create the table and some screenshots that could help us understand the issue better? Gary Mattox Front end table editor too smallClosed   wpDataTables   Updated June 14, 2021 at 7:11am   2 Most recent comment from Aleksandar Vuković:Hello GarySorry for the late response!This is not the default appearance of the edit modal, and I believe you have a conflict with something else on your website.Can you please change the theme and se ...