We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Admin Democratest Last version, cannot view column settingsClosed   wpDataTables   Updated June 11, 2021 at 11:33am   8 Most recent comment from [deleted]:Hi TylerThank you for opening a separate ticket, I can see my dear colleague Aleksandar has already replied so please continue the tread there, so we can separate the tickets from different users.Tha ... Martin Sims Define values list not workingClosed   wpDataTables   Updated June 11, 2021 at 9:14am   8 Most recent comment from Aleksandar Vuković:You're welcome, MartinGlad I could be of service!May I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version of wpDataTables if you have an accoun ... Jorge Juan Berzosa Velasco No puedo instalar el plug-inClosed   wpDataTables   Updated June 11, 2021 at 8:45am   4 Most recent comment from Aleksandar Vuković:You're welcome, JorgeGlad I could be of service. Ryan Vallette Wpdata tables and Advanced custom fieldsClosed   wpDataTables   Updated June 11, 2021 at 8:41am   2 Most recent comment from [deleted]:Hi RyanThank you for reaching out to us. You would need to create a custom query that'd return the data you need. Using our query constructor pulls the data from WordPress database, but ACFs d ... Shane Hoffman Change textClosed   wpDataTables   Updated June 11, 2021 at 8:12am   2 Most recent comment from Aleksandar Vuković:Hello ShaneYou can install "Loco Translate" plugin, and use it to change the words inside the plugin. When you install the plugin, go to Loco Translate/Plugins/wpDataTables, select your language and a ... Riley McLaren OpenSSL ErrorsClosed   wpDataTables   Updated June 10, 2021 at 2:01pm   6 Most recent comment from Aleksandar Vuković:You're most welcome, Eliana.I'm glad to see that you're satisfied with our plugin, and our support! It really means a lot to us!If you have any questions related to the plugin, please ... Daniel Lindley Group by monthClosed   wpDataTables   Updated June 10, 2021 at 8:43am   4 Most recent comment from [deleted]:Hi DanielUnfortunately this is not possible if you are displaying multiple dates for a singe month, but please feel free to leave your suggestion following this link and it will go straight to our de ... David Townsend saving a new tableClosed   wpDataTables   Updated June 10, 2021 at 8:20am   2 Most recent comment from Aleksandar Vuković:Hello DavidThank you for your purchase.The 403 (Forbidden) error is a server error. This means that the server understood the request but refuses to authorize it.You can go to our sandbox site, and t ... Daniel Lindley Form to TableClosed   wpDataTables   Updated June 9, 2021 at 1:47pm   4 Most recent comment from [deleted]:Hi DanielThank you for clarifying. Regarding the editing modal I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. Somethin ... Sarah Thomas Float filtering by number rangeClosed   wpDataTables   Updated June 9, 2021 at 1:11pm   2 Most recent comment from Aleksandar Vuković:Hello Sarah Thank you for your purchase. I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. The number range requires a ran ... Dustin Dart Invert Columns and RowClosed   wpDataTables   Updated June 8, 2021 at 12:40pm   2 Most recent comment from Aleksandar Vuković:Hello DustinThank you for your purchase.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. You would need to create a Pivo ... Poney Carpenter wpdatatables sending wrong info to highchartsClosed   wpDataTables   Updated June 8, 2021 at 11:07am   2 Most recent comment from [deleted]:Hi PoneyThank you for reaching out to us.Unfortunately it is not possible to simply switch which is the primary axis data, you would have to restructure the table. Could you please send us the URL lin ... Norm Sash Remove sum symbolClosed   wpDataTables   Updated June 7, 2021 at 2:06pm   8 Most recent comment from [deleted]:Thank you for your suggestion it is highly appreciated. If there is anything else we can assist you with please don't hesitate to open another ticket.Have a wonderful day!  John Howell Tabs not working inside pluginClosed   wpDataTables   Updated June 7, 2021 at 11:27am   2 Most recent comment from [deleted]:Hi JohnThank you for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you pl ... Nils Fischer RefundClosed   wpDataTables   Updated June 7, 2021 at 10:15am   2 Most recent comment from [deleted]:Hi Nils We are sorry to hear that, if there is anything we can do to assist please don't hesitate to let us know.Please log into http://store.tms-plugins.com/ with the credentials you received ...