Okay
  Public Ticket #2747090
Last version, cannot view column settings
Closed

Comments

  • Admin Democratest started the conversation

    After the last update when I try to view the settings of a column, the screen is grayed but no window is displayed. If I press ESC the grayed window disappears.

    Tested in all my tables, simple and compex ones. 

    WP 5.7 PHP 7.4.11 All updated.


    Best regards

  • [deleted] replied

    Hi Admin

    Thank you for reaching out to us.

    Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.


  • Admin Democratest replied

    Hello

    I think it is a problem with the styles because in the table settings only 2 columns are shown instead of 3 as before.

    9039182996.png


    And I can see the settings if I set an height manually

    9521114383.png

    Best regards

  • [deleted] replied

    Hi Admin

    Unfortunately we are not able to say much before we take a closer look, if you could kindly provide us with the login credentials we would gladly help you solve this.

  • Tyler replied

    We are having the same issue. When you click on the gear icon to open column settings the screen dims and no additional window opens. If you hit Esc when the screen goes back to normal. This happens in Chrome and also confirmed in Edge as well.

  • [deleted] replied

    Hi Tyler

    Can we kindly ask you to open a new ticket and provide us with a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue?

    Thank you

  • Tyler replied

    Still having this issue. I have submitted a private ticket with video showing the actions. This is making the plugin almost unusable since you can not edit columns after creating a table.

  • [deleted] replied

    Hi Tyler

    Thank you for opening a separate ticket, I can see my dear colleague Aleksandar has already replied so please continue the tread there, so we can separate the tickets from different users.

    Thank you for understanding.