We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Stephen Smith advanced filtering, hide on mobileClosed   wpDataTables   Updated January 24, 2022 at 1:53pm   3 Most recent comment from Aleksandar Vuković:Hey Stephen, thank you for your purchase and your kind words!I haven't tested your CSS, but that's how I'd hide it too, using the media query. The selector looks good to me, so if it d ... Miroslav Kulanga Please stop deleting translations on updatesClosed   wpDataTables   Updated January 24, 2022 at 1:03pm   9 Most recent comment from Miloš Jovanović:Hello again, Miroslav. - That is absolutely understandable, of course. If you would like, we would offer a recurring discount of 20% on your licence for you,  in exchange for your translation, and ... Miroslav Kulanga Track filter selectionsClosed   wpDataTables   Updated January 24, 2022 at 12:48pm   6 Most recent comment from Miloš Jovanović:Hi, Miroslav. Thank you very much ;  I will pass this to our developers, to have it handy when the opportunity to help someone with this arises. Or if someone searches for it in public tickets, they ... Adam Frazier wpDataTable table across multiple WP instancesClosed   wpDataTables   Updated January 24, 2022 at 10:19am   2 Most recent comment from Aleksandar Vuković:Hello AdamThank you for your purchase.Something like this would be possible only if you add the database of one domain as a separate DB connection to all subdomains. The original table can be created ... FREDRIK JONASSON WPdatatables rewrites my SQL queryClosed   wpDataTables   Updated January 24, 2022 at 10:16am   2 Most recent comment from Aleksandar Vuković:Hello Fredrik.Unfortunately, since wpDataTables is not a database management plugin, and is using a 3rd party PHP SQL parser, it's not expected that it works correctly with all statements you add ... IW Null values in chartClosed   wpDataTables   Updated January 24, 2022 at 9:11am   13 Most recent comment from Aleksandar Vuković:Hello again.Our developers believe that, when you're uploading the CSV, the value is an empty string which is neither NULL nor 0.You can add a condition for that as well: if (is_null($value) || $ ... Andrew Charts ErrorClosed   wpDataTables   Updated January 23, 2022 at 3:39pm   6 Most recent comment from Miloš Jovanović:Hi, Andrew.- Sorry for the inconvenience.Yes, for the time being, that is not possible, because the logic for creating charts requires one string type column(which includes string, and date…) and a ... Jarkko RefundClosed   wpDataTables   Updated January 21, 2022 at 1:59pm   2 Most recent comment from Miloš Jovanović:Hi, Jarkko- Thank you for reaching out to us.Your refund has been processed yesterday.Can you please double-check your PayPal account; if you still didn't receive your funds, they will be on you ... Tom Grimes Excel export parsingClosed   wpDataTables   Updated January 21, 2022 at 11:19am   2 Most recent comment from Miloš Jovanović:Hi, Tom. Thank you for reaching out to us. Gravity forms integration works with some complex queries in the back-end, and the export features are based on 3rd party HTML5 library, so unfortunately the ... Jens Eisemann filter splitting in general filter and advanced filtersClosed   wpDataTables   Updated January 19, 2022 at 3:11pm   4 Most recent comment from Miloš Jovanović:Hi, Jens. I agree with you on this 100 per cent. Definitely a great suggestion; features like this can easily increase the quality of user experience with the additional filtering options to choose ... Tom Grimes Table display export limitedClosed   wpDataTables   Updated January 19, 2022 at 2:51pm   4 Most recent comment from Miloš Jovanović:Hi, Tom GrimesWe are glad to see this has been resolved.If anything else happens, you can always create a new ticket, and we will be here to assist.Thank you David Brumbaugh Making an SQL generated table comumn into an "image" columnClosed   wpDataTables   Updated January 19, 2022 at 12:57pm   15 Most recent comment from Aleksandar Vuković:I'll get to your other ticket right away, David. Andrew Full Width with Scrollable OptionClosed   wpDataTables   Updated January 18, 2022 at 6:42pm   7 Most recent comment from Miloš Jovanović:Hi, Andrew. That's right, sorry about that, I didn't show you where to input this CSS ; because there is no customize tab on the table setting, as you can see, we will add this to the custom ... Roman Problem with checkboxClosed   wpDataTables   Updated January 18, 2022 at 6:14pm   10 Most recent comment from Miloš Jovanović:Hello again, Roman.Sorry to hear that you have hosting issues. Agreed; we will be here when you come back to the tables, please contact us further when you resolve the hosting issue. Tyler Campbell Separate DB connectionClosed   wpDataTables   Updated January 18, 2022 at 3:11pm   2 Most recent comment from Miloš Jovanović:Hi, Tyler CampbellI can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/2958575/ For future reference, please don' ...