We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Marc Fuller Plugin conflictClosed   wpDataTables   Updated December 19, 2024 at 10:47pm   1 Most recent comment from Marc Fuller:WpDataTables is causing the dropdown menu on our site header to break. Jon Castellano plugin keeps deactivatingClosed   wpDataTables   Updated February 13, 2025 at 11:34am   5 Most recent comment from Jon Castellano:Thanks for everything! I finally bought another plugin. (Ninja Tables Pro) Jocelyn Munroe Error Code Inserting or Updating RecordsClosed   wpDataTables   Updated December 17, 2024 at 4:59pm   1 Most recent comment from Jocelyn Munroe:I've opened two tickets about this problem - first on 12/3/2024 and another on 12/9/2024 - but have received no reply from you. We cannot update records or insert new records in our wpdatatables ... Stefan mySQL Database ConnectionClosed   wpDataTables   Updated December 17, 2024 at 3:21pm   5 Most recent comment from Miloš Jovanović:Hello again Stefan, Sorry, I just forgot, wanted to ask for a small favour if it is not too much.   Would you consider leaving a quick review on this page if you have an account at wordpress.org an ... Dominik Neusser No advanced settingsClosed   wpDataTables   Updated December 16, 2024 at 9:28pm   2 Most recent comment from Miloš Jovanović:Hi Dominik, Can you confirm what's the table type?If you are trying this on a Simple table - For this table type, the Fixed Header is not currently available.So if you need this feature - can you ... Sarfraz Wrong product Buy - I want refund and Buy againClosed   wpDataTables   Updated December 16, 2024 at 8:39pm   2 Most recent comment from Miloš Jovanović:Hello,  We replied to your original ticket here https://tmsplugins.ticksy.com/ticket/3783866/. Please check it out and we will follow up there. :)   For future reference, please don't open mult ... Christian Krumpholz plugin installation not workingClosed   wpDataTables   Updated December 16, 2024 at 2:17pm   6 Most recent comment from Miloš Jovanović:Hi Chris, I can see it seems to be a temporary issue for these article links which I sent. Please check out this Guide on How to Fix “The Link You Followed Has Expired” Error in WordPress.- And he ... Dan Meyer Filters not displaying in responsive modeClosed   wpDataTables   Updated December 16, 2024 at 8:47am   1 Most recent comment from Dan Meyer:HiIf I set me advanced filters to display "in a form above the table" then they display fine in responsive mode, stacked above the table.However if I switch to displaying in the table header or footer ... Mauro Pontara Responsive / Filter / LayoutClosed   wpDataTables   Updated December 16, 2024 at 8:26am   3 Most recent comment from Dan Meyer:Me too Razvan Display annotations or labels on a stacked column chartClosed   wpDataTables   Updated December 13, 2024 at 7:43pm   3 Most recent comment from Miloš Jovanović:Hi Razvan,Actually, my apologies, I almost forgot, we do have a native option to always show the data labels, for the ApexChart engine.So, if you try any ApexChart engine chart types, they have this n ... Alfred HIPKINS Display select Table Data but not as tableClosed   wpDataTables   Updated December 13, 2024 at 7:20pm   3 Most recent comment from Miloš Jovanović:Hi Alfred,I can see you already found the answer you need.Indeed, you could create a solution like that with our Master-Details add-on. You can check out more details on the features it provides here ... Jens Eisemann Bug reportsClosed   wpDataTables   Updated December 12, 2024 at 10:30pm   1 Most recent comment from Jens Eisemann:Hello support team, when will my bug queries be answered?https://tmsplugins.ticksy.com/ticket/3774068/https://tmsplugins.ticksy.com/ticket/3774067/https://tmsplugins.ticksy.com/ticket/3185018/ David Folkerson Load speed with big tablesClosed   wpDataTables   Updated December 12, 2024 at 5:16pm   3 Most recent comment from Miloš Jovanović:Hi David, In regards to the initial question, in terms of slow load issues, it could depend on different factors.It depends on how many charts you plan to have per each Page;How many tables would be o ... Alan Boydell Duration above 24h does not displayClosed   wpDataTables   Updated December 12, 2024 at 7:46am   1 Most recent comment from Alan Boydell:In my datatable at the following URL, the "Time" column indicates the duration of a swim: https://marathon-swims.com/staging/5887/australian-marathon-swim-races/full-database/I the settings, I have t ... Alan Boydell Data table crashes the page when filteringClosed   wpDataTables   Updated December 12, 2024 at 7:35am   1 Most recent comment from Alan Boydell:On the URL provided, I have a datatable with 10960 entries which I set up using the Google Spreadsheet connector.If I perform multiple filter events in the fitler boxes, it often crashes my page. I d ...