We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

David Huyck Allow Editors to Manage TablesClosed   wpDataTables   Updated December 11, 2024 at 10:07pm   1 Most recent comment from David Huyck:We have a large multisite WordPress installation. There are many sites where we need to allow the Editors to manage their site's tables. I cannot find how to allow that in the plugin - can you he ... Ryan O\'Connor update broke elementor sitesClosed   wpDataTables   Updated December 24, 2024 at 6:00pm   12 Most recent comment from Miloš Jovanović:Hello everyone, Just following up on this issue. Our developers released a new Update 7.1 in the meantime, which has a fix for this bug, that throws the error "elementor is not defined" in tbe brows ... Mark Sayegh The WPDatatables 7 update breaks Elementor Menu on mobileClosed   wpDataTables   Updated December 24, 2024 at 5:59pm   7 Most recent comment from Miloš Jovanović:Hello Mark, Just following up on this issue. Our developers released a new Update 7.1 in the meantime, which has a fix for this bug, that throws the error "elementor is not defined" in tbe browser d ... Joseph Schroeder Conditional Format a PrefixClosed   wpDataTables   Updated December 11, 2024 at 3:42pm   1 Most recent comment from Joseph Schroeder:I have an integer column and when the value is positive I would like it to show the "+" before the value. I have tried multiple methods with no luck (Conditionally adding CSS class, Transform Value, ... Emanuel Conditional color in chartsClosed   wpDataTables   Updated December 10, 2024 at 11:44am   2 Most recent comment from Miloš Jovanović:Hi Emanuel, Sorry to disappoint you, but at the moment there is no way to pass any kind of Conditional Logic from a table to a chart. You can only create conditional logic for the colours in the tabl ... Ryan Elementor Menu GlitchClosed   wpDataTables   Updated December 10, 2024 at 10:59am   2 Most recent comment from Miloš Jovanović:Hello,We sent you the JS fix for this issue on the other, private ticket here https://tmsplugins.ticksy.com/ticket/3778316/ as well as the old Pro version of our Plugin;So you can decide if you wish t ... Ryan O\'Connor 7.0.1 breaks javascriptClosed   wpDataTables   Updated December 10, 2024 at 10:55am   3 Most recent comment from Miloš Jovanović:Hey Ryan,No problem at all, I can understand the urgency and why you opened an additional ticket.We replied to this as well on the other ticket : https://tmsplugins.ticksy.com/ticket/3768642/ so pleas ... Chip HighChart Axis Laebl PositionClosed   wpDataTables   Updated December 10, 2024 at 10:44am   2 Most recent comment from Miloš Jovanović:Hi Chip,Apology for the late reply. Thank you for your patience.We don't have a built-in option to change the Axis label position like that.You can only try to customize this with a custom chart ... Chip Charts - Hiding Axis LabelClosed   wpDataTables   Updated December 10, 2024 at 10:42am   2 Most recent comment from Miloš Jovanović:Hello, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... Jim Allen wpDataTables integers sorting like textClosed   wpDataTables   Updated December 10, 2024 at 12:11am   8 Most recent comment from Miloš Jovanović:Hi Jim, My sincerest apology, there was an error on this ticket from my end - I wrote a reply, but it somehow did not get sent properly. This will not happen again, thank you very much for your patien ... Uriahs Table not always loadingClosed   wpDataTables   Updated December 9, 2024 at 10:51pm   4 Most recent comment from Miloš Jovanović:Hi Uriahs, We can confirm this is not version-related. The "invalid JSON response" can only happen for our server-side tables and this issue has been here from the start of our Plugin, since the earli ... Jocelyn Munroe Error Code Inserting or Updating RecordsClosed   wpDataTables   Updated December 9, 2024 at 5:33pm   1 Most recent comment from Jocelyn Munroe:Hi There! Getting errors when trying to edit existing tables.  Get this error: "There was an error trying to insert the row!" although I wasn't trying to insert but merely update an existing re ... John Deans googlesheet interfaceClosed   wpDataTables   Updated December 9, 2024 at 3:25pm   4 Most recent comment from Miloš Jovanović:Hi John, My apologies, there was an error on this ticket, I did not see your reply when it was sent, just got to it now. You're welcome, I hope this idea can help to create a workaround solution. ... Daniel Lewis Uncaught ReferenceError: elementor is not definedClosed   wpDataTables   Updated December 9, 2024 at 3:22pm   10 Most recent comment from Miloš Jovanović:Hi Daniel, Just a small follow-up. Thank you very much for sharing these details. You're right, when we release the upcoming update, it will contain the fix for these Elementor issues, but it can ... Stefan not able to create a view with two tablesClosed   wpDataTables   Updated December 9, 2024 at 3:19pm   3 Most recent comment from Miloš Jovanović:Hi Stefan, My sincerest apology, there was an error on this ticket from my end - I wrote a reply, but it somehow did not get sent properly. This will not happen again, thank you very much for your pat ...