We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ryan SQL Syntax Error (LIMIT -1)Closed   wpDataTables   Updated March 23, 2022 at 11:12am   6 Most recent comment from Aleksandar Vuković:You're welcome, Ryan.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Ronny Hardaway Column 'pos' cannot be null errorClosed   wpDataTables   Updated March 23, 2022 at 10:44am   6 Most recent comment from Aleksandar Vuković:Hello NikhilYou aren't able to add any header that includes " Norm Sash Is there a way to group a columnClosed   wpDataTables   Updated March 23, 2022 at 8:54am   2 Most recent comment from Aleksandar Vuković:Hi again NormThis is only possible for non-server-side tables if you enable row grouping.It can't be enabled on Manual tables, and MySQL query-based tables that have the "Server-side processin ... Norm Sash How to display multi-select field values in search field dropdownClosed   wpDataTables   Updated March 23, 2022 at 8:46am   4 Most recent comment from Aleksandar Vuković:Good news, Norm, thanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Brian Mathews All data vanishes after sorting a foreign-key columClosed   wpDataTables   Updated March 22, 2022 at 5:07pm   2 Most recent comment from Miloš Jovanović:Hi, BrianFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... William Derichsweiler Horizontal Scroll not workingClosed   wpDataTables   Updated March 22, 2022 at 11:52am   11 Most recent comment from Aleksandar Vuković:Awesome, Will, thanks for letting me know!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. SACHA Filtering WpDataTablesClosed   wpDataTables   Updated March 19, 2022 at 3:34am   2 Most recent comment from Miloš Jovanović:Hi, SachaThanks for reaching out to us.This is how you can define how many values will be presented in a dropdown filter.In the data tab of the column setting - number of possible values to load.Let m ... Jerome Lacroix add an image as a clickable link in a columnClosed   wpDataTables   Updated March 18, 2022 at 10:24am   6 Most recent comment from Aleksandar Vuković:Hey JeromeAt the moment, it's not possible to do this on editable tables since, as you said, it selects the row that needs to be edited.I sent this as a feature suggestion to our developers, so ... William Derichsweiler Search BlockClosed   wpDataTables   Updated March 17, 2022 at 6:35pm   5 Most recent comment from Miloš Jovanović:Hi, William - I just basically copied the same snippet which you sent me in the original message? @media only screen and (min-width: 500px) {.wpDataTablesWrapper .dataTables_filter label { margin-l ... Niall MacMillan Big QueryClosed   wpDataTables   Updated March 17, 2022 at 11:00am   2 Most recent comment from Miloš Jovanović:Hi, NiallThanks for reaching out to usUnfortunately, that is not possible at this time. Perhaps we will add that in the future, but I can't say an ETA on it. At this time, it is only possible to ... Rik Engelen Price excel not goddClosed   wpDataTables   Updated March 15, 2022 at 6:19pm   4 Most recent comment from Miloš Jovanović:Hi, RikNo problem, and sorry for the inconvenience.If you have any other questions, please don't hesitate to create a new ticket. Thank you Blagoj Data is not sorted in alphabetical orderClosed   wpDataTables   Updated March 15, 2022 at 1:31pm   7 Most recent comment from Miloš Jovanović:Hey, Blagoj Thank you so much for the review, and for the kind words. We will do our best to continue improving the plugin and to provide support to the best of our ability. Have a great day! Eric Ma How do I display the second portion of DateTimeClosed   wpDataTables   Updated March 14, 2022 at 2:44pm   4 Most recent comment from Aleksandar Vuković:Hi again EricThe DateTime columns in wpDataTables pick up the format you configured in wpDataTables' main settings. The format in the database is configured in the database itself, it's got ... Bucky Henson Billling-Duplicate PurchaseClosed   wpDataTables   Updated March 14, 2022 at 10:23am   2 Most recent comment from Aleksandar Vuković:Hello Bucky.We refunded the most recent purchase, and you'll receive your money within 7 business days.As for updating the plugin to the most recent version, please take a look at the attached a ... Stacey Sommers unable to add a new tableClosed   wpDataTables   Updated March 11, 2022 at 2:48pm   5 Most recent comment from Miloš Jovanović:Hi, StaceyMy apology, i didn't realise you got the context of the query from our constructor.Please note that our query constructors are not ‘ultimate generators’, and they should be treated ...