We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

lucas activation of the wptableClosed   wpDataTables   Updated April 6, 2022 at 8:31pm   2 Most recent comment from Miloš Jovanović:Hi, yongFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Martinez Predefined values for columnClosed   wpDataTables   Updated April 6, 2022 at 5:04pm   3 Most recent comment from Aleksandar Vuković:Hello MartinezThank you for letting us know the issue has been resolved.If you need some further assistance, please feel free to reach out to us. David Kite No RESULTS after updating plug-inClosed   wpDataTables   Updated April 6, 2022 at 5:02pm   6 Most recent comment from Aleksandar Vuković:Thank you for your feedback, David.Please note that we've released an update earlier today, so please update the plugin to v4.2.1, and let us know if there are any issues with it. Norm Sash How to import text with special characters?Closed   wpDataTables   Updated April 6, 2022 at 3:19pm   9 Most recent comment from Miloš Jovanović:Hi, NormMy apology for taking so much long investigating this. Seems I have found the root of the issue. Basically, it is related to the default collation/charset of the WordPress database, where al ... John J Kirker can no longer query date_createdClosed   wpDataTables   Updated April 6, 2022 at 12:04pm   2 Most recent comment from Miloš Jovanović:Hi, JohnThanks for reaching out to us- In an update that we released,  the developers have added an SQL sanitize feature, which caused errors. But today they released a new update with the fix for S ... Robert Izquierdo Create a Table not workingClosed   wpDataTables   Updated April 5, 2022 at 12:01pm   2 Most recent comment from Miloš Jovanović:Hi, RobertThanks for reaching out to us-We can see that somehow you have the Lite version of the plugin.We are not sure how that happened, perhaps you had an older Lite version before.- Here is what y ... Mark Beasley Export a tableClosed   wpDataTables   Updated April 4, 2022 at 6:17pm   5 Most recent comment from Miloš Jovanović:Hey, Mark. Sorry, i sent the unfinished message by mistake.No problem. If you need any other assistance, please let me know.Thank you Norm Sash Search and ReplaceClosed   wpDataTables   Updated April 4, 2022 at 10:39am   2 Most recent comment from Aleksandar Vuković:Hello NormI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.You would only be able to achieve this if the table is a server ... Damian Wp-DataTables is not working properlyClosed   wpDataTables   Updated April 4, 2022 at 10:26am   37 Most recent comment from Aleksandar Vuković:Hi again DamianThere's nothing else you need to do when moving the license to another site - simply deactivate it on one domain and activate it on another domain, and that's it.If you need s ... ailen cury Varios link de descarga en 1 celdaClosed   wpDataTables   Updated April 3, 2022 at 6:08am   2 Most recent comment from Miloš Jovanović:Hi, ailen cury - Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual ... Brian Exporting Additional ColumnsClosed   wpDataTables   Updated April 3, 2022 at 4:28am   4 Most recent comment from Miloš Jovanović:Hi, BrianTerribly sorry for taking so much time on this.I did my best efforts to find any workarounds for this but unfortunately did not find any.Maybe it can be done with a high level of custom work ... Samantha Whissell Creating Master ChartsClosed   wpDataTables   Updated April 3, 2022 at 1:12am   3 Most recent comment from Miloš Jovanović:Hi, SamanthaI just forgot to add, regarding charts,even if you would be able to add new columns to existing wpDataTables via CSV import,the charts would not be able to automatically pick them up,bec ... Panji Achmad Export ExcelClosed   wpDataTables   Updated April 1, 2022 at 7:08pm   2 Most recent comment from Miloš Jovanović:Hi, Panji AchmadThanks for reaching out to usFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it ... Mark Scellato Failed to connect to docs.google.com port 443Closed   wpDataTables   Updated March 31, 2022 at 5:06pm   2 Most recent comment from Aleksandar Vuković:Hello MarkThank you for your purchase.Can you please send me the URL of the Spreadsheet you're using to create a table? Also, are you using the API method or the old method?If the spreadsheet con ... Arnold Rows instead of columnsClosed   wpDataTables   Updated March 31, 2022 at 4:36pm   2 Most recent comment from Aleksandar Vuković:Hello ArnoldThank you for your purchase.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features. You would need to create a Pivo ...