We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Andrew Steven Hide column row in tableClosed   wpDataTables   Updated February 15, 2022 at 11:02pm   5 Most recent comment from Miloš Jovanović:Hello again, Andrew- I got word from the developers, and unfortunately, there is nothing further than this to advise from our end;the custom styles that we provided are the limit of what our support ... Daniel connection for exporting data from some tablesClosed   wpDataTables   Updated February 15, 2022 at 12:06pm   2 Most recent comment from Miloš Jovanović:Hi, DanielFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Moskms Wordpress ChrashClosed   wpDataTables   Updated February 15, 2022 at 11:17am   7 Most recent comment from Aleksandar Vuković:You're welcome, MortenI'm glad to have been of service.We've released v4.0.1 in the meantime, which resolves this issue without the need for custom coding - if anyone runs into a simila ... Andrew Kennedy Freeze Header RowClosed   wpDataTables   Updated February 14, 2022 at 12:56pm   3 Most recent comment from Miloš Jovanović:Hi, AndrewThanks for reaching out to us.- Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built-in features at the moment or some simple CSS. ... István Search for multiple termsClosed   wpDataTables   Updated February 14, 2022 at 12:23pm   8 Most recent comment from Miloš Jovanović:Hello, IstvánFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... brad new version took my site downClosed   wpDataTables   Updated February 12, 2022 at 12:49pm   2 Most recent comment from Isidora Markovic:Hi brad,Sorry for the inconvenience,There was an issue on version 4.0, and yesterday we release patch version 4.0.1 that solve that issue. We are not sure how you revert wpdatatables version, but fro ... Lucas Hilty Notifications when tables are editedClosed   wpDataTables   Updated February 11, 2022 at 5:26pm   4 Most recent comment from Miloš Jovanović:Hi, LucasApologies for the inconvenience.Just wanted to point out that you can suggest this as a built-in feature on this link https://wpdatatables.com/documentation/feature-suggestion/ and our develo ... Jerome Lacroix Button appears in red on WP page onlyClosed   wpDataTables   Updated February 11, 2022 at 10:28am   4 Most recent comment from Miloš Jovanović:Hi, Jerome If i understand correctly, on the back-end of the plugin, the button has different color than the front end page? Our plugin is based on a "what you see is what you get" concept, and the fr ... Mattias Dynamic data to select queryClosed   wpDataTables   Updated February 10, 2022 at 2:48pm   7 Most recent comment from Miloš Jovanović:Hi, MattiasThat is awesome! I don't believe we will be changing the name of the function, so should be good to go.We are delighted to see that it works, of course.- If anything else happens, ple ... Mattias Button captions not translatedClosed   wpDataTables   Updated February 10, 2022 at 2:09pm   4 Most recent comment from Uroš Jovanović:Hello Mattias,Glad to hear that the issue has been resolved.Thank you in advance for the translated files. Feel free to contact us if you have any other questions. Jerome Lacroix refresh table after click on a linkClosed   wpDataTables   Updated February 9, 2022 at 9:24pm   2 Most recent comment from Aleksandar Vuković:Hello Jerome.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.However, please take a look at this ticket: https://tmsplug ... Matthew Cheung Upload and install driverClosed   wpDataTables   Updated February 9, 2022 at 3:42pm   2 Most recent comment from Miloš Jovanović:Hi, MatthewThanks for reaching out to us.Can you please check if you have the following drivers installed, and activated? These drivers need to be installed and activated on the server where your Wor ... Gary Ohmart license code / add domainClosed   wpDataTables   Updated February 9, 2022 at 1:33pm   3 Most recent comment from Miloš Jovanović:Hi, GaryI am glad to see that you have resolved this, great !If anything else happens, please don't hesitate to create a new ticket. Thanks James Yang Uploading dataClosed   wpDataTables   Updated February 9, 2022 at 1:27pm   3 Most recent comment from Miloš Jovanović:Hi, James Thanks for reaching out to us. I am not sure if I understand exactly what you need, but I will give you an introduction with examples,  there are a couple of different ways how you can use ... Francis Counting occurence of CSS classClosed   wpDataTables   Updated February 9, 2022 at 1:15pm   2 Most recent comment from Miloš Jovanović:Hi, Francis Thanks for reaching out to us. Sorry to disappoint you, but this can not be done. The script does have to be on the same page with the table. - Perhaps it could only be done with non-serve ...