We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

William Derichsweiler Broken table builder and broken Conditional FormattingClosed   wpDataTables   Updated March 31, 2022 at 4:34pm   2 Most recent comment from Aleksandar Vuković:Hello WilliamWe've had a bug in v4.1 referring to conditional formatting, but we've released an update today, so please update to v4.2 and purge cache on your site, and the issue should be r ... William Derichsweiler Query StringsClosed   wpDataTables   Updated March 31, 2022 at 4:31pm   2 Most recent comment from Aleksandar Vuković:Hello William Sorry for the late response. Once you create a page, use the example from our documentation to find the filter ID [1] in the example you took from our documentation, and make sure it wor ... Phil Google Chrome front end data editmgClosed   wpDataTables   Updated March 31, 2022 at 9:20am   5 Most recent comment from Aleksandar Vuković:I'm glad to hear that, Phil.If you need some further assistance, please feel free to reach out to us. Samantha Whissell Best way to upload a csv without String defaultClosed   wpDataTables   Updated March 31, 2022 at 9:15am   2 Most recent comment from Aleksandar Vuković:Hey SamanthaThank you for your purchase.Regardless if I create a table linked to the CSV file, or if I choose to import the file, all columns except for the "Vendor" column are saved as "Integer", n ... María Mercedes Romano Tables on server sideClosed   wpDataTables   Updated March 30, 2022 at 3:29pm   2 Most recent comment from Aleksandar Vuković:Hello MaríaThank you for your purchase.I can't access the page you left as a related URL since it requires a password, and I can't say what's going on without checking the table.Plea ... Informatico Vivaldi Supporto visualizzare colonne diverse in diverse view, della stessa tabella.Closed   wpDataTables   Updated March 29, 2022 at 10:33am   2 Most recent comment from Aleksandar Vuković:Hello there.Thank you for your purchase.Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be lost ... Alberto Aguilera Conditional formatting not working for float dataClosed   wpDataTables   Updated March 29, 2022 at 10:30am   4 Most recent comment from Aleksandar Vuković:Hey AlbertoOur developers fixed the issue locally, and it's currently in the testing phase. As soon as it's done, we'll release an update (no promises, but it should be released today o ... Miracle WP Data Table Not customizableClosed   wpDataTables   Updated March 28, 2022 at 11:21am   2 Most recent comment from Aleksandar Vuković:Hello MiracleThank you for your purchase.Unfortunately, I can't access the page you left as a related URL, since it requires a login.Please try purging the cache on this page, and see if the issu ... Dimitris Vayenas Migration to multisiteClosed   wpDataTables   Updated March 25, 2022 at 8:53pm   2 Most recent comment from Miloš Jovanović:Hi, DimitrisThanks for reaching out to usI can see on that page there is an error 404. Can you please try the steps from this Article, to try and resolve it?https://www.wpbeginner.com/wp-tutorials/h ... Spencer Crist wpdatatables is not loadedClosed   wpDataTables   Updated March 25, 2022 at 12:48pm   2 Most recent comment from Aleksandar Vuković:Hey SpencerThank you for your purchase.I see you have a notice about the Forminator Forms add-on. Can you deactivate that add-on, or install Forminator Forms as well?If that doesn't help, please ... Warzone_Loadout Caching and performanceClosed   wpDataTables   Updated March 25, 2022 at 11:12am   4 Most recent comment from Aleksandar Vuković:Thanks, Alex, one free account would be enough, just so our marketing team can take some screenshots.When you have time and if you're interested - you could write a short testimonial about using ... Hank LuBean LuBean URL filtering not functioningClosed   wpDataTables   Updated March 25, 2022 at 11:08am   2 Most recent comment from Miloš Jovanović:Hi, HankFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Margo Bowie Premium Lic code? CPU usage?Closed   wpDataTables   Updated March 24, 2022 at 5:14pm   2 Most recent comment from Miloš Jovanović:Hi, Margo Thanks for reaching out to us Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has ... maurizio raiola function integrationClosed   wpDataTables   Updated March 24, 2022 at 11:12am   2 Most recent comment from Aleksandar Vuković:Hello maurizio.Thank you for your purchase.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.The check-boxes are only avail ... Andrew Excel Like Editor Values UneditableClosed   wpDataTables   Updated March 23, 2022 at 11:13am   4 Most recent comment from Aleksandar Vuković:You're welcome, Andrew, glad I could help!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.