We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Alex Morson MYSQL query issuesClosed   wpDataTables   Updated April 26, 2022 at 11:18am   2 Most recent comment from Miloš Jovanović:Hi, AlexFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Chris Baxter Malformed links - sql based tablesClosed   wpDataTables   Updated April 26, 2022 at 10:15am   10 Most recent comment from Aleksandar Vuković:Awesome news, ChrisThanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.May I ask you for a small favor if you don� ... Ben Hayden Xamin Theme & wpDataTablesClosed   wpDataTables   Updated April 26, 2022 at 8:48am   5 Most recent comment from Aleksandar Vuković:Thanks for getting back to me on this, Ben.Our developers are going to work with newer versions of Bootstrap, hopefully soon. I don't have an ETA on it yet, but they said we're already behi ... Brian Milnes Global Data SearchClosed   wpDataTables   Updated April 25, 2022 at 12:46pm   5 Most recent comment from Aleksandar Vuković:Hello BrianSorry for the late response.All dates inherit the format from wpDataTables General Settings. The imported format needs to be the same in order for wpDataTables to pick up the correct dates ... Paul Bevan SupportClosed   wpDataTables   Updated April 22, 2022 at 12:08pm   2 Most recent comment from Miloš Jovanović:Hi, PaulWe apologize for the late reply, we are solving the tickets in the order they come in, in some situations we have a higher number of tickets than usual, so it might be a couple of days until ... Joe Narvadez Narvadez APPSUMO DEAL - Can I merge it with my current plan?Closed   wpDataTables   Updated April 21, 2022 at 10:40am   6 Most recent comment from Aleksandar Vuković:You're welcome, JoeIf you need some further assistance, please feel free to reach out to us. Chris Line chart should point should not been shown when cell is emptyClosed   wpDataTables   Updated April 19, 2022 at 8:01pm   6 Most recent comment from Miloš Jovanović:Hey, ChrisThat's awesome! Glad to hear it worked.If anything else happens, please don't hesitate to reach out and we will asssist.-May I ask you for a small favor if you don’t mind?  Ca ... Michael Tables Display databaseClosed   wpDataTables   Updated April 19, 2022 at 7:04pm   2 Most recent comment from Miloš Jovanović:Hi, MichaelI can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3025998/ For future reference, please don't open ... Erez Fontend CallbackClosed   wpDataTables   Updated April 29, 2022 at 10:21am   3 Most recent comment from Miloš Jovanović:Hi, Erez.Sorry that it took so long to coordinate with the developers.They advised me on this.- Basically, this callback from our documentation was created to work on " table draw",so it only triggers ... William Derichsweiler Dropdown styling conflictClosed   wpDataTables   Updated April 19, 2022 at 2:48pm   4 Most recent comment from Miloš Jovanović:Hi, WilliamSorry for the delayed response.I can give you some CSS to start with. For this little "arrow" symbol of the dropdown, you can use this CSS selector, to manipulate any style properties for ... Niketa R. Can't "create a table"Closed   wpDataTables   Updated April 19, 2022 at 2:19pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Niketa, glad I could help.If you need some further assistance, please feel free to reach out to us. Adrian Ghio BUGClosed   wpDataTables   Updated April 19, 2022 at 10:08am   10 Most recent comment from Aleksandar Vuković:Hi again AdrianAs you can see in our changelog, this fix was implemented in v4.2:BugFix: Fixed issue with showing filters for large tables when Display length is All.Maybe you had some cache stored ... Jeroen How to prevent that when you add a space after the search topic , the result is differentClosed   wpDataTables   Updated April 19, 2022 at 1:32am   5 Most recent comment from Miloš Jovanović:Hi, JeroenYou're welcome, happy to help.If anything else happens regarding this, please let me know if you need assistance.Or if you have any other questions that are not related to this, please ... Michael Creating columns programaticallyClosed   wpDataTables   Updated April 18, 2022 at 8:25am   2 Most recent comment from Aleksandar Vuković:Hello MichaelThank you for your purchase.I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Columns can be added or removed ... Jesper Espensen General issues after purchasing the pluginClosed   wpDataTables   Updated April 18, 2022 at 8:22am   6 Most recent comment from Aleksandar Vuković:Sorry about that, Jesper, the global search is different.You can use this: .wpDataTablesWrapper .dataTables_filter input { color: white !important; }