We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Wojtek Inline filteringClosed   wpDataTables   Updated February 28, 2022 at 10:20am   4 Most recent comment from Aleksandar Vuković:Nice workaround, WojtekI'm glad to hear that.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Torsten Ernst wpDataTables Chart bugClosed   wpDataTables   Updated February 28, 2022 at 9:10am   8 Most recent comment from Aleksandar Vuković:Awesome, Torsten, thank you!I'll definitely add it as a saved response for our agents, but since the callback applies to the first column only when it's exported, I don't know if our m ... Doug Colpitts two frontend displaysClosed   wpDataTables   Updated February 27, 2022 at 7:21pm   4 Most recent comment from Miloš Jovanović:Hey, DougYou're welcome.If there is anything else we can assist with or advise, don't hesitate to contact us.May I ask you for a small favour if you don’t mind?  Can you, please, leave a ... Wilhelm Design of tableClosed   wpDataTables   Updated February 25, 2022 at 7:25pm   29 Most recent comment from Miloš Jovanović:Hey, WilhelmI am delighted to hear that this has been resolved. Thank you for letting us know.Anything else that we could assist with, don't hesitate to create new tickets. Have an awesome weeke ... Achref Add loading message until table is full loadedClosed   wpDataTables   Updated February 25, 2022 at 3:47pm   2 Most recent comment from Miloš Jovanović:Hi, AchrefThank you for your purchase- This is a feature that a few others already asked for, and our developers are working to add it to one of our updates. Unfortunately, they didn't finish it ... Dylan Keys Limit User to view only their rows on google sheetsClosed   wpDataTables   Updated February 25, 2022 at 10:46am   2 Most recent comment from Aleksandar Vuković:Hello DylanThe only way you can do this with a table linked to Google Sheets is to add the %CURRENT_USER_ID% placeholder as a predefined filtering value to the User ID column:This needs to be a text ... Angela Batterson Plugin Causing Critical Error on WebsiteClosed   wpDataTables   Updated February 24, 2022 at 2:26pm   2 Most recent comment from Aleksandar Vuković:Hello Angela.I already responded to this inquiry in another ticket you have open: https://tmsplugins.ticksy.com/ticket/2988038/Please check out my response, and let me know if that helps or not. This ... Massimiliano Muccinelli Pass Dynamic dataClosed   wpDataTables   Updated February 23, 2022 at 12:19pm   4 Most recent comment from Miloš Jovanović:My apologies, Massimiliano.The developers actually already added the hook in the PHP file, it is in the latest version, the original information I have you was not up-to-date.- So basically, you won& ... Melina There has been a critical error on this website. Please check your site admin email inbox for instructions.Closed   wpDataTables   Updated February 22, 2022 at 1:09pm   16 Most recent comment from Miloš Jovanović:Hi, Melina- Did you maybe see the cURL error 28 at any point again?It is quite unfortunate how it keeps happening like this. We will do the best we can to help you resolve it.- Yes, that might be be ... Mattias New record default value from %VAR1%Closed   wpDataTables   Updated February 22, 2022 at 12:46pm   4 Most recent comment from Miloš Jovanović:Hey, Mattias - First, I want to apologise, because there is a workaround solution we came up with, I didn't see it straight away. - Now, the column, technically, has to be set to be editable, bu ... Samantha Santimaw Global Search OptionClosed   wpDataTables   Updated February 22, 2022 at 10:14am   6 Most recent comment from Miloš Jovanović:You're welcome, Samantha.If anything else happens that we might assist with, or provide guidance, let us know. Thanks. Nadav Kavalerchik Pie chart of text valuesClosed   wpDataTables   Updated February 23, 2022 at 2:49pm   5 Most recent comment from Miloš Jovanović:Hey, Nadav. - Here is what we came up with. Considering that pie charts can't have more than two columns... For example, if you'd like something like this  - 40% Paris, 60% London, you wou ... Jan Starosta Charts with variablesClosed   wpDataTables   Updated February 21, 2022 at 12:30pm   2 Most recent comment from Aleksandar Vuković:Hello JanThank you for your purchase.Charts depend on the table as a data source, so the data the table displays is what will be plotted on the chart.Variables in the query are going to be replaced at ... Indrajit Mukherjee How to auto refresh my tables?Closed   wpDataTables   Updated February 21, 2022 at 11:04am   2 Most recent comment from Miloš Jovanović:Hi, Indrajit Mukherjee Thanks for reaching out to us. - Auto-refresh feature for the tables, using the built-in functionality of our plugin is only possible if you create server-side enabled tables, ... aimhigh31 how to use the foreign keyClosed   wpDataTables   Updated February 21, 2022 at 8:55am   2 Most recent comment from Aleksandar Vuković:Hello there.Thank you for your purchase.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that� ...