We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

lacy lafferty Error when setting up tableClosed   wpDataTables   Updated May 6, 2022 at 10:51am   2 Most recent comment from Miloš Jovanović:Hi, lacy laffertyFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual ... Linus Lancin Layout - transparentClosed   wpDataTables   Updated May 5, 2022 at 9:06pm   2 Most recent comment from Miloš Jovanović:Hi, LinusFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... P Show X entriesClosed   wpDataTables   Updated May 5, 2022 at 7:14pm   3 Most recent comment from Miloš Jovanović:Hi, PhilipFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Wynand Nel PIVOT TableClosed   wpDataTables   Updated May 5, 2022 at 1:21pm   2 Most recent comment from Aleksandar Vuković:Hello WynandThank you for your purchase.Please note that our support refers only to wpDataTables, not SQL.Creating a pivot table is not possible with the plugin's built-in features. You would ne ... Pablo Torres Many questions about chart customizationClosed   wpDataTables   Updated May 5, 2022 at 9:54am   2 Most recent comment from Aleksandar Vuković:Hello Pablo Thank you for your purchase. It's OK for now, but in the future, please split questions into separate tickets.#1 and #2 - wpDataTables follows the logic of chart engines, and other t ... Dustin Olsen Display Values of Individual Cells using ShortcodeClosed   wpDataTables   Updated May 5, 2022 at 9:38am   4 Most recent comment from Aleksandar Vuković:I'm sorry to hear that, Dustin, but I can understand.If you submitted the refund request through our store, you'll receive it within 7 business days. Ryan DiGiovanni CSSClosed   wpDataTables   Updated May 4, 2022 at 1:35pm   2 Most recent comment from Aleksandar Vuković:Hello Ryan Thank you for your purchase. I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features and I'm unaware of any CSS t ... Mee Switching x & y axis in chartClosed   wpDataTables   Updated May 4, 2022 at 7:51am   4 Most recent comment from Aleksandar Vuković:Hi again MeeSorry for the late response, we've had some non-working days in our country.Unfortunately, I can't open the spreadsheet because I don't have access to the original sheet:B ... ismael Boukhouit the table will be small sometimes and i need to clear the website cache to be goodClosed   wpDataTables   Updated April 27, 2022 at 4:53pm   2 Most recent comment from Miloš Jovanović:Hi, ismaelFirstly i want to apologise for the delayed response time. We celebrated our Orthodox Easter, which has slowed down our working pace. Thank you very much for your patience.-I can't se ... Joe Narvadez Narvadez FEATURE: Moving and adding new rows in between existing rowsClosed   wpDataTables   Updated April 27, 2022 at 4:48pm   5 Most recent comment from Miloš Jovanović:Hi, JoeNo problem at all, i am happy to be of assistance, or sometimes at least to point out the current limitations, with hope of improving it in the future.Thank you for the suggestion, i will pers ... mkonji Feature Request - Export/Import UIClosed   wpDataTables   Updated April 27, 2022 at 10:17am   13 Most recent comment from Aleksandar Vuković:You're welcome, mkonjiThat's all there is to it - we don't populate wp_posts, wp_postmeta, or any other WP tables, only these.I too am looking forward to the export functionality - tha ... Nathaniel Mantell Editing fields in a tableClosed   wpDataTables   Updated April 27, 2022 at 10:07am   4 Most recent comment from Miloš Jovanović:Hey, Nathaniel Firstly i want to apologise for the delayed response time. We celebrated our Orthodox Easter, which has slowed down our working pace. Thank you very much for your patience. - You are co ... Mark Farnsley How to I update the data source on my exist tableClosed   wpDataTables   Updated April 27, 2022 at 10:03am   2 Most recent comment from Miloš Jovanović:Hi, Mark Firstly i want to apologise for the delayed response time. We celebrated our Orthodox Easter, which has slowed down our working pace. Thank you very much for your patience. - When you impor ... Adrian Ghio CSV Separator when exportClosed   wpDataTables   Updated April 26, 2022 at 10:16pm   2 Most recent comment from Miloš Jovanović:Hi, AdrianFirstly i want to apologise for the delayed response time. We celebrated our Orthodox Easter, which has slowed down our working pace. Thank you very much for your patience.-These functionali ... Joe Narvadez Narvadez TOOLTIP Plugin for wpdatatablesClosed   wpDataTables   Updated April 26, 2022 at 1:08pm   2 Most recent comment from Miloš Jovanović:Hi, Joe- Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ...